Slipintosoft Reviews 1,754

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often highlighting the luxurious feel of materials like cashmere and silk, and appreciate the accurate sizing and beautiful designs. Many found the ordering process easy and were pleased with the timely delivery and careful packaging of their items. However, some customers experienced issues with product fit and discrepancies between the item received and its online description, particularly regarding color and softness. There were also concerns about the delivery service, with some orders arriving very slowly or being split into multiple, delayed shipments. A notable number of people expressed dissatisfaction with the return policy, finding the process difficult, costly, or confusing, and some reported problems with receiving refunds or legitimate return labels.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. While some customers praise the soft... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good quality of products, with... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise fast shipping, timely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy, with good... See more

Return policy

People report negative experiences with the return policy. Many customers found the return process difficult,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had ordered a couple of other cashmere wraps that looked a cobalt blue only to be disappointed. The Slipinto soft wrap is a beautiful cobalt blue, exactly what I was looking for! I took off one star... See more

Rated 4 out of 5 stars

The product and pricing is very good. My wife loves her cashmere ear warming beanie hat! I have not rated as five star for following reasons: 1) This was a Chrsitmas Stocking filler - they sent... See more

Rated 4 out of 5 stars

Bought PJs for my wife, she chose the size. Unfortunately had to return for the smaller size so be carefully on ordering correctly. Only 4 stars as I had to pay shipping and duty to return to the US... See more

Rated 4 out of 5 stars

The dress was beautiful, but did not fit well. I requested a return twice, but never did get a response. Be aware it may be difficult to return items.


Company details

  1. Clothing Shop
  2. Bedding Shop
  3. Bedroom furniture shop
  4. Hair product shop
  5. Homewares Shop
  6. Silk Shop

Written by the company

Slipintosoft offers stunning, soft, and sustainable fashions crafted from the world’s finest silk. From sleepwear to bedding, Slipintosoft offers exquisitely designed silk products designed to keep you cool, comfortable, and beautiful.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My "add on" to my order was the best

Ordered a cashmere beanie because I needed a red hat for an event. Added a pair of cashmere socks to get free shipping. I probably won't wear the red hat very often, but I LOVE the socks. Did not know I needed them. Great quality and comfort.

13 February 2026
Rated 1 out of 5 stars

Ordered something only to find out they…

Ordered something only to find out they didn’t have it, after waiting for days. Left empty handed.

14 February 2026
Slipintosoft logo

Reply from Slipintosoft

Really sorry about this. Your order color is out of stock. We have already issued a full refund to you for this.

Rated 1 out of 5 stars

Refused to give me address to send a…

Refused to give me address to send a return, kept offering me discounts, accepted offer and then had to follow up for it to be processed. Finally got it but it was less than the amount that was agreed upon. Horrible process. Bad products.

6 March 2026
Unprompted review
Slipintosoft logo

Reply from Slipintosoft

Could you please tell me your order number? We can check it and are happy to help you.

Rated 5 out of 5 stars

missing top sheet

I ordered a king-size silk sheet set and pillow cases.
the top sheet did not arrive. it has been paid for but so far i have not received it.

please respond.

9 February 2026
Rated 3 out of 5 stars

The garment I ordered doesn't fit,/ Item returned for exchange - they never sent item new

The garment I ordered doesn't fit. The company has been completely non-respobsive about an exchange after numerous attempts to contact them.
As far as I am concerned, its a scam. You better like what you order, even if it doesn't fit, because you will never hear from them again.

UPDATE:
They replied to this review but provided no additional way to contact them. And my wife (who ordered the item for me) sent them an email but never heard back. We will contact again. An offer to help, with no contact info is not any help, at all.
UPDATE: 3/25/26
After Email correspondence w order number, at my expense item was packaged in original condition & packaging for exchange. No contact from company and NO exchange item ever sent. I am now out the $150 for item plus return postage.
DO NOT BUY FROM THIS COMPANY. Non responsive. And the original item shipped from Oregon or Washington, not overseas.

UPDATE: April 1, 2026. FINALLY RECEIVED CORRECT SIZE.
After returning the size which did not fit I received the next size which did fit. The style and quality of the garment is good and I'm pleased. I rate the garment as a 4-5 and have upgraded my review accordingly to a 3.
The communication and order processing of the company I rate a 1 or less. My wife, who ordered the item received exactly 1 email weeks after attempting to exchange the item. She was told: send the original item back (at our cost) and when they received it, they would send the exchange.
No other confirmation of receipt, shipping notification, or any other verification/notification. And the only email is at "info.(organization. com)". In the era of Amazon, this is way below customer's expectations.

5 February 2026
Unprompted review
Slipintosoft logo

Reply from Slipintosoft

Could you tell me your order number? We can't see your order number, but we're glad to help you.

update:
Please reply with your order number, so we can contact you. Also, let us know which email address you used to contact us, to avoid sending responses to the wrong address.

Rated 5 out of 5 stars

I was shipped the wrong size scarf

I was shipped the wrong size scarf, and when I reported it you responded immediately to my message and sent me the correct sized item right away. And you didn't even make me go through the hassle of returning the incorrect item, which I really appreciated.

24 January 2026
Rated 1 out of 5 stars

Dress was lovely, return process awful!

Dress was lovely, but didn’t fit. The return process is very frustrating. They tried to discourage the return by twice to offering me a discount to keep the item. They provide NO return label and a bot responds to your return request. I still haven’t received the refund.

24 January 2026
Slipintosoft logo

Reply from Slipintosoft

We have already processed your refund. Please check. If you have more questions, please contact our site customer service.

Rated 5 out of 5 stars

Stylish

I really love my cashmere dress with shawl collar.I plan to re purchase, and I recommend

23 January 2026

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