Staff were very friendly and the train was clean. The lights were dimmed on departure which made having a sleep easier. Several seats appeared to have been overbooked, including my own, which caused... See more
Company replied
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Review summary
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Travelled in a coach seat. Ticket was good value for money, especially with my railcard. Coach was clean and staff customer service excellent. My only quibbles were: I don't believe the seats actu... See more
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Staff were great, friendly & helpful; the travelling experience and seeing the views was good. Quality of the cooked breakfast was disappointing and very salty, mushrooms and 'buttery' were very che... See more
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The service was as described and expected. And on time. The tiny British loading gauge of course brings limitations on carriage size. Like, the corridor has to be extremely narrow for berths to b... See more
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Company details
- #5 of 5 best companies in Railway Company
Information provided by various external sources
Caledonian Sleepers are overnight train services running between Scotland and London.
Contact info
1 Union Street, IV1 1PP, Inverness, United Kingdom
- 0330 060 0500
- enquiry@sleeper.scot
- sleeper.scot
3.9
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The train was good but the breakfast was bad
The train was good, staff good, wagon good, bed toilet/ douche good. Only, the breakfast was horrible.
The coffee was not drinkable, the waffel with liquide jam was not to eat in a train, because it goes next to the waffel, on the Floor, on the bed. Why don’t you give Bread with cheese and ham, so you can eat normally. For that price, isn’t it good.
22 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re pleased to hear that you found the train, staff, accommodation, and onboard facilities to be good, and that overall your journey was a positive experience. However, we’re very sorry that the breakfast did not meet your expectations.
We appreciate your comments regarding the coffee and the waffle breakfast option, and we understand your concerns about practicality and ease of eating onboard. Your suggestion of alternative savoury options is also noted and will be shared with our catering team as part of our ongoing review of the onboard menu.
Thank you again for your feedback.
Kind regards,
Caledonian Sleeper
Journey so rough try and get a night's…
Journey so rough try and get a night's sleep in a tiny cabin not room enough to swing a cat . Top bunk ni on impossible to get into. Water had run out by morning. Breakfast slop in a box delivered to cabin. Club class my backside
13 May 2026
Reply from Caledonian Sleeper
We’re very sorry to hear that your experience with Caledonian Sleeper did not meet your expectations. We understand how disappointing it must have been to have an uncomfortable journey, particularly when trying to get a good night’s rest.
We apologise for the issues you experienced with the cabin space, the difficulty accessing the top bunk, the lack of water by morning, and the breakfast service provided. We appreciate your feedback and understand your frustration, especially as you had booked Club Class expecting a more comfortable experience.
Your comments will be shared with the relevant onboard and guest experience teams for review, as this is not the standard we aim to provide.
Reply from Caledonian Sleeper
Thank you for taking the time to submit your review of your recent journey with Caledonian Sleeper. We are pleased to hear that you found the staff to be friendly and the room comfortable. We do hope we can welcome you back on board Caledonian Sleeper in the future.
Kind regards
Caledonian Sleeper
Fun way to get to Scotland
Very easy to board the train at Euston and the sleepers are very comfortable with the option of breakfast in bed.
Personally, I would prefer a slightly later arrival (and breakfast) time.
13 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper I am happy you felt the boarding process at London Euston easy, and you had a comfortable journey. I appreciate your feedback on the later arrival times and breakfast times but many of our guests do appreciate the early arrival into the departure stations and, for a later arrival it would mean having a later departure. Many of our guests do like to retire to their rooms to sleep at a reasonable time. I will certainly pass your feedback over to the relevant departments.
Kind regards
Caledonian Sleeper
It was warm and comfy had a good sleep …
It was warm and comfy had a good sleep staff were good nothing to. Much for them would use again
6 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. I am happy to hear you had a comfortable journey and a restful night. I am also happy to hear you felt the service you received was good. We do hope we can maybe welcome you back on board the Caledonian Sleeper in the future.
Kind regards
Caledonian Sleeper
Worth travelling on the sleeper for the…
Worth travelling on the sleeper for the experience but the room was very cramped for two people and luggage. And you are lucky to get a seat in the club car for an evening meal or drink .
12 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re pleased to hear that you valued the overall experience of travelling on the Sleeper, though we’re sorry to learn that you found the cabin space cramped for two people alongside your luggage. We appreciate that space onboard can feel limited depending on the amount of baggage being carried.
For future journeys, we do have additional storage space available onboard for larger items, and our team would always be happy to assist with this if asked. We encourage guests to speak with the onboard staff at any point during their journey so we can help make their experience as comfortable as possible.
Thank you again for your comments, which we will share with the relevant teams.
