Staff were very friendly and the train was clean. The lights were dimmed on departure which made having a sleep easier. Several seats appeared to have been overbooked, including my own, which caused... See more
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Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were: I don't believe the seats actu... See more
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Staff were great, friendly & helpful; the travelling experience and seeing the views was good. Quality of the cooked breakfast was disappointing and very salty, mushrooms and 'buttery' were very che... See more
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The service was as described and expected. And on time. The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to b... See more
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Company details
- #5 of 5 best companies in Railway Company
Information provided by various external sources
Caledonian Sleepers are overnight train services running between Scotland and London.
Contact info
1 Union Street, IV1 1PP, Inverness, United Kingdom
- 0330 060 0500
- enquiry@sleeper.scot
- sleeper.scot
3.9
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I love the *idea* of the sleeper
I love the *idea* of the sleeper, for its green credentials, potential to maximise time at your destination and the romance of it, but even the standard cabins can be unaffordable, especially as the first/last leg of a longer trip, and the seats are not comfortable enough to get good quality rest; they don't recline enough. Maybe OK for the youngsters? Luggage space is good though!
4 September 2025
Reply from Caledonian Sleeper
Thank you very much for taking the time to share your feedback.
We are really pleased to hear that you value the concept of the sleeper service, particularly in relation to its environmental benefits, the ability to maximise time at your destination, and the unique experience it offers. We also appreciate your positive comments regarding luggage space.
We are sorry to hear that you found pricing a challenge and that the seated accommodation did not meet your expectations in terms of comfort and rest. Your comments regarding seat recline and overall suitability for longer journeys are very helpful, and we will ensure this feedback is shared with the relevant teams for review as part of ongoing considerations around product development and customer experience.
Thank you again for your honest and balanced feedback. We really appreciate you taking the time to share it with us.
The double bed to snuggle up in.
3 June 2026
Reply from Caledonian Sleeper
Thank you very much for your feedback.
We are delighted to hear that you enjoyed your journey and found the double bed comfortable and perfect for relaxing and settling in during your trip. It’s always great to know our guests are able to enjoy a cosy and comfortable night’s sleep on board.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Favourite way to head south & back
Smooth and comfortable. Love the sleeper train for travelling down south and back.
3 June 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We are delighted to hear that you found your journey smooth and comfortable, and that you enjoy travelling on the sleeper service when heading down south and back. It’s always great to receive positive comments from our regular customers.
We really appreciate you taking the time to share your experience and look forward to welcoming you on board again soon.
The sleeper is great, Internet non existent
The sleeper is great, staff super helpful and friendly, a service I love. However with modern Internet available everywhere now even at 20,000 ft in the sky, the completely useless service on the Caledonian is really not good enough. I have friends who now fly just because the internet service is so poor. Lets hope senior management are listening, the technology is available and for not a huge capital outlay - the rest of the world is now providing it, surely the Caledonian can too!
4 June 2026
Reply from Caledonian Sleeper
Thank you very much for your feedback and for your kind comments about our staff and service. We are really pleased to hear that you enjoy travelling with us and find our team helpful and friendly.
We are sorry to hear of your disappointment regarding the onboard internet service. We appreciate how important connectivity is for our customers and understand your comments about expectations compared with other forms of transport. Your feedback is very clear and will be passed on to the relevant senior teams for review as part of ongoing considerations around onboard services and customer experience improvements.
Thank you again for taking the time to share your thoughts and for your continued support of Caledonian Sleeper. We hope to welcome you on board again soon.
Kind regards,
It was amazing experience loved it from…
It was amazing experience loved it from beginning to end
3 June 2026
Reply from Caledonian Sleeper
Thank you very much for your wonderful feedback.
We are delighted to hear that you had such an amazing experience and loved your journey from beginning to end. It’s always fantastic to receive such positive comments.
We really appreciate you taking the time to share your thoughts and hope to welcome you on board again soon.
