From the moment we stepped into the store to the day the mattress and sofa bed was delivered was 1st class service. I was told when the delivery would arrive, was kept informed during my time slot, 3... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the showroom to delivery, everything was perfect. We were treated with respect all the way through. Our house is really difficult to get such a big mattress 3 floors up, but the 3 lads that deli... See more
Company replied
I purchased a sofa bed. The customer service provided was incredible. The delivery went very well and many months later I can confirm the quality and comfort as well as the size of the sofa bed is exc... See more
The customer service I have received from sleep 8 has been incredible. I was hesitant to purchase a bed from them as I wasn’t familiar with the brand but I have no complaints. It took 3 weeks to be de... See more
Company replied
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from sleep8.uk
Hello Jillian,
Thank you for your review! We’re happy to hear that you found our service helpful, punctual, and professional. If there's anything else we can assist with, please don't hesitate to let us know.
Kind regards,
Sleep8 Team
wonderful sales team
the teams both in store (Tottenham Court Road, Stratford) and on the website WhatsApp Chat were amazing - lots of helpful advice and information, everyone went above and beyond to help us make the right decision for us, and I never once felt pressured to purchace, nor was i upsold in an an agressive way. It really felt like everyone i spoke to just wanted to be helpful and for me to have all the information i needed to make the best decision for my situation.
The whole experience was easy and refreshing...I hope the bed will be as comfortable as the purchasing experience was!
21 April 2025
Unprompted review
Reply from sleep8.uk
Hello Saz,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience both in-store and online. It’s great to know that our team was able to provide you with helpful advice and make the process easy and stress-free. We truly appreciate your feedback and hope you love your new bed as much as you enjoyed your shopping experience!
Kind regards,
Sleep8 Team
Very professionally done by the team…
Very professionally done by the team that comes to install my bed. I am satisfied with the quality work done. Well done Sleep 8.
17 April 2025
Unprompted review
Reply from sleep8.uk
Hello Timothy,
Thank you for your great review! We’re thrilled to hear that you were satisfied with the installation and the quality of our work. We truly appreciate your kind words.
Kind regards,
Sleep8 Team
Very bad costomer service!!
Very bad costomer service!!! Ask for update regarding my order after 5 weeks and been advice 6 weeks waiting for the order or if I want a refund. Ofcourse I want the item as it is on sale i waiting and then I've been advised to wait again for another 8 weeks. They don't give updates on what is happening or whatsoever!!!!
31 March 2025
Reply from sleep8.uk
Hello Ant,
Thank you for your feedback. We’re sorry for the delay you experienced with your order. We’re happy to confirm that your item has since been delivered. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Sleep8 Team
I didn't think companies like this…
I didn't think companies like this existed anymore...
Who would think buying a bed and mattress could be such joy...
The store manager Annie, and sales advisor Ricardo were so patient, knowledgeable , Friendly and professional, guiding me to what has become my most cherished possession
"My bed and mattress"
I would not hesitate to recommend this wonderful company
Thank you
13 April 2025
Unprompted review
Reply from sleep8.uk
Hello Lola,
Thank you so much for your kind and heartfelt review! We’re thrilled to hear that Annie and Ricardo made your experience such a positive one, and that you’re so happy with your new bed and mattress. We truly appreciate your recommendation and are grateful for your support.
Kind regards,
Sleep8 Team
Outstanding
Normally getting a new bed is a nightmare for me but Annie And Ricardo in Baker St made it an actually enjoyable experience! Thank you so much
15 April 2025
Unprompted review
Reply from sleep8.uk
Hello Dan,
Thank you for your fantastic review! We're so glad to hear that Annie and Ricardo made your bed shopping experience enjoyable. We truly appreciate your kind words and are happy we could help make the process easier for you.
Kind regards,
Sleep8 Team
Very disappointing
I recently had a very disappointing experience with Sleep8, and I feel compelled to share my experience to warn others. In December 2024, I ordered three Sleep Tech items as gifts for a family friend. Unfortunately, Sleep8 failed to deliver on their promises, as they have done in the past.
Firstly, the delivery process was a nightmare. Despite ordering well in advance of the holiday season, the items did not arrive on time. I reached out to customer service multiple times, but their responses were slow and unhelpful. They provided vague updates and no concrete solutions.
