Sleepeezee BedsReviews 

1,475
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers had a great experience with this company. Customers frequently praise the comfort and support of the mattresses, noting significant improvements in sleep quality and a reduction in back pain. Many people appreciate the quality of the products, including dog beds, which are described as durable and comfortable. The ordering process is often highlighted as easy and straightforward, with convenient delivery date selection and timely updates. Delivery services are consistently commended for being prompt, efficient, and respectful, with staff often assisting with old mattress removal and new bed assembly. However, some people were dissatisfied with the mattress hardness, finding it too firm and requiring additional toppers, while a few reviewers experienced issues with mattresses dipping or sagging after a short period. A few other people also felt that the Travelodge mattresses purchased were not as comfortable or of the same quality as those experienced in hotels. There were also occasional complaints regarding delivery companies, including missed deliveries and damaged items.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding the mattresses very comfortable,... See more

Quality

Reviewers mention positive feedback about quality, with many describing mattresses as very comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and efficient... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless... See more

Staff

Users describe positive interactions with staff, particularly praising delivery drivers for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

King sized mattress suits me well and my partner who has back problems sleeps much better. Our only criticism is sizing … it’s slightly longer and slightly less wide than our king sized bed. Its depth... See more

Company replied

Rated 4 out of 5 stars

The mattress arrived half an hour earlier than the start of the time window, so we weren't quite ready. The two delivery guys were very helpful and pleasant and waited for us to clear the bedding and... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the dog bed from Sleepeezee! We bought the mattress version specifically for use in the car, and it’s been absolutely perfect. It fits the boot well, stays in place, and gives our... See more

Company replied

Rated 5 out of 5 stars

Superior Mattress! Absolutely the BEST mattress we have ever had. Beautifully made. Extremely comfortable,supportive, firm mattress. Purchased from Dreams. We don’t feel each other moving around on... See more

Company replied


Company details

  1. #191 of 225 best companies in Bedroom furniture shop

About Sleepeezee Beds

Written by the company

  • Held a Royal Warrant from HRH The Prince of Wales since 1985 and supplies the Royal Residences
  • More than 100 years’ experience in handcrafting the perfect night's sleep
  • Every Sleepeezee product is handmade at our factory in Rochester, Kent, where more than 300 expert craftspeople build bespoke beds to our premium standards
  • Supporter of the QEST, MacMillan charities, British Heart Foundation and Ellenor Hospice
  • We have donated more than £100,000 to Macmillan Cancer support
  • You can find a Sleepeezee bed and mattress in one of our independent bed and furniture retail outlets, or in one of our national retailers

  • Contact info

    4.1

    Great

    TrustScore 4 out of 5

    1k reviews

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    4.1

    All reviews

    (1,475)

    133 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Great service …

    From ordering to delivery the process has been very good. Could not be more satisfied

    5 June 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you had a very good experience with our ordering and delivery process. We appreciate you taking the time to leave us feedback.

    Rated 5 out of 5 stars

    Very good matters

    Very good matters.
    No rolling on the edge.
    Will buy again.

    15 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you are enjoying your new bed. Thank you for your positive feedback; we appreciate it.

    Rated 4 out of 5 stars

    Comfortable but strange sizings

    King sized mattress suits me well and my partner who has back problems sleeps much better. Our only criticism is sizing … it’s slightly longer and slightly less wide than our king sized bed. Its depth is also a couple of inches less than our original traditional non hybrid king sized mattress. Overall it’s really comfortable and is a good compromise on memory foam v traditional.

    11 June 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    Thank you for taking the time to review your new bed - we're glad you're finding it comfortable!

    Rated 5 out of 5 stars

    Good size mattress

    Excellent king size mattress, firm.
    No backache ,no issues sleeping.
    Very strong mattress.
    I recommend this type of mattress ,if anyone has problems with backache.

    10 June 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that our mattress has provided you with excellent sleep and backache relief. We appreciate you recommending it to others!

    Rated 5 out of 5 stars

    Travel lodge matteress

    From day one I was kept informed of delivery
    And they delivered on time and took my old mattress away
    After using mattress a few nights I developed aches and pains in my shoulders and legs
    I've bought a 5 " mattress topper that seemed to of sorted it
    I stay in a lot in travel lodges hotels I loved the mattress so when the option came up to buy one
    I snapped it up. definitely not a travel lodge mattress.should of kept my old one

    10 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We appreciate your feedback and are glad the delivery went smoothly. We hope you continue to enjoy your new bed.

    Rated 5 out of 5 stars

    Great mattress

    Great mattress, we're sleeping much better now!

    Fair price, and excellent delivery.

    2 June 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you are sleeping better with our mattress, thank you!

    Rated 5 out of 5 stars

    Mattress is great

    Mattress is great. Really comfortable, firm - which supports my dodgy back, but enough padding to make it soft on top. Best sleep I’ve had for a while, no back ache when I get up either!

    3 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that our mattress provides you with comfort and support you need. It's great to know you're experiencing better sleep and less back pain. Thank you for your positive feedback.

