Small World Reviews 

I have never used this companies services but yet get spam text messages from them with no way to unsubscribe!

Is quick and efficient

Small World still took payment for transfers on June 10, 2024. However, today on June 14 they inform customers that they have ceased operations. They will "attempt a refund", but this is doubtful.
Apparently the company is in bankruptcy proceedings.

My wife sent money on Saturday that has not been paid. Small World do not answer. Please do not use them until these issues have been resolved. The website says that they are not trading and will contact senders, we will see if they do?

They seem to be bankruptcy, 1000euros send to peru and after one week I see on the webpage that they don't operate anymore and that I need to fill in a form to reclaim my money.

Not sure what is going on with Small World at the moment. It’s been more than 10 days I paid them £800 for 2 transactions but since then I didn’t hear anything from them and money didn’t reach the destination yet. I am wondering if they going bankrupt. I would be very cautious if I want to send anymore money with them. The worse thing is they are not informing the customer about what’s going on

I wish I could give a 0 star.
I’ve sent money to another country supposedly to arrive at the same day. It’s being 7 days and nothing! No proper explanation or my money back. I’ve sent other transactions before and never a problem until now. Here what I realised: There’s no customer service at all, they send the typical copy and past email or in the chat. It’s frustrating and costly because I needed the money to cover expenses and now I will need to pay interests. If you have a problem they leave you in the dark. I will need to take legal action to sort the issue. My MTN was informed in case someone is looking at the reviews.

It has been 7 days that the payment was done and the money has not arrived a destination.
The website does not fonction and the app neither. Please give us back our 50 EUR or reply and give some explanations.
By the way, the contact tlf number in France does not work neither. Have you closed the company and leave with the money. I do not understand, but i demande an explanation.

The worst money transfer platform. I send money few days ago still recipient didn’t get money.. customer service not picking up calls as well as not answering emails.
Very frustrating.😞

I've been trying to send money to Ghana for over a week. Money finally sent last Wednesday. Unfortunately it has not arrived at the selected bank in Kumasi. Nobody answers the phone or replies to emails or for the last two days to chat messages.
Does Smallworld still exist??

I have sent some money abroad and although it states my order is complete and the money has been sent on the 7 June, to date the beneficiary has not received the money!
I sent the money on the 3/6/24 and the order was complete by 7/6/24. Everyday since then the beneficiary has checked his account and the money is not there. Bunch of liars!
I have contacted Small world for the past few days via emails and online chat service but they all seem to not respond accordingly. I waited 45mins on the phone today to be answered by a customer rep called Assad who informed me that the money has been transferred but due to small world "Operations" being down from tuesday 11 or wednesday 12 June (he wasn't even sure himself) the money wont be in the beneficiary's account. I asked him where my money was and he could not tell me. I asked for a refund and cancellation and he states all transactions are frozen. I stated why are you still taking peoples money and he could not answer.
I am worried as I have quite a large some in the thousand and this rep could not answer me. I asked when this would be resolved and he didn't have any answers what so ever!
Small world have got a huge operational issue going on and they have not notified any customers and are still operating business as usual taking peoples money!
I will be getting in contact with FSA to see what I can do furthermore, although I have already asked for Assad's manager to contact me I wouldn't hold my breath.
This company is an absolute joke!
DON'T waste your money or time with this company!

I have sent without issues before but the recent transaction made 10 days ago did not reach the beneficiary. Smallworld customer service has been very difficult to get hold of, app crashing all the time, phone call not being answered for long times. Once answered they were meant to contact me in 24 hours but I did not hear back. Seems something bad has happened with their company or platform looking at other people's feedback here as well. I will not be using them any more and will request refund asap.

Not picking up calls as well as not answering emails.
Very frustrating.

my two transection hold and no feedback and it seems this compnay gone burst

* *DO NOT USE THIS COMPANY * Please!!!
I sent the money via SMALL WORLD on 07/06 for Brazil for payment ( with datelines) And up to now 13/06 the money did not arrived in the bank account in Brazil. Call Small World many, many times, given to me just excuses. On 12/06 I called them ( office time) and stay first call 20 minutes and second call 34minutes on line and NOBODY ATTEND THE TELEPHONE. I will be scale this situation, if not received my money back. I recorded all telephone calls that I did with Money Transfer ( included the ones that they not attend on 12/06) .

Small world is closed? I've been informed that they have a problem in their system. I wonder when I am going to receive the money I sent last Saturday July the 9th.

I did a transaction on 10/06 the receiver never got the money, try to contact customer services and they ignored all my messages, it sounds like they a scam...I will report them to the fraud department..

The worst money transfer platform. Firstly they are the least reliable of all the money transfer platforms. Their customer care is a joke too. Other money transfer platforms like lemfi or transfer go takes seconds to send your money to the receiver but this small world takes at least a week before your receiver’s money is remitted.

Every transaction, they used to ask to submit documents, even though submitted previously, personal a lot of informations about beneficiary, blood relation proof, and unnecessary many things etc. Meanwhile, they use our money for a long time. One of my transaction they used for more than 1 month. After requesting, making several times phone calls they return money. They don't realize the cost of time.

Please DO NOT use the website to send money, speak to an agent first, if you can, to confirm the firm is still solvent - I think they may have gone bust, online help is out of service, been on phone all morning but no response. Send some money abroad last week, the beneficiary yet to receive it.