Slater and Gordon Lawyers (Australia) Reviews 421

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, empathy, and dedication, highlighting their exceptional support throughout the entire process. Reviewers consistently mention the staff's ability to make complex legal situations feel simple and stress-free, providing clear explanations and constant updates. The service is frequently described as amazing, with many appreciating the personalized care and the successful outcomes achieved for their claims. However, some people were dissatisfied with the service, reporting that their cases felt rushed, impersonal, and poorly managed, with a focus on efficiency rather than client outcomes. These reviewers also mentioned issues with communication, including slow responses and a lack of genuine care for their individual circumstances.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their compassion, patience, and professionalism... See more

Claim

Customers consistently note positive experiences with claim processes, often highlighting the helpfulness of... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the dedication, responsiveness, and... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and dedication of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura sibrava has helped me through my workcover claim, navigating thought workcover is tough on its own. But Laura's has helped me concentrate more on my recovery as she's done all the claim process... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of having Pia Annan-Anderson who specialises in military compensation, as well as her wonderful team, especially Tenille, for making this process so much less of a headache. Fri... See more

Company replied

Rated 5 out of 5 stars

My case has been a lengthy process, and I am grateful for the support I received from my lawyer, Audrey Gunn, and her assistant, Marina Macri. They demonstrated understanding, patience, and profession... See more

Company replied

Rated 5 out of 5 stars

Our dealings with Hannah Murray and her team at Slater and Gordon have been totally positive ! They consulted us in person within a week of us contacting them. They shouldered the heavy burden associ... See more

Company replied


Company details

  1. Legal Services
  2. Law firm
  3. Lawyer
  4. Personal Injury Lawyer

Information provided by various external sources

Slater and Gordon Lawyers is a leading consumer law firm in Australia, employing over 800 people in 40 locations across Australia. With over 80 years of experience, our mission is to give people easier access to world class legal services. The firm provides specialist legal services to individuals in a range of practice areas including all areas of liability and compensation law, as well as other business and specialised litigation services. We believe that everyone should have access to quality legal services. Your case is our cause.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Slater and Gordon sent an email to all…

Slater and Gordon sent an email to all Comcare claimants' today from Comcare @slatergordon com au which is a clear indication that you should not engage or trust Slater and Gordon for any matter specific to compensation. These guys are well and truly in bed with Comcare and they do not care about your insignificant claim. It is not a healthy thing when a law firm declares that a lot of cash from a reckless unlawful institution such as Comcare outweighs the your rights and entitlements. Be careful and do not trust Slater and Gordon.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

The staff were easy to deal with & very…

The staff were easy to deal with & very compassionate. They have always treated us with respect and answered any questions we had. Special mention to Brieanna, Raelene & Amy. Brieanna was our best support & we thank her immensely.
Regards Pam & Barry Knight

20 November 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Pam and Barry,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you both the very best for the future, and please remember we are always here should you need us.
Kind regards,
Raelene, Brieanna, and the Slater and Gordon Team

Rated 5 out of 5 stars

Transparent and genuine service.

I found Brian and his extended team of Hilary, Tegan and Tiiva easy to work with. They explained every step of the process and assisted me beyond the simple processing of my claims. Brian was transparent from the outset about how the process would work along with all associated costs which allowed me to make an informed and educated decision about how best to proceed with my claims. Hilary and Tiiva were outstanding in their correspondence and providing assistance in compiling documentation and explaining the entire PI process. I ultimately ended up with 92 points for which I am extremely grateful for. While I would much rather have a fully functioning body I am glad that after 25 years service that I will be looked after moving.

10 December 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Gareth,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Teegan, Hilary, Tiiva, and the Slater and Gordon Team

Rated 5 out of 5 stars

Laura and Jo (Frankston)

The utmost respect, care, kindness, compassion and professionalism from Both Laura and Jo from the Frankston Office.
Going into this situation I was very, nervous, unaware, unsure and pretty much scared!
From the very first interaction both with Laura and Jo, I was made to feel at ease, comfortable, confident, reassured and most of all safe.

Every phone call, email, text, zoom or meeting in person was a positive and pleasant experience with them both.
Being able to communicate effectively with the best possible outcome on every aspect of my journey with them has been an important factor in my future and I can’t thank or speak highly enough of either of them.
Extremely efficient and very supportive throughout, both going above and beyond every step of the way.

Thank you both for all your support, time and work you put in with and for me. You have helped me to ensure I have a better future.

If you’re looking for an excellent team to represent and work with you, please get in touch with Laura and Jo out of the Frankston office, you will be in great hands!

