Sleep Number Reviews 

My Sleep Number mattress fits me. I had miserable nights trying to conform my body to my old mattress. Now I sleep much better.

Sleep number Employees are extremely helpful and make your buying experience really enjoyable

The new sleep number bed has been amazing. My wife and I have both had the best couple weeks of sleep we’ve had in a long time.

I bought a Sleep Number mattress 20 years ago and loved it - until it began leaking. I wanted one just like my previous one, but that was obviously not possible. I ended up choosing a ComfortMode Lux Queen mattress, but I must admit that I was shocked to learn that it was not available with a single air chamber. I now must alter two chambers if I need to adjust the mattress, and there IS a middle point in the mattress that is not as comfortable. I am not thrilled with that. My salesperson was great though.

So I have a split king and one mattress is completely deflating never holds the air. The other side is fine. We know it’s some kind of leak with the interior “mattress” as we used troubleshooting but there’s been zero help since .

There is no better bed than a sleep number, you can change it from really soft to really firm in a matter of minutes, you can tilt your head up or raise your feet or both, and you can even vibrate if you wish, best night sleep you will ever get,
Ive had my since 2019
Amen

Purchased two beds at the same time 2 years ago. One for me and one for my father in law. During the purchase, the sleep number store set us up under one account and neglected to inform us at the time that by setting everything up under one account, we would never be able to separate the beds and still have use of all features.

My father in law is moving and wants to have his own account where we can't see his personal sleep info and he can't see ours. Yesterday, Sleep Number customer service told us that they could separate his account if I get his email address and new mailing address. Today, I called them with this info and now they are telling me that they cannot separate him from our account. He can use the app without logging into it but will no longer have access to several Sleep IQ features that were reasons we purchased the beds in the first place.

I blame the store for not informing us of a potential future issue and had they informed us of any potential issues, we would have insisted that they create separate accounts for him and I. I also blame Sleep Number customer service for first misleading me, and second for not agreeing to help given the situation and how we got here. Complete lack of help

Our rep was great…. Explained all the features and answered all of our questions

It is so comfortable and easy to to adjust the settings.

Purchasing a Sleep Number bed has been the biggest game changer in our sleep, quality of life and well-being. We highly recommend the i8.

I recently purchased this pillow and have been very pleased with it. It is soft, comfortable, and provides great support for my head and neck. Since using it, I have been sleeping more comfortably and waking up feeling well-rested. The pillow keeps its shape throughout the night and feels high quality. I would definitely recommend this pillow to anyone looking for a comfortable and supportive night’s sleep.

Easy to work with…. Fast shipping

I love my sleep number. However, I believe the company should stand behind their products better than they do when there's a problem. When I've had an issue all I get is them telling me I'm going to have to spend a lot more money to buy or add something new to my bed by one person then the other person tells me that I don't need to pay that amount of money and that I don't need to add certain things to the bed. It's very confusing and very frustrating especially with the amount of money I paid for this bed.

We are on our second Sleep Number bed. The first was a base model and was a good option. We upgraded to a split king for the second bed, given the different sleep preferences. It has proved a nice, if somewhat costly upgrade.

I paid $6,800 in 2024 for a Sleep Number setup, and it has turned out to be the worst investment I’ve ever made. We purchased two Twin XL mattresses because of the adjustable base, and from day one it has been nothing but problems.

Poor sleep quality:
I have never slept well on this bed. No matter how I adjust the settings, I wake up exhausted and uncomfortable.

Pain and discomfort:
My hips hurt so badly from the lack of proper support that I eventually had to buy a completely different bed from another company just so I could sleep through the night.

Air loss:
The mattress does not stay inflated. I go to bed at one firmness level and wake up sinking into the bed because the air has leaked out overnight.

Mechanical issues:
Between the inconsistent inflation, the constant need to readjust, and the unreliable components, it feels like I’m maintaining a machine instead of sleeping on a mattress.

Misleading sales tactics:
In the showroom, everything sounded perfect. We were told this was the “best” option, and the sales pitch made it seem like it would solve all our sleep issues. None of that turned out to be true once the bed was actually in our home.

After spending nearly seven thousand dollars, I’m now sleeping on a different mattress entirely because this one caused so much pain and frustration. I would strongly urge anyone considering a Sleep Number bed to think twice. It has been a huge, expensive disappointment.

So unfortunately I have nothing good to say about sleep number beds,the first one we bought we didn't have the movable bed frame and that one the edges of the bed were hard always felt like I was sleeping on a hill,but my husband said let's try one with movable frame,I gave in said ok,so here we are 3 yrs later with a bed that will not hook up to wifi and all sleep number offers to do is sell me a pump for 3 hundred dollars, these beds are not cheap,so here I try a sit with a hurt back because I can't lower or raise my bed and again the sides are hard and me and my husband end up like a taco because the bed rolls us together.I would never recommend a sleep number to anyone,and the customer service gave me nothing but a bill,so frustrated with this whole experience and to top it off I'm going to have to buy a whole new bed....Christy

The sales staff weren't pushy. Very informative and the bed is so awesome for my back problems

Great great

Shawna did a wonderful job on helping my husband and I find the coziest bed for us! Best customer service in Madison!
Thank you Shawna for helping us. The experience of just being there to try out all the different kinds of beds really helped us see which one be better for us. So thank you Shawna for taking your time with us and helping us find the bed we were needing. Thanks!