After weeks of waiting, I finally received a refund for two of the items, but the third item is still undelivered after four months. I have continued to contact customer service about the missing item, but they have not provided any satisfactory resolution. Their unwillingness to resolve the issue is incredibly frustrating.
Overall, my experience with Sleep8 has been extremely disappointing. Their customer service is abysmal, and their inability to deliver products in a timely manner is unacceptable. I would not recommend Sleep8 to anyone looking for reliable and efficient service.
31 March 2025
Reply from sleep8.uk
Hello Sam,
Thank you for your feedback, and we're very sorry to hear about your experience. We completely understand your frustration and regret the inconvenience caused.
We want to assure you that we did attempt to deliver the third item on multiple occasions, but unfortunately, the delivery was unsuccessful and the parcel was eventually returned to us. We understand this does not take away from your disappointment, but we genuinely did try to fulfil the order.
Please reach out to us directly so we can resolve this for you as quickly as possible.
Kind regards,
Sleep8 Team
Delivered on time
Delivered on time, straight into Bedroom chaps even took there shoes off at the door
5 April 2025
Reply from sleep8.uk
Hello Stan,
Thank you so much for your lovely review!
We're so glad to hear your delivery went smoothly and that our team made a great impression. We’ll be sure to pass your kind words along to the delivery chaps—they’ll really appreciate it!
Wishing you all the best with your new purchase.
Best regards,
Sleep.8 Team
Very Friendly and knowledgeable people
Very Friendly and knowledgeable people. Will go again
5 April 2025
Reply from sleep8.uk
Hello Mr Mirpuri,
Thank you so much for the kind words! We're really pleased to hear you had a positive experience with our team.
We’d be absolutely delighted to welcome you back again anytime!
Best regards,
Sleep.8 Team
Very poor quality pillow purchased
Very poor quality pillow purchased. Woeful. Cannot recommend at all.
5 April 2025
Reply from sleep8.uk
Hello Ian,
Thank you for your feedback.
We're really sorry to hear that the pillow wasn’t for you. We completely understand that comfort is personal, and we’re sorry it didn’t meet your expectations. Some of our pillows do take a little time to settle in and adapt to your shape, so we usually recommend giving it a bit of time to break in.
If there’s anything else we can do or if you’d like help finding something better suited, we’re always here to help.
Sleep.8 Team
Best bed EVER
We got really excellent advice in the shop and plenty of time to try out all the options. The bed was delivered in less than four weeks and assembled by the delivery team. The mattresses we bought are super comfortable and the motorised base is fully adjustable to any position, which is going to help me with my sleep apnea.
9 April 2025
Unprompted review
Reply from sleep8.uk
Hello Andy,
Thank you so much for your lovely review!
We’re absolutely thrilled to hear that you’re enjoying your new bed and that the advice and service you received in-store made the experience even better. It’s great to know the motorised base is helping with your sleep apnea—that’s exactly the kind of positive impact we hope our products can make.
Wishing you many nights of restful, comfortable sleep!
Best regards,
Sleep.8 Team
Reply from sleep8.uk
Hello Kathleen,
Thank you so much for taking the time to leave us a review. We're really pleased to hear that you're happy with your new bed settee and that our installers were helpful on the day.
If there’s anything more we can do to make your experience even better, please don’t hesitate to let us know — we’re always here to help.
Kind regards,
Sleep.8 Team
Excellent customer services
We are extremely happy with the customer service we received from Sleep8, and particularly from Rebecca Sulisufi who has been an absolute star while dealing with all of our issues. Unfortunately, we had to return the bed mattress due to defects made in the transport, but are more than satisfied with the sofa bed and bed frame.
4 April 2025
Unprompted review
Reply from sleep8.uk
Hello Aleks,
Thank you so much for your kind words and for sharing your experience with us. We're truly sorry about the issues with the mattress, but we’re so glad to hear that you’re happy with the sofa bed and bed frame — and that you felt well looked after throughout.
Thank you for your feedback on Rebecca! It means the world to us that her support made a difference for you!
If there’s ever anything else we can help with, please don’t hesitate to reach out.
Kind regards,
Sleep.8 Team
Excellent service
Excellent service. Delivery and installation by Jake and Sam was done efficiently and carefully. Would recommend.
5 April 2025
Unprompted review
Reply from sleep8.uk
Hello Vanessa,
Thank you so much for your lovely review! We're delighted to hear that you received excellent service and that Jake and Sam took great care with your delivery and installation.
