Not sure what the problem is but when I use them I hear a pounding sound in my right ear. Like the pounding of my heart? Similar to what I hear when I am very exhausted on a hike :) I have not used... See more
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Review summary
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What people talk about most
Based on these reviews
.they don't fix my ears for a sealed fit. I see no noise restriction in my ears. I FOLLOED INSTRUCTION BY TWISTING THE ONCE IN THE EAR. NOTHING CHANGED. What a ripoff.
Company replied
I highly recommend Slumberite.....their customer service is second to none! As for the earplugs they helped block out my husbands snoring a little but not as much as I was expecting ! Maybe in time... See more
Company replied
This company looks like a scam. I have been charged twice for the eye mask I purchased online. I have tried several times to email them, but I get a bounce back everytime. I also looked up their... See more
Company replied
Company details
- #249 of 255 best companies in Health and beauty shop
Written by the company
We specialise in premium sleep solutions designed to help you fall asleep faster, stay asleep longer, and wake up feeling refreshed.
Contact info
United Kingdom
- support@slumberite.com
- slumberite.com
3.1
Average
40 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slumberite Ear Buds and Eye Mask Review
The ear buds were well made with silicone foam and fits to your ear canal when you sleep effectively blocking out any noise while you sleep.
The sleep eye mask is comfortable and it doesn’t compress your eyes while you sleep. It provides complete darkness.
9 March 2026
Reply from Slumberite
Hi there, thank you for your review! We’re glad to hear the Slumberite Ear Buds fit well and effectively block noise, and that the sleep eye mask is comfortable while providing complete darkness. We really appreciate your feedback!
Reply from Slumberite
Hi there, thank you for your feedback! We’re glad to hear everything is working fine. We really appreciate your support! 😊
I still haven't received my order.
2 March 2026
Reply from Slumberite
Hi there, we’re really sorry to hear this and understand how frustrating it is not to receive your order.
Please share your order number with us, and we’ll check the status right away and work on getting this resolved for you as quickly as possible.
Sleep buds
I must be one of the few people who have had no change in sleep since using these ear plugs. I have tried every size and way to put them in but nothing changes for me. And I do have pain in my ear
21 February 2026
Unprompted review
Reply from Slumberite
Hi, thank you for your honest feedback. We’re really sorry to hear that our ear plugs didn’t improve your sleep and caused you discomfort — that’s definitely not the experience we want for our customers.
Ear plugs can affect everyone differently, and it sounds like the fit wasn’t right for you despite trying all sizes. We’d love to make this right. Please contact us so we can discuss a replacement, an alternative solution, or a refund.
We appreciate you sharing this, as it helps us improve our products and ensure comfort for all users.
I have not received my order after 3…
I have not received my order after 3 months of waiting.
I can only say that this is a scam.
Do not buy from this website.
5 February 2026
Unprompted review
Reply from Slumberite
Hi, thank you for leaving your feedback. We’re very sorry to hear about your experience — this is not the standard we strive for. Please know that we are not a scam, and we take order delays very seriously.
We would like to resolve this for you immediately. Could you please contact us with your order number so we can investigate and either provide a replacement or a full refund?
Your patience is greatly appreciated, and we want to make this right.
The mask caused sinus pressure
The mask caused sinus pressure. When I asked for a refund they refused and would only give me 80% of my money back. That was a month ago. Still no refund.
DON ‘T BUY ANYTHING FROM THIS COMPANY
19 December 2025
Unprompted review
Reply from Slumberite
Hi, we’re truly sorry to read about your experience, and we completely understand how upsetting and frustrating this situation must be.
Please accept our sincere apologies for the discomfort the mask caused and for the delay in processing your refund. This is not the level of service we aim to provide, and we genuinely regret the inconvenience and stress this has caused.
Regarding the refund, this should not have taken this long. If you could kindly share your order number with us, we will personally escalate this case and ensure your refund is processed as a priority. We want to resolve this for you as quickly and fairly as possible.
Thank you for bringing this to our attention — your feedback is extremely important in helping us improve both our products and customer service.
Quality of Product
The item arrived faster than I thought. The quality was amazing. The only thing I think I would improve is making it a bit more comfortable for people with long lashes so it fits better and doesn’t initiate the lashes. Other than that it is a great product.
13 December 2025
Reply from Slumberite
Hi, thank you so much for taking the time to share your feedback — we really appreciate it!