Unique experience
Unique experience
The Calendonian sleeper is a unique experience, and I'm glad that it exists and that I was able to try it. We really enjoyed the room - the beds were quite comfortable. The food was convenient (we had breakfast delivered to the room), but was middling.
One thing I did not expect was that the trip is relatively short. In fact, we arrive in London at 6am, 45 minutes early. Per schedule, we were permitted to remain on the train until 7:15am, but I missed having a few minutes to look out the window while it was daylight.
1 May 2026
Reply from Caledonian Sleeper
Thank you very much for your thoughtful feedback.
We are delighted to hear that you enjoyed your Caledonian Sleeper experience and that you found your room comfortable and the service convenient, particularly with breakfast delivered to your cabin.
We also appreciate your comments regarding the food offering and the timing of arrival. Your feedback about the early arrival and limited daylight time on arrival is really helpful, and we will ensure this is shared with the relevant teams for consideration when reviewing the overall guest experience.
Thank you again for taking the time to share your thoughts. We are very pleased you had the opportunity to travel with us and hope to welcome you on board again in the future.
Kind regards,
Travel on 3th June Inverness- London
Just very, very good.
Nice Staff, right from the beginning in the Caledonian Lounge at Inverness, the Staff at the Reception on the platform 2 at the station Inverness and on the train, in the Club coach. Everthing was clean and propper in the sleeping coach !
I am going to travel again with Slepper Scot.
3 June 2026
Reply from Caledonian Sleeper
Thank you very much for your wonderful feedback.
We are delighted to hear that you had such a positive experience from start to finish, including in the Caledonian Lounge at Inverness, with our reception team on the platform, and onboard in the Club Coach. It is especially pleasing to know that you found everything clean, comfortable, and well maintained in the sleeping coach.
Your kind comments about our staff are greatly appreciated and will be shared with the teams involved. We are also thrilled to hear that you plan to travel with Caledonian Sleeper again in the future.
Thank you once again for taking the time to share your experience, and we look forward to welcoming you back on board soon.
I thought the lounge in Inverness was…
I thought the lounge in Inverness was terrific. The boarding process was easy. The berth was very well accommodated and comfortable and roomy.
3 June 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We are delighted to hear that you enjoyed the lounge in Inverness and found the boarding process smooth and straightforward. It’s also great to know that you found your berth comfortable, spacious, and well accommodated.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We are delighted to hear that you had a great experience and appreciate your recommendation. It’s always wonderful to receive positive comments like yours.
We really appreciate you taking the time to share your thoughts and hope to welcome you on board again soon.
Excellent service from the team
Excellent service from the team
Greg and his fellow team member were very polite, helpful and supportive. Went out of their way to help when my granddaughter’s suitcase broke. Did everything they could ensure we got off the train safely and had somewhere to leave the case contents while we went buy a new one. Could t thank them enough
3 June 2026
Reply from Caledonian Sleeper
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that Greg and his colleague provided such polite, helpful, and supportive service throughout your journey. It is especially pleasing to know that they went out of their way to assist when your granddaughter's suitcase broke and did everything they could to ensure you were able to leave the train safely and make arrangements for the contents while you purchased a replacement case.
Your kind words are a real credit to both team members, and I will make sure your feedback is shared with them and their managers. I know they will be delighted to hear the positive impact they had on your journey.
Thank you again for your feedback, and we hope to welcome you on board again soon.
Overall a good experience
Friendly staff on the train and in the departure lounge. Good comms leading up to travelling. Train ran on time. Comfortable and clean beds. Overall a good experience. Given the small room size, could signal luggage options better.
3 June 2026
Reply from Caledonian Sleeper
Thank you very much for your positive feedback.
We are delighted to hear that you found our staff on both the train and in the departure lounge friendly and helpful, and that you were pleased with the communications provided before your journey. It is also great to know that the train ran on time and that you found the beds comfortable and clean.
