Sleep Number Reviews 

I purchased the sleep number bed 2 years ago I tried to return it but went a month over the time I could return it so I just endured the bed with the issues. Now the bed no longer holds air on one side so I paid a190.00 fee for the man to come for literally 5 minutes to say it needs a new bladder. I called the customer service to ask how long will it take for them to fix it since I've literally been sleeping on the couch and the man told me I have to pay an additional 190.00. So I said no that's not right can I speak to a supervisor and he hung up on me. So I called back got on with a supervisor the 190.00 was not a thin g but had to pay over 200.00 dollars for parts since our warranty dropped by 40 percent in 2 years. This is absolutely ridiculous and I would never recommend this bed to anyone because at the end of the day it turns out it's just a 3000.00 dollar air mattress. And their warranty is a joke.

Love the bed and the customer service was incrdible.

I’ve had my Sleep Number bed for 3 1/2 years and I love it😍 I also bought the adjustable base and it has helped me a lot especially when I’m congested. I could elevate my head. It took me a little while to get adjusted and find my number in the beginning, but there’s so much with the app and Research and I just get very excited when I get the info early in the morning when I wake up to better my sleep pattern🙌🏼

I love this bed and I’ve never slept better!

Had a good sleep the first night, since I am a side sleeper it’s a little harder if you lift the front of the bed up so I only lifted the the back and was comfortable

Super easy to order and best customer service

I love my sleep number bed and recommend to all of my patients, family & friends.

From the moment I walked in, I felt like I was in good hands. The store manager listened, helped us learn, and guided us toward the best product. We are very happy with our purchase!

I am writing to formally escalate a deeply disappointing experience I had with Sleep Number, beginning with my in store visit on April 29th and continuing through multiple customer service interactions.
I entered your store with a clear and informed intent: to purchase the i8 mattress. This is not a casual purchase for me I have spent over a year and a half researching this specific model while undergoing cancer treatment, with the goal of finally investing in a bed that would support my recovery and comfort.
At the store, I explicitly communicated that the i8 was my desired purchase. The sales representative informed me that the i8 had been discontinued and was not available in store, but stated that it could still be ordered. More importantly, he repeatedly assured me that delivery would occur around May 13–14. This timeline was not a minor detail it was the deciding factor in my purchase. I communicated that I had alternative options available to me, including immediate delivery from a competitor, but chose Sleep Number based on these representations.
After trying multiple beds, I was steered into purchasing a lower-tier model due to the claim that the i8 was effectively off the table in store. Only after payment was collected did the representative disclose that the actual delivery timeline was mid-June nearly a 45-day delay from what was promised.
This is not a minor oversight. This is a material misrepresentation that directly influenced my purchasing decision.
When I attempted to resolve this issue through customer service the following day, the experience further deteriorated. The first representative I encountered was dismissive, argumentative, and unwilling to take ownership of the situation. I was forced to escalate internally just to receive minimal assistance. While the delivery date was slightly improved, it still failed to meet the original commitment that closed the sale.
To correct the situation myself, I ultimately proceeded with purchasing the i8 at an additional cost of $800 only to receive a marginal improvement in delivery timing. At no point did anyone take meaningful accountability or offer a solution proportional to the inconvenience, misinformation, and overall customer impact.
Let me be clear:

I was misled at the point of sale
My decision was made based on inaccurate and repeated delivery assurances
I experienced dismissive customer service
I incurred additional cost to secure the product I initially requested
I am still not receiving the delivery timeline originally promised

Given the circumstances, I believe more could have been done to make this right. Whether that was honoring the originally quoted delivery timeline, offering compensation, or providing a goodwill gesture (such as accessories), I expected a higher level of care especially after sharing my personal situation and the importance of this purchase.
Instead, I walked away feeling like the customer did not matter. After everything from cancer treatment to taking the time and energy to shop in person this experience left a lasting negative impression. Jeff was personable but...
There’s a concept called “Give Them the Pickle” it’s about going the extra mile for the customer because word of mouth and reviews matter. Right now, my experience does not reflect that philosophy.
All I wanted was the i8 bed, delivered by the date I was promised. I hope you take this feedback seriously and work toward better alignment between your sales process, communication, and customer care.

I am requesting immediate review and resolution at a corporate level. At a minimum, I expect:

Accountability for the misinformation provided during the sales process
A meaningful service recovery that reflects the time, cost, and experience impact
Clear communication on what steps will be taken to prevent this from happening to other customers

Horrible customer support. A ten thousand dollar bed, and I have to pay $300 when the pump dies. If this were a $2000 bed, I could understand. When we purchased the bed, the store really talked up the long warranty, but they don't tell you it's only for two years, then money starts coming out of your pocket. If an air chamber goes out, I might as well trash the bed and buy a regular mattress. I've recommended Sleep Number to so many family and friends, but no more. Now that I look, I see so many complaints online about your poor customer service. Now I'll be among them telling people not to trust your product. Great mattress as long as you don't need support. So disappointed.

I have had a sleep number bed since 2006. I absolutely love them

The salespeople made it easy for me to pick out our next Sleep Number bed. We had our first Sleep Number bed in 20 years. We still loved it and got a great night's sleep in it. We decided to get a new flex top bed after my husband's bad car accident. While he was still recovering in a rehab facility, I went to the Sleep Number store, and Randy was a big help in finding our next bed.

My initial experience in my store with salesperson Linda was great. She was patient and answered all of my questions. I've had my sleep number bed for about a year. I like the ability to change the firmness on the bed as needed giving me consistent good nights. I also love their sweepstakes. I've won some good quality blankets. I would recommend their products.

I have wanted a sleep number bed for years, when we needed a new mattress recently i went with sleep number, it is the best decision I have made, I sleep great!

The whole process of purchasing a mattress and base was great. The sales associate was respectful and mindful of the budget we had given him and made helpful suggestions. The delivery process was quick and easy, the delivery personnel were also very professional. Not only do we enjoy better sleep but we felt at ease through the entire process.

Great bed but feet warmers are not reliable. Have already went through 3

We have had a sleep number bed for 13 years. Due to aging and back issues we decided to get a flex base & new mattress. It has elevated the pain of sleeping flat. Highly recommend sleep number & all employees from salespeople to delivery crew to customer service!

I wouldn't buy this mattress. The experience with this mattress is horrible. We were told that we have 15 years warranty, after 15 years it is prorated, but nobody told you that after the first year it drops to 66% . If you need parts replacement, you have to pay 34%. Also, the parts you get are not new; they are refurbished.  If you have any issues with this bed, you have to troubleshoot yourself, if you want somebody to come out and troubleshoot it, it is $190. Do yourself a favor and but regular mattress and you won't have to deal with Sleepnumber.

Great product and awesome people providing great customer service.