slumbar.co.uk Reviews 

435
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The pillow I ordered was too firm, and since they advertise a 60 night trial and hassle free returns i thought returning the product would be easy and simple. However, I have emailed them 3 times sin... See more

Company replied

Rated 5 out of 5 stars

Good buying experience, easy to place my order and kept upto date with shipping and delivery. Product (memory foam pillow) has been a game changer, finally waking up on a morning without the stiff nec... See more

Rated 5 out of 5 stars

Speedy delivery after order. The knee pillow is amazing; it fits perfectly and stays in place well. After a few nights I have noticed less hip discomfort upon waking, and a quicker transition from fra... See more

Rated 5 out of 5 stars

I’ve been using the knee pad for a couple of months now and I’ve just realised I’ve been getting a much better continuous nights sleep, waking up far far less times,I don’t know if it’s coincidence or... See more

Company details

  1. Online marketplace
  2. also in
  3. Bedding Shop
  4. Fitness and nutrition

Written by the company

It so hard to make the wood from the Trees when it comes to finding products that will make a genuine difference to the quality of your life. As Back Pain sufferers ourselves we’ve tried pretty much every contraption on the market. You can rest assured that we only put the Slumbar brand on products that have truly made a difference to our lives and others.


Contact info

4.2

Great

TrustScore 4 out of 5

435 reviews

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Replied to 50% of negative reviews

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4.2

All reviews

(435)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best buy ever

Got this pillow at the end of September last year....I can honestly say it is my best purchase ever. It did not take long to get used to it and my hip pain has gone...its amazing!!!

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Worked well

Worked well. Took bit of getting used to but would seem it has helped my back still a way to go though so will keep using it. More comfortable mo

29 December 2024
Rated 5 out of 5 stars

Purchased as a gift

Purchased as a gift, so can't comment on the item as such, but the buying experience has been 5 star. Great communication, helpful information and a much appreciated personal touch with the contact.

18 December 2024
Rated 5 out of 5 stars

Knee pillow

Happy with my new knee pillow. It does seem to be helping with my sleep, keeping my arthritic hip & knee under control during the night.
Happy with the price & quality of the product. Quick delivery.

29 November 2024
Rated 5 out of 5 stars

Prompt delivery

This knee support has been bought as a gift so can't comment on its use, but it was delivered promptly and looks to be a good quality item. Pleased that there is an option to buy a spare cover.

7 December 2024
Rated 1 out of 5 stars

Watch this company,they don't knock or ring doorbells with delivery.

I was at home,the lights were on,nobody knocked at the door.It was dark and raining outside,the parcel was left on the doorstep to be rained on.The parcel is a pillow and could have been damaged quite easily or worse still STOLEN!! No stars for this company.

5 December 2024
slumbar.co.uk logo

Reply from slumbar.co.uk

Hi Shelia,

Thank you for your review and im very sorry you had a poor experience with the courier. Like most businesses we have to out source our deliveries to third party couriers, Normally they are very good, but we will pass this feedback onto them.

All the best

Rated 5 out of 5 stars

Overall great experience

Overall great experience. On this occasion the delivery had not arrived, but the team got straight on it and sent a replacement out within a matter of days after my email. The product is as described and great value for money.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor

Placed an order and received no order confirmation email. Had to chase to confirm order had been received/processed - still wasn't provided with an official order confirmation when they advised order had been received.
Then had issues with the courier attempting delivery to my place of work 3 times whilst it was closed. Courier confirmed delivery had been successful (whilst my work was closed and inaccessible). Contacted Slumbar about this and just had to repeat myself regarding work opening hours, ease of access to the building, etc. So lost a couple of days repeating myself about that.
Order should have been received on 8th November, it's now 19th and Slumbar said they had sent a replacement out on 13th November. Still no sight of this, supposedly will be delivered today; 19th November but I'm not holding my breath.
Was bought as a birthday present and I'm getting too close to the birthday now that I'm having to arrange other gifts - whilst still being out of pocket for this order.
Definitely won't order from here again, experience hasn't been great which is a shame. Courier definitely hasn't helped but the seller didn't even bother to share tracking details of the replacement that has supposedly being sent out - which I did ask for because I was worried it wasn't going to show up. Poor from seller and courier.

11 November 2024
Unprompted review
slumbar.co.uk logo

Reply from slumbar.co.uk

Thank you for your review, unfortunately im not sure what else we could have done under the circumstances. The courier attempted to deliver to the address provided on three different occasions, once you contacted us to say the parcel had not arrived we sent out a replacement that day with no additional costs. I will now also refund you for the full amount of the order

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