After review supplier refunded short dated product and shipping cost. Very appreciated it. Needed to send emails to different email address then it shown on website. Received product on the 15... See more
Company replied
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See what reviewers are saying
Past 6 months I have been ordering from Slim and Smart. Every month. Great customer service, fast delivery. Very wide range of healthy products. Especially low carb. Highly recommend them. I wo... See more
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I would always get back to buy from here,products are good and packed well during transportation. I would really appreciate it if for the products that don’t have english translation, they would stick... See more
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Due to other companies delivering the the same items to us for years and our constant chasing and getting refunds etc, Slim & Smart did deliver without delay or grief. Thank you Will use again.
Company replied
Company details
Written by the company
We, at Slim and Smart aim to provide all our customers high quality ingredients for special diets. We help you with healthy food so you can keep your diet and eat everything which you missed before. You don’t have to forget about cooking and baking while on a diet. Our low-carb, gluten-free, keto, sugarfree and paleo diet-friendly ingredients open the door even for a lovely brownie – sometimes.
Contact info
156/c High Road, Beeston, NG9 2LN, Nottingham, United Kingdom
- slimandsmart3@gmail.com
- slimandsmart.co.uk
These were the only vegan gastric…
These were the only vegan gastric resistant peppermint oil capsules that I could find on the Web. Order arrived promptly. Thank you.
2 April 2025
Sold expired products
24 January 2025
Reply from Slim and Smart Ltd.
Subject: Apologies and Request for Details
We are truly sorry to hear that you were not satisfied with one of our products. Quality is our top priority, and we take great care to ensure that all our offerings—whether they are frozen goods, low-carb and gluten-free items, or our vitamins—meet the highest standards.
Could you please let us know which product you found to be of bad quality? Your feedback is invaluable, and we would like to understand your concerns better so we can address them promptly.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
Best regards, Slim and Smart team
Perfect products and excellent…
Perfect products and excellent communication and costumer servis.
14 August 2024
Damage package
I have ordered orzo and the package was damaged. I sent them 2 emails and they didn't come back to me. I do not have an orzo or money. Very bad experience.
3 June 2024
Reply from Slim and Smart Ltd.
Hi Jana,
I'm very sorry to hear about your experience with your recent order. We take customer satisfaction very seriously and want to resolve this issue for you as quickly as possible.
We responded to your initial email requesting more information about the damaged package, but we did not receive a reply. Could you please provide your order number and resend the details to info@slimandsmart.co.uk or slimandsmart@gmail.com? We are eager to resolve this matter promptly.
Thank you for your patience, and we apologize for any inconvenience caused.
12 Jun 2024, 12:21
"Subject: Re: Request for Information on Damaged Items
Hi Jana,
Thank you for reaching out. To proceed with resending the package, could you please confirm how many boxes were damaged—was it one or two?
Looking forward to your reply so we can address this as soon as possible.
Best regards,"
I received the box with a label were…
I received the box with a label were they put the expire date..The expire date should be on the box not written at the computer and after put in on the box ..How I know this is safe to use ???
19 February 2024
Reply from Slim and Smart Ltd.
Hello Georgiana
The expiration date for this vitamin is indicated on the box rather than on the individual products. This is because the package includes multiple items, not just a single unit.
But Unfortunately, the specific vitamin variant you ordered, priced at 24.89, was out of stock. Consequently, without prior consultation, we opted to send you the Plus Vitamin instead, which is a higher-priced item at 46.99.
For future reference, we kindly suggest reaching out to us directly through private communication first. To proceed with the return, please place the items in an envelope for collection, and we will arrange for their pickup and process for tomorrow your refund upon receipt.
Sorry for any inconvenience .
Reply from Slim and Smart Ltd.
Delighted by your positive feedback! Thanks for sharing on Trustpilot. We're glad our service and products impressed you. Looking forward to your next visit. Your support is greatly appreciated! 👌
Very quick and effecient
3 January 2024
I recommend this shop happily for everyone.
I got problem on the order by my mistake. They were really helpful and kind, everything has been sorted out superfast.
My order arrived on time, in safe packaging.
I'm satisfied with their service.
15 December 2023
Reply from Slim and Smart Ltd.
We're so glad to hear that your issue was resolved quickly and efficiently, thanks to our team's dedication. It's wonderful to know your order arrived safely and on time. Your satisfaction with our service means the world to us. Thank you for choosing us and sharing your positive experience
Quick delivery product great
4 December 2023
Reply from Slim and Smart Ltd.
Thank you for your review! We're delighted to hear about the quick delivery and that you're pleased with the product. Your feedback is greatly appreciated!
Great product
Great product, good prices, fast prompt delivery. Many thanks deffo will use it again
29 November 2023
Reply from Slim and Smart Ltd.
Thank you so much for your kind words! We're thrilled to hear you were satisfied with the product quality, pricing, and our fast delivery service. Your support means a lot to us, and we're looking forward to serving you again in the future. Many thanks for choosing us!
Reply from Slim and Smart Ltd.
Thank you for your wonderful review! We're thrilled to hear you're happy with both our company and the product, as well as the fast shipping. We appreciate your support and look forward to serving you again soon!
Good and reliable company
Good and reliable company, but postage cost is a bit expensive.
6 November 2023
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