I bought a Hay Sowden toaster from Smallable a while ago (just over 3 years ago) and while I understand I cannot seek to have any refund as it is well outside the time period, I am writing to registe... See more
Company replied
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Quick turnaround all the way to Florida. I thought the vitamins were very fresh. The only thing I didn't like was paying additional fees for the customs charges. I know this is out of the company'... See more
fast delivery, very cute little video camera, I tried it out! Giving it to my grandson for his birthday at the end of the month. I have high expectations and know everything is quality i gave him the... See more
The listing photo did not match the item received. I reached out about a return with no response back. Edited review to add that smallable quickly reached out very apologetically and offered a retu... See more
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Company details
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Much more than an e-commerce fashion and design website or a simple product catalogue, Smallable seeks to offer you a whole world around the family with a hand-picked selection of brands. Brands you won’t find anywhere else, exclusives, permanent new arrivals and capsule collections with the crème de la crème of women's fashion, home interiors and designer children's clothes, or with the most prominent designers.
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4.2
Great
26K reviews
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Reply from SMALLABLE
Hello Mai,
We are truly sorry that your glass arrived broken and that you hadn’t received a reply from us. On March 25th, we had sent a message offering to either resend the glass or issue a refund.
We will contact you again immediately by email to make sure this is resolved quickly and in the way that works best for you.
Thank you for your patience, and please accept our sincere apologies for the inconvenience caused.
Best regards.
Smallable customer service
Great products speedy delivery
25 March 2026
Fun store with unique items
Quality products, great selection, unique and special pieces. Timely shipping. Positive shopping experiences; items are accurately photographed and represented.
13 March 2026
Good products for children
The products are exactly as described and I got a tote bad as a gift
25 March 2026
The customer service in Smallable is wonderful
The customer service in Smallable is always helpful. I love that you guys provides prompt responses. Thank you.
21 March 2026
Smooth and happy purchase!
12 March 2026
My order was returned and I never…
My order was returned and I never received the refund.
24 March 2026
Reply from SMALLABLE
Hello Marie,
We are really sorry for any problem encountered with the delivery of your order that has been returned to us. We can confirm that your returned order was received on the 26th and confirmed by email, and that your refund has been processed today.
It may take up to 7 days for the amount to appear on your account, which is in line with our usual processing times. We really appreciate your patience and understanding, and hope that it will solve the problem smoothly.
Thank you again for your trust, and we look forward to serving you better in the future.
Best regards.
Smallable customer service
Excellent product and excellent customer service.
The company is very good at communicating. Their stuff is quality. I’ve ordered and returned with them multiple times before and the process is streamlined. They have quality products and first class customer service.
12 March 2026
I love everything from Smallable
I love everything from Smallable! My favorite place to shop for the kids. They have the best brands and selection.
24 March 2026
Shipping to Canada in less than a week
Shipping to Canada in less than a week. Lovely selection and products. Very pleased.
12 March 2026
All perfect
24 March 2026
Delivery service is expensive and is…
Delivery service is expensive and is not on time. I had to call and chase for something i paid for. The bag I bought is nice, but the zipper is low quality for a product of that price. Attention to detail is lacking.
Changing to 5 stars as the shop reached out and did its best to make amends for the delivery experience. I appreciateetheir efforts and it shows they are committed to providing the best experience.
23 March 2026
Reply from SMALLABLE
Hello Leyli,
Thank you for your feedback.
We are sincerely sorry for your experience regarding the delivery. DHL is usually a reliable carrier, but we fully understand your frustration with the delay and the steps you had to take.
Regarding the bag, we are working with the Milinane brand and have never had this type of feedback on the quality of the zipper so far. We are therefore sorry to hear about this problem, which does not reflect the expected level of quality.
Do not hesitate to contact our customer service so that we can study your situation in more detail and offer you a suitable solution.
Best regards,
Smallable customer service
No info on fees after purchase
No info on fees after purchase. I had to pay $87 additional in duties
11 March 2026
Reply from SMALLABLE
Hello Sharon,
We are sorry for the frustration this caused. The duties and fees are actually indicated during the choice of delivery method, but we understand that this information may not always be clear enough.
Please know that we are actively working to improve the visibility of these details on our website to make it easier for our customers to see all costs upfront.
Thank you for your feedback, and we appreciate your understanding.
Best regards,
Smallable customer service
Ordered an item worth AED 340 and a…
Ordered an item worth AED 340 and a free canvas bag, which they offered for FREE.
While shipping it, they invoiced the free bag worth of AED 13,400, which meant to pay in customs taxes AED 1,300 🤣
That is only to get their item back and never got a refund! Avoid!!! And make sure that you untick the free shit!
1 March 2026
Unprompted review
Reply from SMALLABLE
Hello Roxana,
We are sorry for the confusion encountered with your order. We indeed encountered a technical issue that resulted in the incorrect display of the value of your free canvas bag during shipping.
This issue has been fully resolved since, and we have indeed returned the correct invoice to the carrier indicating the free value of the tote bag so that you are not impacted by additional customs taxes.
We also confirm having received your returned package and that the refund has been validated.
We understand that this situation may have been frustrating and apologize for the inconvenience caused. Rest assured that we are working to prevent this type of error from happening again.
Best regards.
Smallable customer service
I ordered a jelly cat this morning but…
I ordered a jelly cat this morning but within 30 minutes realised I could get it cheaper and quicker somewhere else. I tried to cancel the order before it was dispatched and have been informed I cannot do that. I will now have to fork out the return cost . It was literally 45 minutes after the order was placed.
27 March 2026
Unprompted review
Reply from SMALLABLE
Hello Tony,
We understand your frustration and are sorry for this situation. Unfortunately, once the order is validated, we cannot cancel it before shipping, even if the request occurs shortly after validation.
For returns, to date, the costs remain at the client’s expense for this type of situation. We understand that this may be restrictive and are working to improve our services to make these steps simpler in the future.
We thank you for your understanding and remain at your disposal if needed.
Best regards.
Smallable customer service
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