We’re delighted to hear that your item arrived faster than expected and that you’re happy with the quality. Your suggestion about improving comfort for people with long lashes is extremely helpful, and we’ll be sure to pass this feedback along to our product team for future improvements.
Thank you again for your honest review and for choosing us. We truly value your support and hope to serve you again soon! 😊
terrible delivery schedule
terrible delivery schedule - item still not here after 3 weeks - terrible bot-style customer service w no contacts to the individual carriers so I might get in touch myself. fully disappointing - will never buy form this company again. oh - also pandering emails from customer service - fake apologies make the experience even more distasteful
13 December 2025
Reply from Slumberite
Hi, we’re truly sorry for the frustration and disappointment you’ve experienced — and we appreciate you being honest about your experience.
We completely understand how upsetting it is to wait this long for an order, especially when communication hasn’t met your expectations. That’s not the experience we aim to provide, and we sincerely apologize for the delays, the inconvenience, and the way our responses came across. Your feedback about our communication is taken seriously, and we’ll be using it to improve how we support our customers.
If you’re willing, please share your order number with us so we can personally investigate your shipment, contact the courier, and work toward a proper resolution — whether that’s an urgent update, replacement, or refund. We genuinely want to make this right.
Again, we’re very sorry for the experience you’ve had, and thank you for bringing this to our attention.
Ordered 2 weeks ago yet to receive… at…
Ordered 2 weeks ago yet to receive… at the moment wouldn’t recommend!
15 December 2025
Unprompted review
Reply from Slumberite
Hi, we’re really sorry to hear about the delay and understand how frustrating this must be.
Please accept our sincere apologies for the inconvenience caused. International shipping and customs processing can sometimes take longer than expected, but we absolutely understand that waiting without updates is not a good experience.
If you could kindly share your order number with us, we’ll be more than happy to check the status of your shipment right away and provide you with an update. Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.
Good results
I received the earplugs 3 weeks ago and I am pleased them. It has taken a little while to get accustom to having them in. They do a great job dampening the sound of my upstairs neighbors' footsteps.
1 December 2025
Unprompted review
Reply from Slumberite
Hi, thank you so much for taking the time to leave us such a thoughtful Trustpilot review!
We’re delighted to hear that you’re pleased with your earplugs and that they’re effectively dampening the sound of your upstairs neighbors’ footsteps. It’s completely normal for it to take a little time to get used to wearing them, so we’re glad you stuck with it and are now enjoying the benefits.
If you ever need any assistance or have questions about our products, we’re always here to help. Thanks again for your support and trust! 😊
it took nearly 2 weeks to arrive
it took nearly 2 weeks to arrive. they don't tell you that they ship from overseas. the ear plugs are cheep and hurt your ears. DON'T BOTHER! cheaper and easier to put tissue paper in your ears.
4 December 2025
Unprompted review
Reply from Slumberite
Hi Jason, We’re sorry to hear that the ear plugs didn’t meet your expectations. We aim to provide clear information about shipping times and product details to help our customers make informed choices.
If you have any concerns or questions about your order, our customer service team is available to assist you. We appreciate your feedback.
Game changer
Game changer! Since getting these I have slept so much better. Also, my partner snores and these have really helped. Was dubious they would be any good, but pleased they proved me wrong and are well worth buying.
10 November 2025
Reply from Slumberite
Hi Suzanne, Thank you so much for your feedback! We’re thrilled to hear that the product has made a positive difference for your sleep and even helped with your partner’s snoring.
We really appreciate you taking the time to share your experience and are glad it’s proving to be worth buying!
Refunded soon got sorted
I wasn't happy with my purchase but it was was soon sorted out and my money refunded. Thank you
21 October 2025
Reply from Slumberite
Hi Belinda, Thank you for your feedback. We’re glad we could resolve the issue promptly and provide a refund.
We appreciate you taking the time to share your experience.
It's actually the real deal
It's actually the real deal. It's a total black out and stays on for long enough to be really useful. Plus I have sinus problems but how it sits around my nose is very light and comfortable. No pressure. Only bought this one cos my kid stole mine .....
20 October 2025
Reply from Slumberite
Hi there, Thank you so much for your feedback! We’re thrilled to hear that the eye mask is comfortable, provides full blackout, and works well for your sinus needs. Sounds like it’s popular in your household too — hopefully your kid enjoys it as much as you do!
We really appreciate you taking the time to share your experience.