Kind regards,
Caledonian Sleeper
pleasant but a bit noisy
we enjoyed the reception at the lounge, the smooth boarding, the kind and attentive service in the Club Car and the wonderfl views at breakfast. we found the train a bit noisy and shaky, so we could not sleep very well.
13 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re delighted to hear that you enjoyed your welcome in the lounge, the smooth boarding process, the attentive service in the Club Car, and the wonderful views during breakfast. It’s always a pleasure to know these aspects of the journey helped make your experience more enjoyable.
We’re sorry to hear, however, that noise and movement onboard affected your sleep. We understand how important a restful journey is, and we appreciate your comments, which will be shared with the relevant teams as we continue to review the onboard experience.
Thank you again for your feedback, and we hope to welcome you onboard again in the future.
Kind regards,
Caledonian Sleeper
Exciting
Wonderful
The sleeper is great - I loved it. The lounge carriage is good. The staff very helpful and facilities adequate. Not a lot of room in the cabins so tall, larger, not so mobile people might find it a bit of an issue. I would go again :-)
13 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re delighted to hear that you enjoyed your experience, particularly the lounge car, and that you found our staff helpful and the facilities to be adequate.
We appreciate your comments regarding cabin space. While our accommodation is designed to maximise comfort within the available footprint of the train, we understand that the layout may feel more restrictive for some guests, particularly those who are taller or less mobile. Your feedback is valuable and will be shared with the relevant teams as part of ongoing service review.
We’re very pleased to hear you would travel with us again, and we look forward to welcoming you back onboard in the future.
Kind regards,
Caledonian Sleeper
Fantastic experience
Everything about this experience was great. All the staff were fantastic and super helpful ( i had just had a hip replacement op so needed a lot of assistance). My dogs were welcomed and offered water. The food and drink I had was delicious. The cabin was spotless. Best of all, I didn't lose a day travelling from Inverness to London. I would book again in a heartbeat. Thanks to all
20 May 2026
Reply from Caledonian Sleeper
hank you for taking the time to share such lovely feedback following your journey with Caledonian Sleeper.
We’re delighted to hear that you had such a positive experience and that our team were able to provide the support you needed, especially following your recent hip replacement. It’s also wonderful to know that your dogs were made to feel welcome, and that you enjoyed the food and drink onboard, as well as the cleanliness and comfort of your cabin.
We’re especially pleased that the service helped you travel between Inverness and London without losing a day, which is exactly what we aim to deliver for our guests.
Your kind words will be shared with the team, and we very much look forward to welcoming you and your dogs onboard again in the future.
Kind regards,
Caledonian Sleeper
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. It is great to hear you felt our staff were helpful and friendly. Hopefully we can welcome you back onboard soon.
Kind regards
Caledonian Sleeper
Exactly as arvertised.
20 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. Hopefully we can welcome you back onboard soon.
Kind regards
Caledonian Sleeper
Boarded early
Boarded early, left on time. Clean comfortable and provided with relevant information clearly and early. Arrived on time.
13 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. I am happy we boarded early and your accommodation was clean and comfortable. Hopefully we can welcome you back onboard Caledonian Sleeper in the near future.
Kind regards
Caledonian Sleeper
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. We are delighted to hear you felt the staff were friendly and attentive we do pride ourselves with the standard of our customer service. We do hope we can welcome you back onboard in the near future.
Kind regards
Caledonian Sleeper
Sadly I missed the sleeper because of a…
Sadly I missed the sleeper because of a delay on my train from Southampton to London. So a very dissatisfying trip but not your fault.
13 May 2026
Reply from Caledonian Sleeper
We’re very sorry to hear that you missed your Caledonian Sleeper service due to delays with your connecting train from Southampton to London. We completely understand how disappointing and frustrating that must have been, especially when travel plans do not go as expected.
Although the delay was outside of our control, we do appreciate you taking the time to leave feedback and we’re sorry your journey experience was affected.
We hope to have the opportunity to welcome you onboard Caledonian Sleeper for a future journey under much better circumstances.
Kind regards,
Caledonian Sleeper
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. Hopefully we can welcome you back onboard Caledonian Sleeper in the near future.
Kind regards
Caledonian Sleeper
Fairly comfortable sleeping but poor food service
Comfortable, (if very small), bed. Nice quality bedding. Tiny bed space - very 'functional'. No staff available to answer queries when joining London-Fort William train at Crewe just before midnight. Confusing written information in 'room' and on website about ordering food from a Classic Room. We did not want to pre-order breakfast to eat in our classic 'room' as we felt there was such little space and facility to do so. We understood from the information we had read that we could instead purchase food in the Club Car later. This proved not to be the case and there was no food available to purchase there. This seemed extremely disappointing & poor service from Calaedonian Sleeper and we were very unhappy at having to go without any food at all until we could purchase something after leaving the train at Fort William after 10.am. We believe the information about refreshments from CS was very unhelpfully ambiguous. We will not rush to repeat the journey.
