Sleepy People Reviews 368

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

On the 19th March 2022 I purchased a "Silentnight Smart Wi-Fi Plug - model A6". Today (17th March 2026) I received a message stating that this item has been recalled due to a risk of... See more

Company replied

Rated 5 out of 5 stars

Silent Night Airmax 1200 Dehumidifier. Arrived within a short time, extremely well packed and protected. Brilliant price, as at the time I couldn’t find anything lower. Thanks also for the freebie... See more

Rated 5 out of 5 stars

I bought two designs of the Silent Night Christmas Fleece Duvet sets (Nordic Winter Tree & Winter Wonderland), both arrived super quick, where great value and super warm and snuggly quality. Perfect f... See more

Rated 5 out of 5 stars

Having been extremely happy with a previous purchase, I knew that when it came to buying a mattress topper Sleepy People was the place to go and I wasn’t disappointed. The Silent night Natural W... See more

Company details

  1. Bedding Shop

Written by the company

Discover our edit of must-haves that we simply can’t sleep without, from your best-loved bedding brands. Everything you see has been handpicked by us so you can relax and unwind in a perfect sleep sanctuary. We know how busy life can be, so we have made it easy for you to shop and complete your calm oasis. Blissful rest and relaxation starts right here.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

368 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great improvement

I ordered a Silentnight deep mattress topper as my bed had started feeling too firm and uncomfortable. The item was fairly priced and arrived within a few days. The topper itself provides lots of comfort and I'm very happy with it. It is machine washable but I think it may be too bulky to fit into a domestic washing machine.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Yours and Mine dual control electric blanket

Really great item. Got the king size even though bed is a standard double so heat goes right to edges but blanket is the right size for bed. Dual control with 3 heat settings. Great to be able to put each side of blanket on separately. I like it cooler than hubby but lovely and cosy to get into warm bed on cold night. Very energy efficient.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Great products Great service.

Having been extremely happy with a previous purchase, I knew that when it came to buying a mattress topper Sleepy People was the place to go and I wasn’t disappointed.

The Silent night Natural Wool Mattress Topper is really warm and comfortable and has given my mattress a well needed boost. I’m sleeping so much more soundly and the back pain I was experiencing has reduced.

Great products. Great service.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Complete and utter waste of time

Bought a cooling blanket due to going through the menopause.
Despite claims on the website that it was would provide a cool and comfortable night sleep and is ideal for those who suffer with night sweats and hot flushes it does nothing of the sort.
It has a cooling effect for about 10 minutes at most.
Customer service terrible, unable to get a refund, they will accept the return but only to send it to the lab for testing and if they decide it is not faulty they send it back.
Wouldn’t trust to buy anything else from this company ever again, originally went to them as had previously trusted them.
Waste of time and money

7 August 2024
Unprompted review
Sleepy People logo

Reply from Sleepy People

Thank you for your review, sorry to hear you found the cooling blanket not as cooling as expected. The cooling blanket as 2 sides, and one side is cooling, the other is a normal blanket, please ensure you are using the correct side. It is also important to store the blanket in a cool place, to ensure the cooling section is not damaged in direct sunlit rooms. If you do find a section warming during use, due to the blankets size, we would recommend turning the blanket around to a non used cool section to maintain the effect.
I am afraid we do not accept used returns, unless they are faulty due to hygiene reason.
Kind regards
Sleepypeople :)

Rated 1 out of 5 stars

AIR PURIFIER

Upon receiving the Air Purifier I had ordered and examined it, I returned it as it was not what I expected.
OOPS.
They would not accept it as a return. Saying they did not accept returns unless it was unopened. UHHH!!! How do I check it if it is unopened?
I cited the Consumer regulations to them but it made no difference. Apparently, for hygiene reasons, IT IS AN ELECTRIC UNIT, I don't wear it.
So beware when dealing with returns for this company. I certainly will not be dealing with them again. My case is currently with Trading Standards Scotland

13 June 2024
Unprompted review
Sleepy People logo

Reply from Sleepy People

Good afternoon,

Thank you for your review. We are sorry to hear that.

We can see that it was advised that this product had been removed from the packaging and used, and used items are not accepted as returns.

Had the item been removed from the packaging and inspected only, the return would have been accepted for you.

Kind regards, Sleepy People

Rated 5 out of 5 stars

Good service and excellent price.

I ordered a mattress topper from this company a few weeks ago. The ordering was easy and the price as very good. Item delivered in excellent condition two days later. Very impressed indeed.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Duvets

I have bought silent night feather and down duvets from Sleepy people and found them excellent quality never flattens or go out of shape and have recently since replaced 3 more in my bedrooms.

The price and delivery has been excellent from sleepy people and will always go to them first if I need any bedding.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Can't think of anything negative to say about the pillows. Absolutely perfect balance of firmness and comfortability. Since purchase, I've always had a perfect night's sleep. Highly recommend

1 May 2024
Unprompted review

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