The people who helped me get the recommendation, get the order placed, and the prescriptions submitted, including Al, who followed up on the shipping, we’re great. Your shipping is close to glacial i... See more
Company replied
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Review summary
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I just got the device. So far, I called customer service for a question. After waiting for 15 minutes a voice message came on stating they will call me back. Then it was another 40 minutes for some... See more
Company replied
Prompt reply to my inquiry about what they provide and follow-up questions. Professional and polite. I have had a very positive experience with Sleep Dictor and expect others will as well
Company replied
I needed a small travel cpap device fairly quickly due to the limited luggage capacity for a trip to New Zealand and Australia after Christmas. I was given great guidance and advise about a mini-CPAP... See more
Company replied
Company details
Written by the company
A better tomorrow starts tonight.
Contact info
1414 NE 42nd St., 98105, Seattle, United States
- 844-757-9355
- contact@sleepdoctor.com
- sleepdoctor.com
4.0
Great
141 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The Sleep Doctor sight automatically signs you up for recurring deliveries of the same item
The Sleep Doctor sight automatically turns a request for a single purchase into a subscription to have the item delivered every 3 months. This was not apparent in the order, and the only way to cancel the "subscription" is to go to their website, wade through explanations, contact them twice, and finally get relief. They did reverse the sneaky "subscription," but this is clearly a racket. There should be a simple way to order a single time without invoking a subscription. If the company wants to put an additional question on the website about extending the order into a "subscription" it should be clearly marked, and not an automatic check or an opt out. Finally, the method for canceling a "subscription" should be simple and not hidden behind mounds of verbiage and multiple emails.
28 April 2026
Unprompted review
Reply from Sleep Doctor
Hi Clifford! Thank you for your feedback, and we’re sorry for any confusion this caused.
To clarify, subscriptions are not created manually by our team on the backend—they are selected at the time of checkout. On our website there are two options available: a one-time purchase or a “Subscribe & Save” option, which includes a 15% discount for recurring deliveries.
In your case, the subscription was created through the initial order selection at checkout. Once we were contacted, we did respond to your inquiry and processed your request to reverse and remove the subscription as requested.
We’re truly sorry for the frustration and any misunderstanding around this process, and we appreciate you taking the time to share your feedback. If there’s anything further we can help with, please let us know—we’re here to help.
They don't care, just trying to profit as much as possible
Flat out, just don't use this company. It's all for profit system with no real customer support. There's cheaper and better places to get sleep testing and cpap equipment. Everything they do is restrictive such as not giving scripts out.
27 April 2026
Unprompted review
Reply from Sleep Doctor
Hi Steven! We’re truly very sorry for your experience and completely understand how frustrating this situation has been. Please know that our team has been actively communicating with you and genuinely trying to help get everything resolved as quickly as possible. From what we can see, the delay happened because the order was placed separately from your existing records, and unfortunately our system does not automatically recognize and connect those records together on the backend right away. We absolutely understand how confusing and inconvenient that can be, and we sincerely apologize for the frustration it caused.
As requested, we re-sent your records again this week. We also show that your records, including your prescription, were originally sent to you back in September following your initial consultation with our team . We completely understand how emails and attachments like these can sometimes get lost in the shuffle, which is why we were more than happy to send everything over again for you. At this time, we are just pending your reply confirming your primary email address so we can work to properly connect everything moving forward and help prevent this issue from happening again. We’re truly sorry for the experience and appreciate your patience while we continue working to assist you.
Sleep Doctor has been so easy to work…
Sleep Doctor has been so easy to work with! Autumn was quick to respond and very nice.
17 April 2026
Unprompted review
Reply from Sleep Doctor
Thank you so much for your kind words! We’re so glad to hear you had a great experience and that Autumn was able to assist you quickly and kindly—we’ll be sure to pass along your feedback to her. We truly appreciate you taking the time to share this, and we’re always here if you need anything.
