I like Slice but I think the integration with restaurants is lacking. I don’t think I’ve ever received a 100% accurate order. Either there’s a topping missing, or they don’t add extra sauce, or there’... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pizza was GREAT. The delivery was at least 25 minutes late. Customer support said they'd check ✔️ it out, but never got back to me.🙄 Food was cold obviously. SO.... WILL I USE SLICE AGAIN?... See more
I was worried I had forgotten to put my apartment # (I had) but Ellie quickly took care of everything by contacting the restaurant for me and giving them the info I gave them. I admittedly should’ve t... See more
Company replied
AJ's Pizza is the typical family owned shop. You know the people by name and can almost explain the menu as well as the workers. The food is high quality, consistent and made/packed/delivered with ca... See more
Company replied
Company details
Written by the company
Slice is the best way to order from and support local pizzerias - it's the only technology platform that partners with local pizzerias to make ordering authentic, handcrafted pizza easily accessible to people in over 2,000 cities nationwide. The Slice brand also empowers local pizzerias with the tech and data to compete with big chains while making delicious, authentic pizza easy to order.
Contact info
349 5th Avenue, 6th floor, 10016, New York, United States
- 8889749928
- support@slicelife.com
- slicelife.com
3.6
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Very good customer satisfaction but I…
Very good customer satisfaction but I was looking at the app and it never said the order was on its way It get saying we are working on your order
20 June 2026
Unprompted review
Reply from Slice
Hi there, thank you for your feedback. We're glad to hear you were satisfied with the overall experience. We're sorry, however, that the order status in the app did not appear to update as expected. We'd like to take a closer look into this, please reach out to us at feedback@slice.com with additional details about your order, so we can investigate further and better understand what happened.
The employees were really nice and…
The employees were really nice and helpful and the pizza was delicious. I HIGHLY recommend them
19 June 2026
Unprompted review
Reply from Slice
Hi there, thank you for the wonderful feedback! We're thrilled to hear that you had such a positive experience and enjoyed both the service and your meal. Supporting local pizza shops that provide great food and excellent hospitality is what we're all about.
Reply from Slice
Hi Brad. We're delighted to hear that you enjoyed the Italian food, especially the pizza. Thank you for your 5-star review, and we look forward to serving you again soon!
Chuck's Pizza in Beverly has authentic pizza taste!
Chuck's Pizza in Beverly has authentic, great tasting pizza. I will frequent this restaurant more often.
16 June 2026
Unprompted review
Reply from Slice
Hey Angela, thank you for the amazing review. We're delighted you enjoyed our authentic pizza and look forward to serving you again soon!
totally convenient and easy for me to…
totally convenient and easy for me to just order from my app. some of the add-ons are extra that should not be, but besides that, i love this app. after 10 $15+ orders, you get a free pizza.
17 June 2026
Unprompted review
Reply from Slice
Hey Jim, thanks for your review! We're glad you're enjoying the convenience of the app and our rewards program. We appreciate your feedback and for being a valued customer.
3 times now I've ordered food from…
3 times now I've ordered food from Arti's Italian restaurant in Pecos Texas and sit here waiting for my dinner and when I go to track it because it is taking too long I see Slice has cancelled my order. They send an email saying "YOUR ORDER
WAS CANCELED.
We canceled order 151902172 because it appears to be a duplicate of a recent order. If you meant to make this order, please let us know!
You won’t be charged, and the pending authorization will disappear from your account within two business days.
Please feel free to reach out to our support team with any questions or feedback.
Call: (888) 974-9928
Friendly, humans (not bots!) are standing by 24/7."
So I call and she tells me that my bank declined the charge and no they didn't. It clearly says pending slice and there is plenty of $ in there. She says yes it says pending so it was declined. I don't know where she banks but most all of the charges I get show pending for a bit. And why did you send me a duplicate order cancelation if it was a bank debit pending? I'm tired of you playing with my dinner. I'm going to review Arti's with this same review and suggest they use Door Dash instead like I am about to now. I guess they can thank slice for a bad review.
16 June 2026
Unprompted review
Reply from Slice
Hi there. We're very sorry to hear about your experience and understand how frustrating it must be to repeatedly place an order, wait for your food, and then discover that the order has been canceled. After reviewing the matter, our team was able to locate the order and has sent you an email with additional details. We sincerely apologize for the inconvenience, and we appreciate you taking the time to write this review!
They would not refund our money after…
They would not refund our money after their delivery driver had been late for over 45 mins. They would only give use 1/2 of a $50 dollar order an no food.
16 June 2026
Unprompted review
Reply from Slice
Hi Jonathan, we're very sorry to hear about your experience. After reviewing your order, we've gone ahead and issued a full refund. We've also reached out to you via email and added some Slice Credit as a gesture of goodwill. We appreciate your feedback and hope we'll have the opportunity to provide you with a better experience in the future.
If I could give you a zero
If I could give you a zero, I would definitely do so. I ordered food through your app and was charged an $11.00 fee. I questioned the restaurant asking why my card was charged $42.62 when my receipt showed my food cost $37.17. They explained that it was your fee for me using the app. I will not be making this mistake again.