5 December 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Renee,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Laura, Jo, and the Slater and Gordon Team

Rated 1 out of 5 stars

I am trying to access a date when…

I am trying to access a date when Slater and Gordon will transfer funds owing to ex BT clients I’m eligible and been waiting a year now. Slater and Gordon have paid themselves millions in the meantime.
The website provides a lot about themselves but no date for payment DUE in 2024. It takes 3 minutes to work through the phone options only to be told to leave a message which is ignored and not responded to. I spoke with reception who could not help and had no initiative to do so! Given it’s impossible to speak with a human in s & g I resorted to Trustpilot to make contact
This was the s & g response (apparently they are sorry and care - more lies)
Needless to say if you ring the number recommended 1800 812 957 GUESS WHAT …. leave a message …. again …. not responded to again
PLEASE GIVE ME MONEY DUE SO I DONT HAVE TO WASTE ANY MORE TIME WITH YOUR INEPT ORGANIZATION
THANK YOU
Reply from Slater and Gordon Lawyers (Australia)

Hi,
We’re sorry to hear you were not satisfied with your experience with us. Please know that we take these concerns very seriously as we are committed to doing our best to assist our clients. We encourage you to get in contact with our Feedback Team at feedback or call 1800 812 597 so we can get in touch to go over your concerns.
Kind regards,
The Slater and Gordon Team

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Military Compensation from DVA

Slater & Gordon are the only law firm of which I'm aware, that has a specific team to deal with injury compensation claims by ADF members. Consequently, I chose them to act as my advocates for my claims for injuries over my 42 years in the Australian Army Infantry Corps. The DVA review resulted in the acceptance of my permanent injuries, due compensation and a Gold card for future treatments.
The 'team' comprising team leader and special counsel Brian Briggs, lawyer Pia Annan-Anderson & her senior legal assistant Tenille Howden combined to give their absolute best advocacy resulting in a fair and equitable result in my favour. At every point I was notified of the progress of my claim & any of my anxiety issues with DVA were quickly resolved, & for that,I am indebted to the team forever.
To sumarise, their level of professionalism & loyalty to me, reminded me of the famous maxim,"nothing succeeds like excess".
That's how these fine folk
represent Slater & Gordon.
Respectfully
Martin Pall
Major Retd.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing outcome - Military Compensation team

Big thank you to Brian, Hilary and Tiiva from the military compensation team in Brisbane.

I Had a great outcome with my DVA claims that would have never had occurred without them. I went from being told I could only maybe claim 3 conditions to having 12 claims accepted. Their knowledge of the process and evidence requirements is sound.

I have received the maximum compensation which is life changing. They are worth every cent. I would not have been anywhere near this outcome had I not just made contact early last year.

The team were very responsive, easy to talk too and really care about your outcome.

28 November 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Ben,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Hilary, Tiiva, and the Slater and Gordon Team

Rated 5 out of 5 stars

Best Result possible...Life changing

Wow...Just Wow.
I couldn't recommend the team at Slater and Gordon in Brisbane highly enough. Brian Briggs handled my military compensation claim from start to finish and made which was a complicated and drawn out process an absolute breeze.
I got the best possible result a veteran could ask for, truly lifechanging. Highly recommended them to anyone else going through the same thing. Totally worth it.

Also a special mention for Hilary Briggs who handled alot of my day to day stuff, who knows how many emails and phone calls setting my mind at ease through the whole process. Superstar.

Thanks again to the whole team there.

21 November 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Mark,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Hilary, and the Slater and Gordon Team

Rated 5 out of 5 stars

Transparent and Committed to the client

Honestly, I cannot thank Slater & Gordon enough. I am a veteran who was looking to face a very complex and convoluted process of filing numerous claims through DVA for service-related issues. From my initial contact, through to the final claim, I was treated with respect and dignity. I want to particularly thank Mr Brian Briggs, but also a very heart-felt thank you to my lawyer, Teegan Head and her team in Zac Frost and Francesca Jones who did so much hard work to get me through the claims and compensation process. The entire team at Slater & Gordon have shown themselves to be honest, reliable, hard-working and absolutely pro-veteran. I have no hesitations in recommending Slater & Gordon to each and every person who is looking to make a compensation claim through DVA. Well done team and again, thank you.

20 November 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Jodie,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Brian, Teegan, Zac, and the Slater and Gordon Team

Rated 5 out of 5 stars

This company was brilliant

This company was brilliant, and treated us as a human being, and with such care.

11 November 2024
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Graham,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Military compensation lawyer

I had a very pleasant experience with Pia and Tenille at Slater and Gordon Lawyers. Prior to engaging with them, it had been a difficult experience with my DVA claims, however, Pia and her team took care of me and ensured the best possible outcome. Considering the work and the time they put in for me, the fees were very reasonable, and I most definitely recommend using these guys for any veterans DVA journey.

11 November 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Brodie,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia, Tenille, and the Slater and Gordon Team

Rated 5 out of 5 stars

The help I received was exceptional

The help I received was exceptional
Everything was explained to me to the final letter
No rock was left unturned to get the best outcome for me
I would highly recommend Slater & Gordon to anyone

11 November 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Sharon,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Life Changing Results

Working with Pia and the team at Slater & Gordon transformed an incredibly complex process into a manageable one. Navigating DVA claims alone as a defence member was overwhelming—many of my claims were initially rejected or denied funding. However, Pia and her team immediately agreed to investigate each of them. When urgent communication between DVA and the lawyers was needed for approvals on sleep studies, scans, or X-rays, they ensured it happened quickly. Without their support, I would have faced significant out-of-pocket expenses and potentially missed crucial medical investigations. Slater & Gordon’s dedication not only improved the outcome of my claim but also gave me access to medical care that has genuinely increased my quality of life.