Thank you as well for your constructive feedback regarding luggage storage. We appreciate that space within the rooms can be limited, and your suggestion about providing clearer information on luggage options is very helpful. I will ensure this is passed on to the relevant team for consideration.
We are pleased that you had an overall good experience and hope to welcome you on board again soon.
Sleeper, shower cold, breakfast rubbish
We booked Caladonian Club double. In London okay. Also the start
But when we want to take a shower there was only cold water. We forgot to ask what the reason was. Stupid. Suggestion: make an attention in the compartiment, what to do. We orders breakfast but how to notice on the form was a little difficult. The breakfast was for continental okay but for british real RUBBISH! Again we did not complain. So train good, service and facilitis can better
3 June 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
I am pleased to hear that you enjoyed the train journey overall and that your Club Double accommodation met your expectations in many respects.
However, I am sorry to hear that you only had cold water when attempting to use the shower. I appreciate how disappointing this would have been, particularly when travelling in Club accommodation. I also appreciate your suggestion regarding clearer information in the room about what to do if any issues arise, and I will ensure this feedback is passed on to the relevant team for consideration.
I am also sorry to hear that you found the breakfast ordering process unclear and that the breakfast itself did not meet your expectations. Your comments regarding both the ordering process and the quality of the breakfast offering have been noted and will be shared with the appropriate teams.
Thank you again for your honest feedback. It helps us identify areas where we can improve both our facilities and the overall customer experience.
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We are delighted to hear that you enjoyed your journey and that the service met your expectations once again. It’s always great to receive such positive comments from returning customers.
We really appreciate you taking the time to share your experience and look forward to welcoming you on board again soon.
Good friendly staff and nothing was not…
Good friendly staff and nothing was not too much for them !
Will use the service again
Thanks
4 June 2026
Reply from Caledonian Sleeper
Thank you very much for your kind feedback.
We are delighted to hear that you found our staff friendly and helpful, and that nothing was too much trouble for them. It’s always lovely to receive such positive comments about the team, and I will be sure to share your feedback with them.
We really appreciate you choosing to travel with us and are pleased to hear you would use the service again. We look forward to welcoming you back on board soon.
Poor service. No WiFi and rubbish bin anywhere
The WiFi connection didn’t work, it was terrible and the toilet constantly was out of toilet roll. I couldn’t find a bin, one of your staff even suggested I throw my rubbish in the bin in the toilet, thankfully I bought some food from the kitchen and put my rubbish in the bag. I definitely was disappointed. I guess if your chairs could recline a bit more and some inflatable neck pillows would have been a better experience.
4 June 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback.
I am very sorry to hear about the issues you experienced during your journey, particularly with the WiFi not working, the lack of toilet paper, and the difficulty in finding suitable waste disposal. This is not the standard of service we aim to provide, and I fully appreciate how this would have impacted your comfort and overall experience onboard.
I am also sorry to hear the suggestion you were given regarding waste disposal, and I understand why this would have felt inappropriate given the circumstances. Your comments regarding seating comfort and onboard amenities, including additional comfort items, are also noted and will be passed on to the relevant teams for review.
Thank you again for bringing this to our attention. Please accept our apologies for the inconvenience caused, and we hope to have the opportunity to provide a much improved experience in the future.
Reply from Caledonian Sleeper
Thank you very much for your feedback.
We are delighted to hear that your journey departed on time and that you experienced a smooth trip. It’s always great to receive positive comments about the service running as expected.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.
Convenient city to city service
4 June 2026
Reply from Caledonian Sleeper
Thank you very much for your feedback.
We are pleased to hear that you found the service convenient for city-to-city travel. It’s great to know the Caledonian Sleeper met your needs for a practical and efficient way to travel between destinations.
We really appreciate you taking the time to share your thoughts and hope to welcome you on board again soon.
Reply from Caledonian Sleeper
Thank you for your message.
