Smart Drainage Ltd Reviews 

149
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the prompt and efficient service, frequently noting that sewage tanks are emptied quickly and appointments are handled right on time. People consistently mention that jobs are completed cleanly, ensuring that driveways and surrounding areas are left without any mess whatsoever. Consumers are equally enthusiastic about the staff, describing the various work crews as exceptionally polite, helpful, and professional throughout every visit. Reviewers also value the careful attention given to gardens and property features during complex drainage installations and inspections. Many individuals state they would readily recommend these reliable contractors to others needing similar assistance.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff members arrive promptly and carry out... See more

Staff

Users describe positive interactions with staff, frequently highlighting punctual arrivals and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smart Drainage both wrote a clear and helpful report on the drainage system of a house I was proposing to buy, helping me to avoid quite a headache. They also emptied the septic tank promptly and eff... See more

Rated 5 out of 5 stars

We were looking for a new company to empty our sewage treatment plant. An afternoon appointment was easily arranged over the phone and confirmed by e-mail. The tanker turned up on time as agree... See more

Rated 5 out of 5 stars

The various crews worked very hard in some extreme conditions dealing with a lot of rock which all had to be shifted by hand up some steep slopes. Always friendly and managed to put most of garden ba... See more

Rated 5 out of 5 stars

The whole service was just great. They were not long in attending. They turned up on time with nice clean lorry and equipment. The driver was so helpful and decent and polite. He soon got on with the... See more


Company details

  1. #5 of 20 best companies in Drainage Service
  2. #43 of 98 best companies in Plumber

Written by the company

We offer efficient and competitive drain blockage clearances We solve repeat blockage problems Drain cleaning and Maintenance. We also cover the whole East Devon and Exeter area. High Pressure Water Jetting Services. Commercial and Domestic Tank Emptying Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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4.9

All reviews

(149)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Smart Drainage Ltd logo

Reply from Smart Drainage Ltd

False Review !!!!!! Unfortunately our system sent the review invite to an incorrect email address. Rather than ignoring it, the unintended recipient has left an erroneous negative review. The reviewer is based in the Dominican Republic, we are based and operate in Devon, UK. Disappointingly, despite this being flagged with Trust Pilot; they have refused to remove it. Please do read our numerous positive; previous and subsequent reviews for a true and honest reflection of our company feedback.

Rated 5 out of 5 stars

Great speedy service!

Nigel fitted us in for the next day when we needed an urgent septic tank survey that was going to hold up our purchase of a property. Report received same day - thank you Nigel much appreciated! Very professional and polite would highly recommend and report was very easy and clear to read with clear quote for remedial works included

26 June 2023
Rated 5 out of 5 stars

Excellent Job

We had a new 'package treatment plant' (private sewage). They arrived when they said they would, did the work in the period advised, and left the site clean and tidy, in spite of the huge amount of disruption required during the works. The team (especially Pete & Darren) were polite, friendly, efficient and above all clearly very knowledgeable. Highly recommended.

14 June 2023
Rated 5 out of 5 stars

Great customer experience

I couldn’t recommend smart drainage any more, I contacted them on the Wednesday for a home buyer septic tank survey, they visited the property the next day and provided the full report tue following day. Nigel was really helpful from start to finish, great customer experience received

15 June 2023
Rated 5 out of 5 stars

Collapsed septic tank replacement

A small job turned into a big job, but the whole thing was clearly explained to us, along with options, and an awareness of what a disruption the works were to our lives for nearly 3 weeks. We experienced promptness of response, efficiency, clarity, and cheerful hard work. Finally, the various guys who came to work were always very hard-working, polite, friendly and chatty. Highly recommended.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service……

From start to finish this was a great company to work with.
They addressed the initial problem swiftly, (within the hour - very impressive.) They then returned to complete the job a few days later, no fuss, good advice and job done. I would recommend them without hesitation.

22 March 2023

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