28 October 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia and the Slater and Gordon Team

Rated 5 out of 5 stars

Made the claims process simple and less stressful

Navigating Department of Veterans Affairs and the injury claims process was too overwhelming for me. I didn't know where to start, who to speak to or which forms to fill out. The entire thought of doing it on my own was too much to the point I wasn't going to do it all. I contacted Slater and Gordon after seeing their no win no fee policy and figured it was better than nothing, and I had nothing to lose! They charge a flat fee rather than taking a percentage of your total compensation which in my case worked better for me. The whole process took about 18-24 months which is fault of DVA, not Slater and Gordon, but I wasn't worried, stressed or overwhelmed at all. They told me when I needed to go to the Dr's and which forms to take, which options would result in fair compensation and guided me through the whole process. I recommend using Slater and Gordon to act on your behalf if you are considering a claim.

25 October 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi CD,
It has been an absolute pleasure assisting you. Thank you for the kind words! All the best and please do not hesitate to contact us if we can assist you again.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Easy & convenient with interviews etc.

Easy & convenient with interviews etc.
Extremely helpful & information provided that was necessary.

1 October 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Kirsty,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
Nicole and the Slater and Gordon Team

Rated 5 out of 5 stars

This decision is the single best and easiest one you can make

I am forever grateful for having Pia and her team on my side. I was supported, protected and helped with advocating for all my injuries and ailments. I found Slater and Gordon Lawyers when I was overwhelmed and transitioning from Defence. My trust had been abused from my previous VSO delegates, and veteran advocates in the civilian world, where I was again another number. A friend recommended Slator and Gordon to help with the Permanent Impairment process and Initial Liability claims. Without my specific lawyer’s expert knowledge and understanding of the process I would not have received the result I did. It is life-changing. I am still in awe.
The team I was directly involved with were professional, approachable, down to earth and they actually understand the military world. I had clarity and transparency throughout the entire process, fast responses to all email correspondence and phone calls.
There are plenty of Advocates out there now but no one is as proficient and capable as this Military Compensation team. To the leader of the team who looked after me - Thank You!! You and your team have forever changed my life. For the better.

21 October 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Bridget,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia and the Slater and Gordon Team

Rated 1 out of 5 stars

WorkCover is a Legalised Ponzi Scheme

My opinion is based on personal experience. Nothing here is defamatory. In Australia, cannot defame a company with 12+ employees unless identify a person. Unless you've lost at least ½ a limb or more, get 2-3 other firm's advice before shopping here! Barrister the day before the conference 'You can't sue for standing injury". I was not advised that 2 years ago?! I only received a small payout and then said 'they're not representing me anymore - Find another lawyer' and informed Workcover of this. Rarely returned calls. Scheduled video conference then cancel 2 hours before it, was not re-scheduled. I couldn't claim $18,000 medical bills from the other party, I pay that!! No-Win No Fee means law firms can charge higher rates than pay as you go... Workcover injury industry is a legalised ponzi scheme in my opinion: Because legal, IME's and medicos make the money, I got what was left over. I am worse off medically now than when Initially injured.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend.

Great communication, Great end result, highly recommend to anyone wanting to make a claim for higher compensation on their accident .

23 August 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Ronald,
We're so pleased to hear you found our staff and services so helpful and friendly. Thank you for your positive review.
Kind regards,
The Slater and Gordon Team

Rated 5 out of 5 stars

Admiral Work for Military Compensation Matters.

With the most prompt and professional representation, my partner and I have received life changing results through working with Pia and her firm in regard to my military compensation matters. Every process was simplified and explained thoroughly, giving us every confidence when moving through the stages of our claims. Words do not suffice how thankful we are to have had such experienced support throughout this process, we highly recommend Slater & Gordon for your military compensation matters.

11 September 2024
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Faith,
Thank you for the lovely review. We are glad to have been able to provide you with the support and legal guidance you needed. Thank you again for the kind words. We wish you the very best for the future, and please remember we are always here should you need us.
Kind regards,
Pia and the Slater and Gordon Team

Rated 1 out of 5 stars

I was part of civil suite against bank…

I was part of civil suite against bank CWB and we won but i have not seen a dime of money from slater and Gorden and its been 1year or more and they never return my call and its always answer service they are not good at all and beware these people they out for themselves and this truth

8 October 2023
Unprompted review
Slater and Gordon Lawyers (Australia) logo

Reply from Slater and Gordon Lawyers (Australia)

Hi Tyron,
We're sad to hear that you feel so negatively about your experience with us. If you're willing, we'd love for you to get in touch so we can discuss further and address your concerns. Please get in touch with our Feedback Team on 1800 812 597 or email feedback@slatergordon.com.au. We look forward to hearing from you.
Kind regards,
The Slater and Gordon Team

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