Staff were very friendly and the train was clean. The lights were dimmed on departure which made having a sleep easier. Several seats appeared to have been overbooked, including my own, which caused... See more
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Review summary
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Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were: I don't believe the seats actu... See more
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Staff were great, friendly & helpful; the travelling experience and seeing the views was good. Quality of the cooked breakfast was disappointing and very salty, mushrooms and 'buttery' were very che... See more
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The service was as described and expected. And on time. The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to b... See more
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Company details
- #5 of 5 best companies in Railway Company
Information provided by various external sources
Caledonian Sleepers are overnight train services running between Scotland and London.
Contact info
1 Union Street, IV1 1PP, Inverness, United Kingdom
- 0330 060 0500
- enquiry@sleeper.scot
- sleeper.scot
3.9
Great
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The staff were friendly and food was…
The staff were friendly and food was good. However the power sockets were not working and despite of our request for help, no one came to offer any resolution which made the trip a little disappointing as in this time and age, charing our electronic is paramount to our travelling forward to make the necessary contact and arrangements for our onward journey.
18 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re pleased to hear that you found our staff friendly and enjoyed the food onboard.
However, we’re very sorry that the power sockets in your cabin were not working and, more importantly, that no one followed up after you requested assistance. We completely understand how important it is to be able to charge devices while travelling, particularly when making arrangements for onward journeys, and we appreciate how frustrating and disappointing this must have been.
Your comments regarding both the technical issue and the lack of response to your request for help have been shared with the relevant teams for review. Thank you for taking the time to let us know about your experience.
I could not access their wi-fi
I could not access their wi-fi . Also no access to dining coach in the morning .
20 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re sorry to hear that you were unable to access the onboard Wi-Fi during your journey and that the dining coach was not available in the morning.
We understand how disappointing this would have been, particularly if you were expecting to make use of these facilities as part of your experience. Your comments have been shared with the relevant teams for review.
Thank you for taking the time to let us know about your experience.
Really expensive for a solo traveller…
Really expensive for a solo traveller wanting a bed. And you get very little else, a bottle of water and a bar of soap.
What’s mad is after paying all that money you’re not allowed to have a shower at the arrival station lounge, that privilege is only for the people who have already paid even more for a shower in their room on board. Doesn’t make any sense.
20 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We understand your frustration regarding the cost of solo travel and appreciate your honesty about feeling that the overall offering did not represent the value you were expecting.
We also understand your disappointment regarding access to the arrivals lounge shower facilities. Access is currently linked to specific accommodation types, however we appreciate why this felt inconsistent given the price paid for your journey overall. You are able to purchase a shower token on board to use the shower facility at Sleeper lounges in London Euston, Inverness and Fort William. The token may be purchased from the on board crew and costs £10.
Your comments regarding value for money and onboard inclusions have been shared with the relevant teams for consideration. Thank you for taking the time to share your experience.
Club car out of service
Club car out of service. Noise - could hear every word of the conversation in the next cabin.
18 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re sorry to hear that the Club Car was out of service during your journey and that noise from the neighbouring cabin affected your comfort onboard. You may be entitled to some compensation for the lack of the Club Car facility, please email us at enquiry@sleeper.scot with details of your order number, route and date of travel. It is always possible for our Guests who feel they are being disturbed to contact our staff onboard either in person or via the staff help button and they could possibly move you or ask your neighbours politely to reduce the noise level.
We understand how disappointing this would have been, particularly on an overnight journey where guests are hoping to relax and rest properly.
Your comments have been shared with the relevant teams for review, and we appreciate you taking the time to let us know about your experience.
Great night
Really clean, great accomodation. Also great communication per email and text to warn of changes
17 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re delighted to hear you had a great night and enjoyed the clean accommodation and overall experience.
It’s also great to know that the communication by email and text helped keep you informed of any changes ahead of your journey.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Euston guest lounge excellent
Euston guest lounge excellent. Didn’t realise there were showers there, but that’s really useful to know.
My cabin was clean and comfortable, all staff that I encountered were helpful and professional- and smiled!
Lovely hot tea delivered in the morning. Downside however, was the lack of water in the morning. None to flush the toilet, brush teeth nor have a shower. Had to use the station facilities at Edinburgh.
19 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re really pleased to hear you enjoyed the Euston Guest Lounge and found the shower facilities a useful surprise. It’s also lovely to know your cabin was clean and comfortable, and that our staff made such a positive impression with their helpful and professional service.
We’re glad you enjoyed the morning tea delivery too.