14 June 2026
Unprompted review
Reply from Slice
Hey Susan! We are sorry you feel that way. The consumer fee is displayed at checkout and included in the email receipt you receive after placing the order. You are also able to review the order before placing it. We add the consumer fee to invest in technologies that help us build our app, and get your local food at your doorstep. We would like to emphasize that, unlike other ordering platforms, which may impose fees ranging from 8% to 10% of your total order value, we maintain a flat fee structure regardless of the size of your order. This ensures transparency and predictability in your ordering experience.
Ordered through website
Ordered through website, 2 separate orders for same day and pickup time. We had an event to take the pizzas too. Arrived to discover that the restaurant had not received 2nd pickup order. Both the restaurant and myself called to see what problem was. My order was correct on my app, they charged me and I had an order number. So now restaurant said it would take 10 minutes for another pizza to be ready, took 18. So now we are going to be really late? Besides that first pizza is just sitting there. I’m on phone for 30 minutes trying to talk to some regarding this situation. The restaurant is also on phone with them trying to figure out why they had not received order. Nothing was resolved, we were very late getting to our destination. The restaurant is going to be talking to slice about this and apparently the man from slice said he would be putting in a request to give me a call. That was on Saturday still no response.
13 June 2026
Unprompted review
Reply from Slice
Hey Sher, we're sorry to hear about the issues with your pickup orders and the delays that followed. We understand how frustrating it must have been to find that one of your orders had not been received. We'd like to look into this further and help resolve the issue. Please reach out to feedback@slicelife.com with your order information, and we'll take a closer look.
Reply from Slice
Hey Jennifer! Thank you so much for your kind words for our support team. We truly appreciate it!
Ordered dinner , cancelled en route to pick up, no explanation
Ordered dinner, confirmed but no estimated time to pick up, they said they were busy. I waited , and they were not answering their phone, so I drove to the business, on my way there, it was cancelled, no reason .Had to drive home and make a late dinner, ugh
13 June 2026
Unprompted review
Reply from Slice
Hey Judy! We are so sorry to hear about your experience. This is not the service that we strive to provide! We have revisited your case and decided to provide you with Slice Credit on top of the refund for the order. One of our representatives will follow up with you via email shortly.
Only issue I had was my fault
Only issue I had was my fault. You guys are great!!!!!
14 June 2026
Unprompted review
Reply from Slice
Hey Rhonda. Thank you for the 5-star review! We're glad to hear you had a great experience. We appreciate your support!
Great Pizza!!
Great Pizza!! Super large pizzas for family events, very friendly staff, easy to order online with email/text updates on progress
13 June 2026
Unprompted review
Reply from Slice
Thank you for the 5-star review! We're glad to hear you enjoyed the pizza and found the online ordering process easy and convenient. It's great to know the email and text updates helped keep you informed along the way. We appreciate your support and look forward to helping with your next order!
Quick response
13 June 2026
Unprompted review
Reply from Slice
Thank you for the great review! We appreciate your support.
I have used slice this week & last…
I have used slice this week & last week. The delivery service was excellent with very nice drivers!
12 June 2026
Unprompted review
Reply from Slice
Hey Jill. Thank you for the 5-star review! We truly appreciate your support and kind words.
Excellent Customer Service
I told the customer service rep. my issue, showed her a picture of the issue and she fixed it. There was no hard time given, no run around just action. So that's why my experience was that good.
11 June 2026
Unprompted review
Reply from Slice
Hi Michael,
We are so happy to hear you are pleased with our service. Slice strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer. It’s people like you who inspire us.
Thank you for using Slice.
Engine House Pizza in Sabina was really…
Engine House Pizza in Sabina was really yummy! They had great food & great service!
11 June 2026
Unprompted review
Reply from Slice
Hey Seabea, thank you for the wonderful review! We're thrilled to hear you enjoyed the food and received great service. We appreciate you taking the time to share your experience and hope to help make your next order just as enjoyable!
Gave 2 stars because I was able to get…
Gave 2 stars because I was able to get my pizza from another location here in okc. First the lady went to another location then she calls me and says she don't know how to get to me then says she will leave my pizza where she is at then. I give her directions and she says I don't speak English well. So in the end she tells me I need to give better directions and that she was going to leave the pizza where she was and go. I was able to get her location and get my pizzas after 20min of arguing.
8 June 2026
Unprompted review
Reply from Slice
We’re sorry to hear about your experience. That definitely doesn’t sound right, and we’d like to take a closer look into what happened. Please send your account details to feedback@slice.com so we can investigate and follow up with you.
The customer service was out of this…
The customer service was out of this world! Amazing help from them. My order was made perfectly and it was easy to place it. Delivery was fast and smooth.
8 June 2026
Unprompted review
Reply from Slice
Thank you for the wonderful 5-star review, Williamq! We're thrilled to hear that our customer service team was able to provide such a great experience. We're also glad your order was easy to place, arrived quickly, and was made just as expected. We truly appreciate your support and look forward to helping with your next order!
Slice provided the assistance I needed…
Slice provided the assistance I needed in changing my address of delivery. However the establishment I ordered from did not deliver my order for over two hours....
6 June 2026
Unprompted review
Reply from Slice
We're sorry to hear about your experience. While we're glad our team was able to assist with the address change, a two-hour delivery wait is certainly frustrating. Please send your order details to feedback@slice.com so we can take a closer look at what happened and work on making things right for you.
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