slotspalace.com Reviews 82

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Me and My Gf gave both tried this webiste and it is horrible the Customer service reps are honestly useless you ask them any question they say ill go adk the relevant team please stay online then your... See more

Rated 3 out of 5 stars

Don’t join bc of the promos, I only joined for the deposit bonus that’s posted all over their site, after using the code and not getting the bonus I go to live chat and they say this “our admins can n... See more

Company replied

Rated 2 out of 5 stars

Slow payouts and barely any bonuses. Streamers show winnings and withdrawals of thousands yet its capped for normal people at 800. Usually takes over a week to clear. A lot better options

Company replied

Rated 5 out of 5 stars

Easy deposit, fluid navigation, great customer service. This casino is very reassuring and very supportive with the best withdrawal process I have ever experienced. Can’t fault this site at all I can... See more

Company replied


Contact info

3.5

Average

TrustScore 3.5 out of 5

82 reviews

5-star
4-star
3-star
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1-star

Replied to 63% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Me and My Gf gave both tried this…

Me and My Gf gave both tried this webiste and it is horrible the Customer service reps are honestly useless you ask them any question they say ill go adk the relevant team please stay online then your sitting there for 10-11 mins. Then the casino is horrible the games are just set ro rinse and repeat and the verifocation process as like all of these Abroad casinos is horrible

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Spamming fake offers

They lure with outrageous offers that are completely fake, just make you deposit. Service is horrible, not responding to messages and bad service overall.

15 November 2025
Unprompted review
slotspalace.com logo

Reply from slotspalace.com

Dear Hendrik, We’re sorry to hear about your experience. Please contact us at support@slotspalace.com.com so we can assist you further. Best regards, The SlotsPalace Team

Rated 1 out of 5 stars

Not a good place to play when you try…

Not a good place to play when you try to withdraw your money they have every excuse in the world not to pay you I’ve been waiting 12 days for a $800 pay there misleading I would highly recommend not playing on this site 20th of October I made my withdrawal and it’s the 1 November still nothing definitely DONT PLAY ON THIS SITE you can’t even talk to someone in charge

20 October 2025
Unprompted review
slotspalace.com logo

Reply from slotspalace.com

Dear Peta,
We’re sorry to hear about your experience. We truly want to help resolve any issues you may be facing. Please reach out to our support team at support@slotspalace.com, and they will do their best to assist you.
Best regards,
The SlotsPalace Team

Rated 2 out of 5 stars

Slow payouts and barely any bonuses.

Slow payouts and barely any bonuses. Streamers show winnings and withdrawals of thousands yet its capped for normal people at 800.

Usually takes over a week to clear.

A lot better options

5 September 2024
Unprompted review
slotspalace.com logo

Reply from slotspalace.com

Dear Customer,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

The slotspalace.com Team

Rated 5 out of 5 stars

My new favourite casino

Easy deposit, fluid navigation, great customer service. This casino is very reassuring and very supportive with the best withdrawal process I have ever experienced. Can’t fault this site at all
I can’t wait to play on there again.

7 June 2025
Unprompted review
slotspalace.com logo

Reply from slotspalace.com

Dear Karlee,
Thank you very much for the review you have provided and for taking your time. Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
The Slotspalace.com Team

Rated 1 out of 5 stars

Worst and wining in this game is…

Worst and wining in this game is absolutely zero. Very hard to withdraw money too.

24 May 2025
Unprompted review
slotspalace.com logo

Reply from slotspalace.com

Dear Customer,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

The slotspalace.com Team

Rated 1 out of 5 stars

Guys don't play there,u can win but u…

Guys don't play there,u can win but u can't get winning out

14 February 2025
Unprompted review
slotspalace.com logo

Reply from slotspalace.com

Dear Artis,

With the email address provided we did not locate an account with Slotspalace did you perhaps use another email during registration? We are hoping to look into your case for you.

Best wishes
Slotspalace.com

Rated 1 out of 5 stars

They boast about fast payout on…

The worst online casino in Ontario, after 10 days I still have not received the funds I withdrew, then don't respond to emails and live chat just gives excuses. Had to file a formal complaint with AGCO. These con artists will take your money but if you are lucky enough to win they don't pay. Stay away from this site they will rip you off and give you BS excuses. They have no respect for their players and they have the worst customer service reps around. AVOID THIS SITE

16 January 2025
Unprompted review
slotspalace.com logo

Reply from slotspalace.com

Dear Dan,

We did request further information from you to be able to locate your account and check on this however as we did not receive that we can not proceed.

If you do need further help you can reach us in live chat or email.

Best regards,
Slotspalace.com

Rated 1 out of 5 stars

Update ... Still waiting…

Since my last review, I have received 2 withdrawal statement emails, then 7 working days later, respectively, I receive an email stating payment method is not accepted. Seems strange considering I have successfully used this payment method previously. I am now of the opinion this casino does not and will not honour their T&C's :(.... I have been waiting for my winnings to be deposited to my account since 27July. I received a withdrawal statement from them on 07August. To-date have not received my winnings. I've emailed, chatted, still no monies. My bank suggested I ask for a copy of the payment confirmation. Since doing this Slots palace have stopped replying to my emails. Come on slots palace honour your T's and C's.

27 July 2024
Unprompted review
Rated 1 out of 5 stars

I have $4900.00 winnings that I tried…

I have $4900.00 winnings that I tried to cash out for and as of 7-2-2024..I had to pay $58.00 to be able to cash out..my cash outs are still in review. When I contacted the customer service department by email was told I had to upgrade to get the money

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, couldn't even withdrawal my winnings as withdrawal window would not load.. stay away from this money grabbing site. So all the casino streamers who play on this casino basically promote scam casino Website that doesn't let you withdraw your winnings

1 July 2024
Unprompted review
Rated 1 out of 5 stars

I have been waiting on my withdrawal…

I have been waiting on my withdrawal for 5 months now. I’ve emailed and chatted with them and still nothing. They told me I would get my funds faster if I paid $50 more dollars . I paid a total of $100 dollars and nothing. I have two withdrawals pending one is for $2000 and the other one is for $10000 . I’m going to report this casino. I play online all the time and never ran in to such bull crap. It’s a scam and this casino will be shut down and I won’t stop till it is. DO NOT WASTE YOUR TIME OR MONEY!!!!! They are scammers…..

7 June 2024
Unprompted review
Rated 1 out of 5 stars

Scam site

I can confirm that all the other reviews are accurate this site is a scamming site as you can never withdraw your winnings i waited more than a week to withdraw still nothing.. stay away from this online casino they will steal your money.
I dont know how this site still not reported in aams.. but I guess soon it will get closed.

7 June 2024
Unprompted review
Rated 1 out of 5 stars

I won a lot of money on the site about…

I won a lot of money on the site about 10,000 and it said it was supposed to pay out within 5 to 30 minutes then I asked them about it and they said 24 to 72 hours has been more than 72 now and my withdraws are still pending, and they won’t answer me back now

3 June 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

They are a scam casino. Fast to win but you never can withdraw from the winnings.

5 May 2024
Unprompted review
Rated 1 out of 5 stars

1 star is the least i could review

1 star is the least i could review.
It should be less. I have won $300 off their casino after depositing $150.
I have $450 STUCK with them because they keep canceling my withdraws!! THEY ARE A SCAM. THEY WILL NOT PAY OUT. DO NOT GAMBLE WITH THEM

4 February 2024
Unprompted review

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