I wish I had read the other views first. My order was mistakenly sent to the billing address instead of the shipping address. Even though I PAID FOR PACKAGE PROTECTION, they refuse to send a replaceme... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble wit... See more
PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (o... See more
Placed an order Wednesday, March 21, 2018 @ Noon. It is Saturday, March 24, 2018 & order still has not arrived. Called Customer Service @ Smallflower & they stated shipping had been delayed due to we... See more
Company details
Contact info
4716 N. Lincoln Avenue, Chicago, IL 60625
- 800.252.0275
- customerservice@smallflower.com
- smallflower.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
I'm using your page for first time, now l know that I can do usually, I'm happy .... Thanks
Variety of Products!
Love the fact that the products that I buy are actually manufactured in Germany, best quality!
Small flower willow tea is great for my BHP. (Can't pee well.)
PRODUCT: "small flower willow tea" is great. I have used it since trying it in Germany in 1975, for urination problems caused by taking allergy meds. Now, I have Benign Hypertrophic Prostatitis (old men's peeing problems). This stuff is pleasant-tasting (I put it in my coffee.) and works like a charm.
DELIVERY: I used to go to Merz Apothecary to pick it up, but now I usually order it online. They have a good modern web site which tracks delivery very well. No problems. It arrived earlier than expected.
Keep it up, Merz!
Professional, courteous, and knowledgable, staff.
I recently placed an order with you via telephone. The representative was both courteous and very knowledgable about your products. I will be ordering again in the near future.
superlative service
My order was processed the same weekend day, and arrived 2 days earlier than I anticipated. Service could not have been better.
Product is great!
I wanted to try the German Nivea cream as I have been using La Mer. After almost a week of use, I can attest to its quality. My skin feels good. The purchase with Smallflower was easy, quick, and reasonably priced. I will be ordering from them again.
Great service and product
They are very customer oriented. They accidentally sent the wrong product for my order but quickly responded and sent the correct one.
Amateur Hour
The ineptly applied store sticker tore the perfume bottle label when I tried to remove it. Sloppy.

Reply from Smallflower
Lovely
I purchased 2 bottles of this lovely Santa Maria Novella Body Lotion (Vanilla). I am familiar with it from when I traveled to Florence, Italy. To purchase, it requires a phone call, but it is well worth it. The customer service is very cordial and accommodating and the lotion itself is lovely and delicate, leaving the skin silky smooth. I don't use anythings else.
Wonderful and unique, lots of hard to find products readily available.
The corner drugstore with multinational products. A truly remarkable inventory of superior quality merchandise mailed very quickly.
Smallflower Service
My order was filled and delivered to me very quickly.
Love this site
Now I don't have to fly to Europe to get all my favorite products and discover new ones.
Great customer service
I created an order with Smallflower for the first time ever last week. I sent my cart to them, and the transaction went through super fast. The next day they notified me that one of the items I ordered is not in stock and won't be for a while. They offered a refund, and shipped the rest of my order right away. I received the package sooner than expected, and the product I ordered is great. I would definitely order through Smallflower again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