We’re very sorry, however, about the lack of water in your cabin facilities during the morning. We completely understand how frustrating and inconvenient it must have been not being able to use the toilet, sink, or shower and having to rely on the station facilities at Edinburgh instead. If you have not already done so could you please email us on enquiry@sleeper.scot with details of your journey as you may be entitled to some compensation for the lack of water to your room.
Thank you for taking the time to provide such balanced feedback. Your comments have been shared with the relevant teams for review.
Could do better with a little investment
I thought the overall service was good with timely trains, good storage and food / drink. I did think the seats were a bit uncomfortable (padding wise) for a longer journey and limited recline as well as no head tilt supports for sleeping. I also found the lockers / blinds rattles constantly on both trains I took - this was very irritating over a long journey.
18 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re so pleased to hear you enjoyed the comfort of the bed and duvet, found our staff helpful, and appreciated the communication throughout your journey.
It’s also great to know the convenient station locations in both Inverness and London, along with the luggage storage facilities, helped you make the most of your time in each city.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Easy Travel
The staff, comfortable bed and duvet, communication and convenience of train station location in Inverness and London. Both had places to store luggage so we could spend time at each place.
18 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We are delighted to hear you found the journey easy and convenient, and that the staff, comfortable bed and duvet, and communication all helped make for a positive experience.
It’s also great to know the station locations and luggage storage facilities in both Inverness and London allowed you to make the most of your time in each city.
We really appreciate you taking the time to share your experience, and hope to welcome you on board again soon.
The service was on time
The service was on time . Seats comfortable and train clean.BUT!
what was very disappointing to me was the lack of information about some aspects of the catering for the seated coach.
When I tried to order a cooked savoury for breakfast, I was told I “not possible” as I should have ordered it the night before. This information was not visible to me in any of the information I read.
18 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re delighted to hear you found the journey easy and convenient, and that the staff, comfortable bed and duvet, and communication all helped make for a positive experience.
It’s also great to know the station locations and luggage storage facilities in both Inverness and London allowed you to make the most of your time in each city.
We really appreciate you taking the time to share your experience, and hope to welcome you on board again soon.
First time I have taken the Caledonian…
First time I have taken the Caledonian Sleeper and won't do again. Hugely expensive for a very hot box
19 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re very sorry to hear that your first experience on the Caledonian Sleeper was disappointing and did not live up to your expectations.
We appreciate your comments regarding the temperature onboard and understand how uncomfortable an overly warm cabin can make an overnight journey, particularly given the premium cost of travel. We regret that this impacted your overall experience so significantly. If you have not already done so please email us at enquiry@sleeper.scot with a copy of this review as well as your order number and journey details and we will have a look at any compensation that may be due.
Your feedback has been shared with the relevant teams for review, and we appreciate you taking the time to let us know about your experience.
thoughtful staff
staff were lovely and i received a signed birthday card as actually travelled on my birthday so that was thoughtful indeed!
18 May 2026
Reply from Caledonian Sleeper
Thank you for your lovely feedback. We’re delighted to hear that our staff helped make your birthday journey special, and that the signed birthday card was a thoughtful surprise.
It’s wonderful to know the team made such a positive impression, and we really appreciate you taking the time to share your experience. We hope you had a fantastic birthday and would be delighted to welcome you on board again soon.
Comfortable
Comfortable, clean cabin. One star off because sockets did not work so I had to go to the club car for a socket to charge my phone. The steward did give me a complementary breakfast though.
18 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re pleased to hear you found your cabin comfortable and clean, and that our crew member helped make up for the inconvenience with a complimentary breakfast.
We’re sorry, however, that the sockets in your cabin were not working and appreciate how inconvenient this must have been, particularly needing to charge your phone in the Club Car. Your comments have been shared with the relevant team for review.
Thank you again for taking the time to share your experience.
Reply from Caledonian Sleeper
Thank you for your feedback. We know the compartments can feel quite compact, so we appreciate your honesty about the space onboard.
That said, we’re really pleased to hear our staff helped make the experience a positive one with their friendliness and service. Thanks again for taking the time to share your thoughts.
Sadly the staff shortage meant that the…
Sadly the staff shortage meant that the club lounge wasn’t functioning correctly and the breakfast offerings were limited. However the staff were wonderful considering how stretched they were. But the service wasn’t really worth the money without the club experience
19 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re sorry to hear that staff shortages affected the Club Lounge experience and limited the breakfast offering during your journey. If you have not already done so could you please email us at enquiry@sleeper.scot with details of your journey and we can look into seeing if you might be entitled to some compensation.
