Smallwood Home Reviews 

Order was damaged upon arrival. The customer service team made sure everything was corrected and mailed with no problem.

Love my framed canvases!! They arrived quickly and the clarity was exceptional. I love the frame color as well. Will definitely order again! Great company!!

I ordered family pictures for my home, the quality is outstanding. The pictures are absolutely beautiful and better than I imagined. They also had a very quick turn around time. I am incredibly impressed and can’t wait to order more. I will be a repeat customer and recommend them every time I can. Thank you so much!!!

Great company , I have ordered multiple times with them especially after they found a way to provide refills so you don't have to keep purchasing frames every time . This makes me want to update often and they always have a special going .
I made an error in sizes on my last order , completely my fault and they provided a resolution so I could reorder for the sizes I need .
Make It Right department did great !!!

If you have not ordered pictures from this company you are missing out. My daughter in law introduced me to this company and I absolutely love what she have purchased from them. I told several family members about them and said you need to buy from here. You will not be sorry! Prices are great as well!

The frame is damaged in two places. The large print is creased. The other large framed photo is scratched. I ordered 4 24x36 framed photos. I won’t purchase again.

Absolutely impressed! I ordered 3- 44x22 prints. They arrived in 3 days and looked phenomenal! I will definitely be ordering again!

All my pictures came as styrofoam with a barcode border would not recommend have complained and have not heard a word back where as when I asked about my package they were quick to respond

Beautiful pieces with vibrant colors! One of our frames arrived damaged so we reached out to customer service and they sent replacements instantly, they made sure we were happy with our purchases. Great family owned company. Love the outcome of our new art!

Picture is absolutely beautiful! I lost my 2 dogs within a year and this picture is a beautiful remembrance of them. Love the quality. I will be ordering more pictures from you! Thank you!

Only pictures I have in my house are Smallwoods. Will continue to use them!! Their quality is amazing and I love that you can get refills now!

Had an issue with my last order (my fault) and they resolved it in an instant!

Thank you Smallwoods. You have a forever customer here!

Zero packing put in package so 2 of 3 frames were completely destroyed. Submitted an online ticket, no response. Called and they turned off the phones! Wow, what a luxury to be such a laid back company that when you get tired of hearing from mad, demanding customers, you just turn off your phones. How delightful! That is THE worst customer service decision I have ever heard of. I will never be ordering from this company again.

Fast shipping and excellent customer service! I had an issue with my print. The customer support team responded in a timely manner and resolved my issue quickly!

Wonderful product! It's well made and we're SO pleased with our purchase. Thank you for the kind customer service as well!

I bought a canvas of my wife and I at our wedding as a 10 year anniversary gift. As a customization I added the date to the bottom right. The delivered canvas had the date twice on the bottom even though I hadn't designed it that way. It was too late for the replacement and despite ruining my gift, smallwoods offered no partial refund or credit. 1. How is it possible to make that mistake in the first place? Poor QA.
2. A blanket policy that the only option is to fix with a reprint or full refund no matter what situation is terrible customer service.

I’ve been a loyal to customer to small woods for multiple years. I have always had a great experience with them till this time. Somehow two of the four frames that I ordered did not match and they were all supposed to be the exact same. I reached out to see if I could return the two frames that didn’t match so I could re-order them to match and they are only honoring a 50% store credit and I still have to pay for return shipping. It’s disappointing that I have spent so much with them over the past seven years and this is all they can do.

Beautiful prints, great communication and amazing customer service. Ordered several times before and plan to continue ordering in the future.

Kudos to Smallwoods Frames for their top-notch customer service! I bought a large print from them, but it came damaged with a crease through Keith's face. I contacted them, and they swiftly sent another print. Although the second print was also damaged, I felt encouraged to reach out again, knowing I'd paid for something I'd wanted for a long time. They were extremely accommodating, sending another print without hesitation, even when shipping damage was suspected. The third print was perfect! Thank you very much #smallwoods

If I could leave zero stars I would. We ordered canvas prints for a grad party. First set, 3 out of 15 were blurry. We paid $250 in overnight shipping and had them reprinted. The 2 order was worse quality. Customer service was horrible; they refunded our money and left us hanging on the canvases. Now we have kids without for their grad party. Do yourself a favor and look elsewhere.

I’m a repeat customer and will be back again and again! My print was damaged during shipping. No negligence on Smallwood’s part. I took pictures and emailed them, receiving a prompt response and very fair solution. Very professional, yet still personable. Thank you Smallwood!!