I am very sorry to hear that you experienced a complete lack of internet connectivity, including at stations. I fully appreciate how frustrating this would have been, particularly when travelling and expecting to be able to stay connected.
I have noted your feedback and will ensure it is passed on to the relevant teams for review, as connectivity is an important part of the overall customer experience.
Thank you again for taking the time to bring this to our attention, and please accept our apologies for the inconvenience caused.
Disappointed
I travelled on the Caledonian Sleeper from Scotland to London on 3 June in a Classic Room, and the experience fell far short of what I’d expect from a premium overnight service.
I want to start by saying that the onboard hosts were lovely, friendly and professional throughout the journey. They were polite and did their best to help passengers, and my criticism is directed at the service and facilities rather than the staff themselves.
The biggest issue was the complete failure of basic facilities. Water pressure dropped significantly during the night and by the morning there was effectively no running water at all. I understand that water storage on sleeper trains is limited and that onboard supplies need to be managed carefully. However, there is still a reasonable expectation that the basin remains usable for basic washing and hygiene needs throughout the journey.
When I raised the issue, I was told that having little or no water available in the morning was to be expected. Frankly, I found that response quite absurd. If passengers are expected to have no usable water when they wake up, it calls into question the purpose of providing a basin in the room in the first place. A private basin is advertised as part of the accommodation, and it should be functional for basic use throughout the journey.
To make matters worse, the WC in the coach also went out of order during the journey. Combined with the lack of water, this meant having to leave the cabin and queue for toilets in other coaches especially in the morning. That is not what passengers are paying for when they book a sleeper train. At that point, much of the convenience and comfort that justifies the premium fare disappears.
The catering offering was also disappointing. Vegetarian options were extremely limited, and the Club Car menu and ordering process felt unnecessarily confusing.
Finally, the train itself felt dated. The ride was noticeably rough, with frequent jolts and jerking throughout the night. As a result, sleep was repeatedly interrupted, which fundamentally defeats the purpose of travelling on a sleeper service.
The reality is that the core elements of the product, sleeping, washing and using onboard facilities, did not work as expected. While the hosts were excellent, good staff cannot compensate for failing facilities. Given the price paid, the experience did not represent good value, and I would seriously consider using an LNER service instead in future.
3 June 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share such detailed feedback following your journey on 3 June.
Firstly, I would like to sincerely apologise that your experience fell short of the standard you expected and rightly deserve from a Caledonian Sleeper service. I am very sorry to hear about the issues you encountered with the onboard facilities, particularly the loss of water supply and the WC being out of order during your journey. I fully appreciate how this would have impacted your comfort and ability to use the accommodation as intended.
I also appreciate your comments regarding the catering options and the condition of the train. Your feedback regarding the vegetarian selection, the Club Car service, and the overall ride quality has been noted and will be passed on to the relevant teams for review.
I am, however, pleased to hear your positive comments about our onboard hosts, and I will ensure your kind words are shared with the team.
If you would like to discuss your experience further, please feel free to contact us directly at enquiry@caledoniansleeper.scot.
Thank you again for bringing these issues to our attention. Please accept our apologies for the inconvenience and disappointment caused during your journey.
Perfect start for our holidays on the…
Perfect start for our holidays on the Inner Hebrides. Super friendly staff. Great selection in the club car. Mega cosy bed and the most scenic route. Arrived in Mallaig in full holiday mode. Thanks ever again.
25 May 2026
Reply from Caledonian Sleeper
Thank you so much for your lovely feedback.
We are delighted to hear that your journey was the perfect start to your holiday in the Inner Hebrides. It’s wonderful to know you found our staff friendly, enjoyed the selection in the Club Car, and had such a comfortable and cosy night’s sleep on board.
We’re also pleased the scenic route helped you arrive in Mallaig feeling relaxed and in full holiday mode — that’s exactly the experience we aim to provide.
Thank you again for taking the time to share your kind comments, and we hope to welcome you back on board again soon.
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