DON’T SPEND THOUSANDS LIKE I DID
I SPENT THOUSANDS OF DOLLARS ON MACHINE AND EQUIPMENT THAT I CANNOT USE WORK WITH SOMEONE LOCALLY . They already admitted in an email that I haven’t turned my machine on because I can’t use. !!
THEY SAID THEY’VE GONE ABOVE AND BEYOND TO HELP ME WELL YOU SHOULD WHEN SOMEONE IS SPENDING THAT AMOUNT OF MONEY ! They are ignoring my request for return of the UNUSED machine.. I’ve already paid out $300 for various masks and tubes that do not work and are flimsy..THE MASKS COLLAPSE ALLOWING AIR TO ESCAPE SO YOU CANNOT USE THE EQUIPMENT. FIND SOMEONE LOCAL.!
They are also really hard to work with when you have a problem with your machine they control the adjustments.
I would not work with an online sleep specialist ever again.
THE FACT THAT THIS ORGANIZATION ADMITTED IN AN EMAIL THAT I HAVE NOT USED THE EQUIPMENT AND THEN THEY PUT A REVIEW BELOW, SAYING THAT THEY DON’T RETURN MEDICAL EQUIPMENT IS BALONEY. I’ll say it again.
WORK WITH SOMEONE LOCAL BECAUSE THEY WILL NOT DO THIS TO YOU AFTER YOU’VE SPENT THOUSANDS OF DOLLARS!
I have spent thousands of dollars and I can’t use THEIR machine because I can’t find a mask that works for a side sleeper!!
Work with someone local!!
26 March 2026
Unprompted review
Reply from Sleep Doctor
Hi, We’re truly sorry to hear about your experience and understand your frustration. However, we do want to clarify that we have made multiple attempts to assist and have asked for additional details regarding the specific issues you’re experiencing. Unfortunately, without that information, we’re unable to properly troubleshoot or resolve the concerns raised.
As part of our efforts to support you, we’ve already gone beyond our standard policy by offering an exchange on a previously used machine, which is typically non-returnable. We also provided a refund for the price difference between devices as a courtesy to help find a workable solution. At this time, we are unable to provide additional exceptions outside of our return policy.
Regarding your concerns with mask quality, the products we provide are sourced directly from leading manufacturers such as ResMed, Fisher & Paykel, and Philips, and we are an authorized dealer. While we understand your feedback, these are not Sleep Doctor–manufactured items, and all products meet the manufacturers’ quality standards. Mask fit and comfort can vary by individual, which is why we’ve offered multiple options and continued support. The masks provided are universal to the machine, so connectivity should not be an issue.
In terms of machine settings, these are prescribed and managed by a licensed provider based on clinical needs. If your concern is related to pressure or therapy settings, we are absolutely able to assist and facilitate adjustments remotely—we just need more specific information to do so.
We also want to note that effective troubleshooting depends on consistent use of the equipment along with clear feedback on what is not working. Without that, it becomes difficult to accurately identify or resolve the issue.
While we understand that adjusting to therapy can take time, our primary concern remains on your health. Consistent therapy can make a meaningful difference in overall well-being, including energy levels, mood, and long-term health. We remain committed to supporting you where possible and would welcome the opportunity to continue working toward a solution.
Sleep Doctor stands by its recommendations!
I ordered a CPAP machine and chose a nasal pillow based on several recommendations based on the results of my sleep study. Unfortunately the nasal pillow didn't work due to unpredictable congestion issues. I was offered a credit for the full price of the nasal pillow and applied it towards the cost of a compact face mask.
1 April 2026
Unprompted review
Reply from Sleep Doctor
Thank you for sharing your experience! We’re glad we could help provide a solution that better suited your needs. Finding the right CPAP mask can sometimes be a process, and we’re happy we were able to offer a credit so you could switch to a more comfortable option. We truly appreciate your feedback and hope your new mask is working well for you.
Insomnia
It covers many issues regards to sleeping. I had much interest in insomnia which is a major problem I have had for a while at 70 years old. It has helped at so level but I feel medication is the main cause.