    Rated 5 out of 5 stars

    Outstanding bed

    Outstanding bed - We chose the ottoman lift base and it is the best quality that we have seen and we have visited several high street stores. We only saw one bed base of this quality/standard and it was a few hundred pounds more expensive. We chose a 1400 hotel mattress and it is superb. Great support and very comfortable. The bed is quite high (that adds to the look in my opinion). The storage compartment is unbelievably huge. 2 sections that have clips to put together, providing a secure structure. Very pleased with our purchase. We are considering purchasing a second bed.

    27 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    It's great to know you're pleased with the mattress support and comfort, and the storage the ottoman base has to offer. Thank you for sharing your positive experience; we appreciate your feedback!

    Rated 1 out of 5 stars

    Very disappointing product. Not as described, poor quality and not fit for purpose. Customer service very poor. Avoid, avoid, avoid……

    I bought this dog bed because of my ageing dogs arthritis and the need for something more comfortable. It was described as ‘granulated memory foam’ and the reviews looked good. When it arrived, we had to take some of the stuffing out so my dog could sleep on it. It was literally bursting.

    I was incredibly disappointed to find that the bed was stuffed with what appears to be the floor sweepings of standard mattress foam. Big chunks, offcuts and very uncomfortable. Not granulated memory foam at all as the website stated.

    Not even close to memory foam. Not even in the same postcode.

    I’ve given customer services an opportunity to rectify this, but have been fobbed off with their insistence that the item is as described on their website. They will not accept that they are mis-selling this product by calling chunks of floor sweepings ‘granulated memory foam’. No doubt they think they can take their customers for mugs and get rid of their rubbish by passing it off as memory foam.

    I expected more from a reputable company and are very disappointed with their customer service.

    Save your money and buy a dog bed somewhere else. I will never buy a product from this company again.

    Update: 6th July 2025

    After leaving this review, the company has issued a refund for the bed. I did give them an opportunity to do so initially, but they declined.

    I do not accept their claims about the bed being made from mainly memory foam, as it appeared to be filled with standard mattress foam. The company needs to amend the description of this product on the website to avoid misleading customers.

    22 April 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're sorry to hear you've been disappointed with our dog bed.
    The foam used in our dog beds is a mixture of furniture foam and memory foam, this is because when it gets granulated, it needs the mix of both types of foam to ensure it does not clump together, and to ensure the weight is suitable to move around with ease. We can assure you the main foam used within the dog bed is memory foam.
    Our customer service team have been in touch with you to organise a refund, if there is anything else we can help with, please reach out to media@sleepeezee.co.uk.
    Thank you

    Rated 5 out of 5 stars

    Great mattress

    This mattress has great support and comfort.

    13 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that you find our mattress supportive and comfortable. Thank you for your positive feedback!

    Rated 1 out of 5 stars

    Unbelievable chemical smell

    The smell of chemicals upon opening the packaging was shocking. No-one could have stayed in that room for long with that smell, which I am informed would last "a couple of days". It was five weeks before I slept 6 hours in the bed then woke up with a headache. I tried twice before that and only managed 15-20 minutes before the smell was too much. I recommend you buy a mattress made with natural materials and avoid this issue. As for comfort it is not bad.

    9 June 2025
    Unprompted review
    Rated 5 out of 5 stars

    delivery staff were great and the…

    delivery staff were great and the mattress is truly amazing sleep tight tonight

    11 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that our delivery staff provided great service and that you find the mattress amazing. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Bed turned up on time

    Bed turned up on time, assembled by the delivery team to the room of my choice. Pleasant guys and bed is as expected, comfy and lets me have a great nights sleep.

    7 April 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that the bed arrived on time and the assembly was smooth. It's great to know you find the bed comfortable and are sleeping well. Thanks for your positive feedback!

    Rated 5 out of 5 stars

    Great

    Easy to order, kept us informed of delivery schedule, good company.

    7 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy to hear that ordering was easy and that we kept you informed. Thank you for your positive feedback; we appreciate it very much!

    Rated 4 out of 5 stars

    Smooth ordering process

    Smooth ordering process, updates provided as promised. Quality of the mattress and bedframe is very good. Slight issue in that it wasn't clear the bed would come on rollers with the order seemingly providing pictures of static legs. Minor point but inconvenient, particularly with laminate flooring. Would have been good to have provided a disposal of bed too (not just mattress).

    5 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're happy the ordering process and product quality met your expectations. We appreciate your feedback and will review our product descriptions and services. Thank you

    Rated 4 out of 5 stars

    Basic Mattress Replacement

    Needed a replacement quickly and this filled the requirement. Efficiently Processed Order / Delivery and Removal of Old Item.
    Mattress is Adequate and Good Value @ Price

    12 May 2025
    Sleepeezee Beds logo

    Reply from Sleepeezee Beds

    We're glad our quick processing and delivery met your needs. We appreciate you noting the mattress's value. Thanks for your feedback.

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