This company looks like a scam
This company looks like a scam. I have been charged twice for the eye mask I purchased online. I have tried several times to email them, but I get a bounce back everytime. I also looked up their phone number (which is on their website, under 'contact'), and this too is a scam number. I come from Australia, and didn't realise that I was purchasing an item from a foreign website, it all looks legitimate, but it's not. Buyer beware! I will now have to contact my bank to block this company from charging anything further! Not happy at all!
Edit to above review: I finally received a reply from the company after I made the review above. Product did arrive shortly after and it was as described. Happy with the outcome, however I think a lack of communication was definately what attributed to the bad review in the first place.
4 November 2025
Unprompted review
Reply from Slumberite
Hi there, We’re very sorry to hear about your experience and the concerns regarding your order. Please rest assured that we are a legitimate company, and we take issues like duplicate charges very seriously.
It appears there may have been a technical issue with your emails reaching us, and we sincerely apologize for the inconvenience. We would like to resolve this as quickly as possible — please contact us directly at [insert correct email or phone number], and we will ensure any duplicate charges are promptly investigated and corrected.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Hear more that I was expecting
Not sure what the problem is but when I use them I hear a pounding sound in my right ear. Like the pounding of my heart? Similar to what I hear when I am very exhausted on a hike :)
I have not used them again
15 September 2025
Unprompted review
Reply from Slumberite
Hi Liliana,
Thank you for letting us know about your experience. We’re sorry to hear that you encountered this issue — your comfort and safety are very important to us. We recommend discontinuing use and reaching out to our customer service team, who will be happy to assist you further and help resolve this for you.
From time to time.
From time to time I have been a restless sleeper. Your 3D mask seems to have calmed me down some as evidenced by the array or disarry of the bed covers. I am a widower & live alone.
24 September 2025
Unprompted review
Reply from Slumberite
Hi Roger, Thank you so much for sharing your experience with us. We’re truly glad to hear that our 3D mask has brought you more comfort and restful nights. Sleep is such an important part of wellbeing, and knowing it’s helping you settle more peacefully means a lot to us.
We appreciate you taking the time to leave this thoughtful feedback, and we wish you many more calm and restful nights ahead.
Poor and cheap product
Very cheap and does not in any way warrant £20 price tag. Delivery was 2 weeks which in this day and age is V poor. I tried to return as I was advised (whilst waiting for them to arrive) by an ear nurse that these are a bad product as they stimulate ear wax buildup I went through the return process only to be told I could only return through DPD and the cost would be $14 wow feel like I’ve been conned
18 September 2025
Unprompted review
Reply from Slumberite
Hi Nathan, thank you for leaving us a review, this is definitely not the customer experience we strive for and are dedicated to putting this right. We'll investigate why delivery took so long, as this is definitely not typical, our UK delivery time is 4-8 days from dispatch. Regarding the return process, yes, we agree, the returns process currently in place is not fit for purpose, and we are in the process of completely overhauling it to make it better for both our customers, and our internal processes. Please email our customer service team on support@slumberite.com and they will be able to guide you through our updated process which will not cost you anything.
Really they don't block the noise
Really they don't block the noise. I can't measure if 26 dB are so low but I've had to replace them for anothers to sleep.
21 August 2025
Reply from Slumberite
Hi there, thanks for your honest feedback, we’re sorry to hear the earplugs didn’t meet your expectations.
Our earplugs are independently tested to block up to 33 dB of ambient noise, which can significantly reduce everyday disturbances like snoring, city traffic, or household sounds but we understand this may not be enough for everyone, especially in louder environments.
We’d love to learn more about your experience and help make things right. Please reach out to our support team at support@slumberite.com and we’ll be happy to assist you with a replacement, upgrade, or refund.
Thanks again for giving us a try, your feedback helps us improve.
Loud snorer …
Unfortunately my partner is a very loud snorer and the product made very little difference. I have yet to find one that does.
14 August 2025
Reply from Slumberite
Hi Dawn, thank you for your feedback, we completely understand how frustrating loud snoring can be when you’re trying to get a good night’s rest.
Our earplugs are designed to reduce ambient noise by up to 33 dB, which works well for most everyday disturbances but unfortunately, extremely loud snoring can sometimes exceed that range. You’re absolutely right: finding the perfect solution for that can be a real challenge, and we’re sorry our product didn’t deliver the peace and quiet you hoped for.
Wishing you deeper sleep soon,
The Slumberite Team
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