12 March 2026
Unprompted review
Reply from Sleep Doctor
Hi, Thank you for your feedback!
Valerie
The young lady, Valerie responded to ALL my emails quickly and had the answer. When I did have to call she was pleasant and willing to help. In a world that is a lot of times lacking in customer service, she displayed it wonderfully!!!
26 February 2026
Unprompted review
Reply from Sleep Doctor
Thank you for your feedback! We're happy our team was able to assist and provide you a positive experience.
Warranty is a nightmare
My machine which I payed $1,200 for has stopped working at around 6 months of use. They are saying the warranty replacement period can take 4 weeks with no loaner in the meantime. Mind you this is an important medical device. Also to send the machine in for inspection requires a return label which I haven’t recieved for over two weeks. I’ve reached out to check up on this to no response. Very poor customer service and communication and poor sense of urgency taking care of a warranty claim for customers.
29 January 2026
Unprompted review
Reply from Sleep Doctor
Thank you for sharing your feedback. We completely understand how frustrating this process can be, and we’re truly sorry for the inconvenience. On Tuesday, 2/17, we spoke with you and provided all necessary instructions for sending your machine back for warranty evaluation, including the return label.
As we explained, under ResMed’s warranty process, the machine must first be received and processed to determine the issue and whether it can be repaired or replaced. Each situation is different, which is why timelines can vary. The four-week period is a standard guideline from ResMed — it is not a guaranteed repair or delivery time, but an estimate.
We are eager to assist you as soon as your machine is received and processed. We truly understand how important your CPAP device is, and we remain committed to supporting you throughout this warranty process.
Fantastic support team
Fantastic support team! I had issues completing my first test (my own errors not product related) and the team had another shipped immediately. The days review was thorough and very helpful. I highly recommend sleep doctor products and their team of professionals.
9 February 2026
Unprompted review
Reply from Sleep Doctor
Thank you for your thoughtful review — we truly appreciate you taking the time to share your experience.
We’re glad we could quickly get a replacement out to you and that you found your sleep study review thorough and helpful. Our clinical team works hard to provide clear, supportive guidance throughout the process.
Thank you again for your recommendation. We’re grateful for your trust and are always here if you need anything.
Extremely helpful and informative and…
Extremely helpful and informative and excellent customer service
30 January 2026
Unprompted review
Reply from Sleep Doctor
We’re glad to hear you found everything helpful and informative, and that you had a great experience with our customer service team. That’s exactly what we strive for. We appreciate you taking the time to share your experience and are always here if you need anything.
Excellent experience
My experience was very good,from the super prompt reply to my inquiry, to the useful information provided.
Thank you!
20 January 2026
Unprompted review
Reply from Sleep Doctor
Thank you for sharing your experience! We’re glad our prompt responses and helpful information made your experience a positive one. We appreciate you choosing Sleep Doctor!
Very much appreciated your prompt…
Very much appreciated your prompt response. I was trying to get information regarding donating a perfectly working CPAP and related equipment. And you offered some resources. Thank you for your help.
21 January 2026
Unprompted review
Reply from Sleep Doctor
Happy we were able to help you, Bill. Thank you for your feedback!
When it came time to buy supplies
When it came time to buy supplies, Sleep Doctor was very quick in giving me a quote for what I needed as well as knowing what equipment I needed. However, their pricing was 3x the cost of the same appliance from Amazon.
19 January 2026
Unprompted review
Sweet Jesus the AI bot will not leave…
Sweet Jesus the AI bot will not leave me alone. It calls me 5 times a day ; I had to block the number. Corporate if you are listening please fix your harassing ai bot
18 January 2026
Unprompted review
Reply from Sleep Doctor
We’re so sorry about that — our AI assistant was definitely a bit over-eager, and we understand how frustrating that must have been.
The system is still learning, and we’ve since addressed the issue to prevent continued calls. That said, we truly apologize for the inconvenience and appreciate you bringing it to our attention.