We really appreciate your understanding towards our team, and it’s lovely to hear that the staff who were onboard still made a positive impression despite being clearly stretched. That said, we completely understand your disappointment and appreciate your honesty that the overall experience did not feel reflective of the premium price paid without the full Club experience available.
Your comments have been shared with the relevant teams, and we’re grateful you took the time to provide such balanced feedback.
The staff were amazing
The staff were amazing, from welcoming us in the lounge to making sure we were in the correct cabin. at all times they were polite, friendly and helpful. The service was excellent and the food was good.
There didn't seem to be many dining spaces in the club dining car, so we invited a French group to join our table, it made for an entertaining evening.
19 May 2026
Reply from Caledonian Sleeper
Thank you for your lovely feedback. We’re delighted to hear that our staff made such a positive impression throughout your journey, from the lounge welcome to helping you settle into the correct cabin. It’s wonderful to know you found the team polite, friendly, and helpful at all times.
We’re also really pleased you enjoyed the food and overall onboard service. Your story about inviting fellow passengers to share your table is exactly the kind of memorable Sleeper experience we love to hear about — it sounds like a fantastic evening.
Thank you again for taking the time to share your experience, and we hope to welcome you on board again soon.
For a couple on holidays with luggage…
For a couple on holidays with luggage it is not to recommend. With light luggage it is ok.
20 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We appreciate your honest comments and understand that travelling with larger holiday luggage can make the cabin space feel more challenging, particularly for two people. We do actually have a Guards Van on each service where Guests are welcome to store their bulky luggage, I am sorry if you were not aware of this facility.
We’re glad to hear that you felt the experience worked better with lighter luggage, and your feedback is helpful in setting expectations for future guests considering the journey.
Thank you again for taking the time to share your experience.
nice experience
Access to a quiet, confortable, lounge, early boarding confortable bed.
All staff very polite and welcoming.
18 May 2026
Reply from Caledonian Sleeper
Thank you for your feedback. We’re really pleased to hear you had a nice experience and enjoyed access to the quiet and comfortable lounge, early boarding, and a comfortable bed for your journey.
It’s also lovely to know that all of our staff were polite and welcoming throughout your trip.
We appreciate you taking the time to share your experience and hope to welcome you on board again soon.
I was looking forward disappointing
I was looking forward to my trip very much. I even researched my cabin. Before I got on the train, I used the’first class lounge’ it was disappointing.
When I checked in my cabin had been changed to F3, again disappointed. My room didn’t have a table. I imagined that as I was in carriage F then I was a long way from the restaurant carriage. No one and no signs told me where the restaurant carriage was. I. Couldn’t open the waste bin, the toilet/ shower door would not close so was open all night. I opted for breakfast in the room in the end- very nice, but a struggle to eat without a table. On departure used arrivals lounge much more 1st class.
Overall it was ok, but fell short of my expectations.
The staff were excellent!!!!
18 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback. We’re sorry to hear that your journey fell short of the experience you had been so looking forward to, especially after researching your cabin in advance.
We understand your disappointment regarding the lounge experience and the unexpected cabin change. We also appreciate how frustrating it must have been to find the room layout different from what you expected, particularly without a table and while trying to enjoy breakfast in your cabin.
We’re sorry too that clearer information wasn’t provided about the location of the Club Car, and that you experienced issues with the waste bin and the shower room door not closing properly overnight. These are certainly not the standards we aim to provide.
That said, it’s lovely to hear that the staff made such a positive impression and that you enjoyed the breakfast itself and the arrivals lounge experience.
Thank you again for your honest and balanced feedback. Your comments have been shared with the relevant teams for review.
Excellent trip in our Club room
Excellent trip in our Club room. Staff were wonderful and we really enjoyed our room service breakfast
19 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to submit your review on your recent trip on Caledonian Sleeper. I am happy to hear that you had a wonderful experience and enjoyed your breakfast.
Warm greeting in the lounge
Warm greeting in the lounge, plenty of free selections and the hot food was tasty. Room was comfy and ensuite was surprisingly good. Club car was very pleasant. Overall, a fantastic experience.
19 May 2026
Reply from Caledonian Sleeper
Thank you so much for taking the time to submit your review of your recent trip with Caledonian Sleeper. I am happy you had a nice time in the lounge prior to your journey. I am also happy to hear you felt the room was comfortable and enjoyed the experience in our Club Car. We do hope we will be able to welcome you back onboard Caledonian Sleeper in the future.
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