Modern Furniture Online Reviews 

77
•
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would give this company no stars at all… but I had to to do this review! Please do not buy from this company! Wrong item sent, damaged and only form of communication is WhatsApp! Still waiting a mon... See more

Rated 1 out of 5 stars

Please DO NOT buy from this company. Extremely late delivery. Continuous lies from staff. Offered £30 partial refund to apologise for inconvenience. No refund given. All communication via email only.... See more

Rated 5 out of 5 stars

Just want to say how in love I am with my wardrobe omg. I purchased via Wowcher and I am so impressed at how rapid it came after purchase (2 days), the communication (Nova) and the finished look. My o... See more

Rated 1 out of 5 stars

Shop here at your own risk • Not enough parts given to put wardrobes together • No instructions given on one of the wardrobes I ordered • Cheap, flaky material that falls apart when attemptin... See more


Contact info

1.9

Poor

TrustScore 2 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(77)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!

DO NOT USE THIS COMPANY!!! Shocking customer service impossible to deal with ordered wardrobe via Wowcher they sent wrong size which was £50 less still fighting to get this refunded 40 emails later and having to involve Wowcher! NOVA their sales person is impossible to deal with!! Do not give them your money!!!! Such a reputable platform as Wowcher should not use them. However Wowcher stepped in and are helping me resolve this issue even though it was not their fault!!!

23 December 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!!

Provided with 3 different delivery dates and still waiting for delivery almost a month later. It's either a scam or they deliver extremely poor customer service. Also purchased through @wowcher so beware as they obviously don't vet companies.

9 October 2023
Unprompted review
Rated 1 out of 5 stars

PLEASE DONT WASTE YOUR MONEY!!

PLEASE DONT WASTE YOUR MONEY!!! Very unprofessional people behind the business, wardrobes are poorly made, holes etc don’t align properly and the instructions are useless. Few panels arrived damaged. When I contacted them they get saying don’t worry don’t worry and then would disappear! Send they would send out replacement but month later I have nothing and disappeared again. Contacted Wowcher today and they raised a case against the company and to my surprise I receive a message to ask if i received my placement… so which I replied no! Because u haven’t send me it and only are communicating now as I have contacted Wowcher. They sent Wowcher an email saying that the wardrobe was sent fine and the customer as in me damaged the panels? I took pictures of the damage and you could clearly see it hadn’t been put together at the time. First time ever I am writing a bad review so imagine how much stress this has caused me that I don’t want anyone else ruining their sleep over. Do yourself a favour n do not purchase from them! So many bad reviews and Wowcher are till working together with them it’s shocking!

19 September 2023
Unprompted review
Rated 1 out of 5 stars

Worst experience I have had online.

Worst experience I have had online.

Just like the other negative reviews, late delivery and missing parts.

Offered a partial refund of £30 which was ridiculous compared to the amount I paid. This went on for far too long so I accepted the partial refund even though I don't think the amount was fair. 1 month later, continuous lies about this so-called refund. I still haven't received it.

What a joke of an experience, and a waste of time. Save yourself the hassle and go to someone else.

10 October 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from here they are theifs…

Do not buy from here they are theifs and a lot of the reviews are fake. I promise u bout from somewhere else they are a bad company. They take ur money and refuse to give u a refund or the product. Declines calls when u ask. It’s been almost 30 days I’ve had to chase my money back

21 August 2023
Unprompted review
Rated 1 out of 5 stars

The worst company I’ve ever ordered…

The worst company I’ve ever ordered from. My order took two weeks to arrive & they called on the morning of arrival to say that had damaged my sofa which was the last colour. They offered me alternatives however it’s not what I wanted.
The man was swearing down the phone when I asked where my order was. Disgusting company. If you know what’s good for you don’t order from them!!!

14 August 2023
Unprompted review
Rated 5 out of 5 stars

This Moder furniture online provides a…

This Moder furniture online provides a streamlined buying experience in just a few touches. It's an easy way to choose the ideal furniture piece because to its wide range, transparent product specifications, and simple navigation. It is a dependable and user-friendly tool for furnishing your area despite lacks certain advanced capabilities.🧡

19 July 2023
Unprompted review
Rated 5 out of 5 stars

I purchased a beautiful wardrobe from…

I purchased a beautiful wardrobe from this furniture store, and I couldn't be happier with my experience. The quality of the furniture is outstanding, and the attention to detail is remarkable. The selection of wardrobes was impressive, offering a wide range of styles to suit any taste. The staff was friendly, knowledgeable, and helped me find the perfect wardrobe to meet my needs. The delivery process was smooth and efficient, with the wardrobe arriving in perfect condition and on time. Overall, I highly recommend this furniture store for their exceptional products, excellent service, and expertise in providing top-notch wardrobes. Five stars all the way! I just want to expressed my gratitude on this team by reviewing!

10 April 2023
Unprompted review
Rated 1 out of 5 stars

I'm highly disappointed

I'm highly disappointed! my order (sofa) was delivered but incomplete component and for over a week i haven't got any feedback from them after several calls and messages about it. This is really absurd, would consider the return option. Yes quality but how can i enjoy an incomplete sofa in my living area.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

The website offers a stunning range of…

The website offers a stunning range of stylish furniture pieces, all of exceptional quality. The ordering process was smooth, and the customer service was top-notch. I highly recommend Modern Furniture Online for anyone seeking contemporary furniture that combines aesthetics with functionality.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Scam company!!! Avoid!!!

Do not buy from them they are a scam company. I order from amazon the order didn't come at all. Asked for a refund they are refusing do do it as they say is been delivered. Asked from amazon my mobile number and called me to close the case and after they will do me the refund. They called me with mobile numbers not with land line. I told them to communicate with me through Amazon they didn't. They have changed their name online so no one can write the truth about them. Avoid them.

29 May 2023
Unprompted review
Rated 1 out of 5 stars

Told to “go and F” My Mother

Ordered a wardrobe, delivery date pushed back 3 times. I called their WatsApp number to complain, a guy used a made up name and said my complaint would be registered. He then called me back and told to: “F off, go and f your mother”
Simply appalling.

17 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look