13 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re very sorry to hear that parts of your experience did not meet expectations, particularly regarding onboard information, food availability, and the support received when joining the service at Crewe. We understand how frustrating and disappointing it must have been to feel unclear about the catering options available and then find no alternative food service onboard.
We’re pleased to hear that you found the bedding comfortable and of good quality, though we’re sorry that the overall space in the cabin felt very limited for your needs.
For future journeys, we would like to highlight that each cabin is equipped with a call button which can be used at any time to contact our onboard team for assistance or queries. Our staff are always available to help clarify information or support guests during their journey, and we apologise if this was not made clear or readily apparent on this occasion.
Your comments regarding clarity of information and onboard service provision are appreciated and will be shared with the relevant teams for review.
Kind regards,
Caledonian Sleeper
Dont understand why this is called a 'SLEEPER' train.
Dont understand why this is called a "Sleeper" train as its impossible to get any sleep!! it is just way too noisy and the train does an awful lot of swaying and rocking about which, combined, seriously affects the ability to actually sleep.
Plus the so-called "Scottish Breakfast" was an absolute disgrace and would never in this world receive any culinary awards. It was served to my cabin in a cardboard box within a paper bag!!, and was almost inedible it was so poorly presented and cooked.
Trying to actually eat this appology for a breakfast sat on the edge of an extremely narrow bunk with nowhere to put things down and nowhere to even put the coffee was, quite frankly, one of my worst experiences of 'breakfast' ever.
Be advised, the Caledonian Sleeper looks a very inviting and modern train to travel on, but the reality is that you may well struggle get any sleep at all and forget the breakfast!
In hindsight, I might well have saved some money and just purchased a 'seat' and not a cabin as I may have managed to actually get 'some' sleep.
11 May 2026
Reply from Caledonian Sleeper
We’re very sorry to hear that your experience with Caledonian Sleeper did not provide the comfortable and restful journey you had expected. We understand how disappointing it must have been to struggle to sleep due to the movement and noise onboard, particularly when travelling in a cabin intended to provide a more relaxing overnight experience.
We also apologise for the breakfast service you received and for the presentation and quality of the meal not meeting expectations. We appreciate your comments regarding the practicality of dining within the cabin environment and understand your frustration with the overall experience.
Your feedback is important to us and will be shared with our onboard and catering teams for review, as this is not the standard of service we aim to provide.
Kind regards,
Caledonian Sleeper
High quality and thoughtful service, Worth it!!
I had the best trip. At first, I thought it was pricey, but seeing all the amenities, the quality of the beds and linen and the service. Then I think it is completely worth it
5 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re delighted to hear that you had such a great trip and that, after experiencing the onboard amenities, the quality of the beds and linen, and the service provided by our team, you felt the journey offered good value.
It’s always wonderful to know when guests fully enjoy the experience, and your kind comments will be shared with the team.
We hope to have the pleasure of welcoming you onboard again in the future.
Kind regards,
Caledonian Sleeper
Cosy comfortable berth with nice…
Cosy comfortable berth with nice bedding and a choice of breakfast in the morning, delivered to the door.
12 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper. We are delighted to hear you found the room and the bedding comfortable and enjoyed the room service with your breakfast. We do hope we can welcome you back on board the Caledonian Sleeper in the future.
Kind regards
Caledonian Sleeper
Unique way to travel
We stayed in a Caledonian double room. Very helpful and kind staff, the service was amazing. Had lovely food in the club bar and the shower in the room was pretty decent for one that’s on a train! Only a personal issue, but the sleep itself wasn’t great! Loud at times and very rocky but I have slept in more uncomfortable conditions and the bed itself was very cosy and if not on a moving train, I would have slept like a baby! Everything else was good. And the little supplies and treats in the room were a nice touch
8 May 2026
Reply from Caledonian Sleeper
Thank you for taking the time to share your feedback following your journey with Caledonian Sleeper.
We’re delighted to hear that you enjoyed your stay in a Caledonian Double room and that you found our staff helpful and kind, with service that met your expectations. It’s also great to know you enjoyed the food in the Club Car, found the onboard shower to be of good quality, and appreciated the little touches and amenities in your room.
We’re sorry to hear that your sleep was affected by noise and movement during the journey. While this can sometimes vary depending on the route and track conditions, we do understand how important a restful night is, and we appreciate your understanding that the bed itself was comfortable.
Thank you again for your balanced and thoughtful feedback. We hope to welcome you onboard again in the future.
Kind regards,
Caledonian Sleeper
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