Your recommendation means a lot to us — if there's ever anything else we can help with, we're just a message away.
Kind regards,
Sleep.8 Team
No sign of mattress 7 weeks after order
Ordered a mattress mid feb, was told 4-6 weeks manufacturing time and will be notified when it arrives in the country! (Thought they were UK based)
Guess what 6.5 weeks later, no sign of mattress.
Have emails and have received replies but no explanation, other than to call asap they tried to call. No missed call my end.
When you call no one answers and you just leave a message. Absolutely pointless service, such a shame as when I visited the store in Stratford, they were super helpful and seems legit.
I wouldn’t bother with this company if you want your new bed anytime soon.
Still waiting to hear why I haven’t received my order.
16 February 2025
Unprompted review
Reply from sleep8.uk
Hello Kasey,
Thank you so much for your feedback, and we’re truly sorry for the delays and the inconvenience you experienced while waiting for your mattress.
We’re pleased to see that your mattress has been delivered, but if there’s anything at all we can do to assist further or if you need any support with your new purchase, please don’t hesitate to get in touch—we’d love to help.
Sleep.8 Team
I ordered my new sofas from them and…
I ordered my new sofas from them and the people that came and put the sofas in place did not mantle the sofas properly and now i’m having long term issues with them even though they are brand new. Sofas already got damaged after a couple months. Had an inspection they did not replace my other sofa that was not mantled properly on the day of arrival. Very bad customer service, never purchasing from them again.
31 March 2025
Unprompted review
Reply from sleep8.uk
Hello Avni,
We’re sorry to hear that you’ve had issues with your sofas and that your experience hasn’t met your expectations. We always aim to provide the best service possible, and we appreciate your feedback.
If you’d like to discuss this further, please reach out to us via the live chat on our website—we’d be happy to see if there’s anything we can do to assist.
Kind regards,
Sleep8 Team
Fantastic bed company
Fantastic bed company, love the service and the beds. Thank you
29 March 2025
Unprompted review
Reply from sleep8.uk
Hello Jenny,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with both our service and your new bed. It’s always our goal to provide the best experience for our customers, and your kind words mean the world to us.
If you ever need anything in the future, we’re always here to help!
Kind regards,
Sleep8 Team
Beverly at the Bluewater
Beverly at the Bluewater branch was very helpful and patient and had good knowledge of the product.
She also has a very good way of dealing with her clients.
22 March 2025
Reply from sleep8.uk
Hello Dr. M Adagra,
Thank you for your wonderful review! We're so pleased to hear that Beverly provided you with such helpful and knowledgeable service. She truly takes pride in assisting our customers, and we’ll be sure to pass along your kind words to her.
If you ever need anything in the future, we’re always happy to help!
Kind regards,
Sleep8 Team
Extremely awful service and defective product
I purchased a sofa from Sleep8 during their ex-display sale, which offered a 60 percent discount. The sofa was in very good condition at the time of purchase. However, after the delivery, I noticed it was damaged. When I brought this to their attention, they claimed the product was in the same condition during the sale and that I should have checked it before buying.
The customer service team is unwilling to either refund me or arrange for a collection of the damaged sofa. They have stated that I should simply cont
I am planning to escalate this matter further. I am extremely disappointed with their service and would not recommend anyone purchase from them.
11 January 2025
Unprompted review
Reply from sleep8.uk
Hello Bhakti,
We believe this issue was resolved some time ago, as we provided you with the option to return the sofa, but you chose to accept compensation to keep it.
If you would like to discuss this further, please reach out to us via the live chat on our website, and we’d be happy to assist.
Kind regards,
Sleep8 Team
The guys who delivered my new mattress…
The guys who delivered my new mattress were amazing! So polite and although they had to trundle up some stairs, they did not moan about it.
They took off the plastic wrapping and put my mattress on my bed, it was very heavy!
Well done guys, awesome job!
26 March 2025
Unprompted review
Reply from sleep8.uk
Hello Lanette,
Thank you so much for your kind words! 😊 We're thrilled to hear that the delivery team provided such a great experience for you. They really do go the extra mile, and we’ll be sure to pass on your lovely feedback to them. Enjoy your new mattress, and if you need anything else, we're always happy to help!
Sleep.8 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.