Thank you for your patience as we continue improving the experience.
Sleep Doctor is awesome
I've spoken with 2 customer service associates, and they were BOTH extremely great!! They answered all my questions and were both very friendly and knowledgeable.
The only feedback I have is about the multiple calls I rec'd on 1/16 from the AI assistant Ashley. I didn't answer the 1st call, but did answer the 2nd one, and answered the questions. However, I rec'd 2 more calls later, and it was the same message on all 4 calls
14 January 2026
Unprompted review
Reply from Sleep Doctor
Thank you for your detailed feedback! We’re so glad to hear our customer service team was helpful, friendly, and knowledgeable — we’ll be sure to share your kind words with them.
We also sincerely apologize for the repeated calls from our AI assistant, Ashley. She was a bit over-eager while learning, and we’ve taken steps to ensure this doesn’t shouldn't happen again. We truly appreciate your patience and understanding!
I had a few questions
I had a few questions, and even though it was during the holidays, staff made it clear that they wanted to help me and they did.
15 January 2026
Unprompted review
Reply from Sleep Doctor
Thank you for sharing your experience! We’re glad our team was able to assist you, even during the busy holiday season. We’re always happy to help and appreciate your trust in Sleep Doctor!
Getting answers to my questions was a positive experience
Prompt reply to my inquiry about what they provide and follow-up questions.
Professional and polite.
I have had a very positive experience with Sleep Dictor and expect others will as well
12 January 2026
Unprompted review
Reply from Sleep Doctor
Thank you so much for your thoughtful review! We’re glad you had a positive experience and that our team could provide prompt and helpful answers. We appreciate your trust and hope others find the same value in Sleep Doctor — we’re always here to support anyone on their journey to better sleep!
Are you in search of better sleep?
After I began waking myself gasping for air, I decided it was time for a sleep study to search for answers. I researched and found great reviews for Sleep Doctor. I completed the intake and ordered the test. The shipping was free and fast. The test was simple to set up and the instructions were easy to understand. My results were ready within 24 hours, and I had a consult with a Sleep Doctor physician within days. He reviewed my results thoroughly so that they were easy to understand, answered my questions, and put my worries at ease. He recommended a treatment plan to follow, which I have chosen to follow, and am just waiting on the products to be delivered. I am so glad I took that initial step of contacting Sleep Doctor on my journey to better sleep and hopefully a better quality of life. It has been an awesome experience so far, and I look forward to continuing to working with them throughout this journey to better sleep. I’ve even ordered a test for my husband. I cannot give enough compliments to express my appreciation! I highly recommend Sleep Doctor!
8 January 2026
Unprompted review
Reply from Sleep Doctor
Thank you so much for sharing your experience.
We’re truly glad you decided to take that first step — waking up gasping for air can be scary, and we’re honored you trusted us to be part of your journey toward better sleep. It’s wonderful to hear that the process felt smooth, from fast shipping to clear instructions and a thorough physician consult.
Our team works hard to make sure results are easy to understand and that every patient feels supported and at ease, so your feedback means a great deal to us.
We’re excited to continue supporting you as you begin treatment, and we’re grateful for your recommendation — and for trusting us with your husband’s care as well. Thank you again for your kind words and confidence in our team.
Very helpful and positive customer…
Very helpful and positive customer service. Looking forward to getting my machine and getting better rest.
9 January 2026
Unprompted review
Reply from Sleep Doctor
Thank you for your kind words! We’re so glad we could help and can’t wait for you to start your journey to better sleep. Thanks for choosing Sleep Doctor and we’re here for you every step of the way!
Easy to schedule
Easy to schedule. Easy to do test. Quick response and recommendations for equipment.
10 December 2025
Unprompted review
Reply from Sleep Doctor
Thank you for sharing your experience! We’re glad to hear the test and scheduling process were smooth, and that our recommendations were helpful. We’re always here to make the process as easy as possible!
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