Smart Cells Reviews 61

Process for Stem cell collection was very easy and smooth. The collection was well organised, even though we had an unplanned c-section couple of days ahead of the due date. We had to wait for 8 hours... See more

Amazing experience and seamless! On the day we didn’t need to worry about anything and they kept in touch on time and everything was very professional. Even following up after they were prompt with re... See more

This is our second experience with Smart Cells. Everything was organised brilliantly. We were provided with the information in advance, phlebotomist was on time and great. DHL picked up the collected... See more

Great experience with Smart Cells. Really easy service to use, their phlebotomist was amazing and super responsive (throughout my whole 30 hours labour!) she came on time for the birth and collected e... See more

The phlebotomist arrived 2.5h after I told her that my wife's cervix was dilated by 10cm and the result was that she couldn't collect the minimum 10ml of cord blood required for processing. 2.5h is... See more

The experience was overall good. The process was smooth and they answered all our questions. Phlebotomist was available and collected bloods on the day. The one thing we didn’t like was the pick up ex... See more

Easy and comfortable service. Danielle and Chloe were very helpful since the beginning of the process. Sunday -the phlebotomist was great too. We've had a little delay or misunderstanding when the Cou... See more

We did a bit of research and found Smart Cells to be well ranked in the UK top 3, if not the top provider. They do have sales on so do enquire if budget a barrier. We have used before so made sens... See more

We had a really positive experience. Everything went smoothly, and I felt we received all the support we needed. Ella, our phlebotomist, stayed in close touch with us throughout the process. The deliv... See more

Flawless service from start to finish. Very straightforward process, and done in a stress free manner. All staff members we engaged with were extremely knowledgable and friendly, and made us feel conf... See more

I would like to mention that it has been a very easy experience right from the beginning to the end. Chloe and Danielle were very kind and supportive with the entire discussion. They have provided all... See more

Everything went smoothly from the very beginning. The customer service team was always easy to reach and gave clear, detailed responses to all my questions. On the delivery day, we easily got in touch... See more

Good experience overall. The parcel arrived quickly once we ordered the collection kit. Very responsive and helpful when we had questions or concerns. After the birth, we received regular updates on... See more

I would fully recommend Smart Cells and would definitely use them again. Their customer service was excellent from start to finish, with a very supportive and helpful team throughout. The kit arrived... See more

Initially we thought collection would be a bit complicated than usual due to our location far away from the phlebotomist availability but smart cells arranged everything seamlessly. Chloe and Dan... See more

We couldn’t be happier with the service provided by Smart Cells. Our collection was a little more complicated than usual due to our location, but they arranged everything seamlessly. Chloe has been in... See more

This is our second time engaging with Smart Cells for our second child and I can’t fault it. Their customer service is fantastic - the kit arrived incredibly quickly, and the collection and processing... See more

Great customer service ! Everything went smoothly with all the necessary information and guidance received. The collection of sample was prompt; checks and results were very quick too.

Great service! Chloe was amazing at explaining the whole process! Phlebotomist was easy to reach and wonderful to work with! All in all, I’m very happy and pleased

This is my second time of using Smart Cells. I have been delighted with the experience, their professionalism and ease of use on the day of birth.

We had a great experience with the team at Smart Cells. From the beginning we received lot of information on the products offered and had a chance to discuss them with the sales rep. The experience wi... See more

Great experience overall. Chloe was extremely helpful in answering all my questions promptly and clearly before I signed up. Smart Cells were also the best option cost wise. Once signed up, they were... See more

It's my second time to use smart cells. My son and my daughter's cord blood stored with smart cells. The staffs are brilliant service, explain all the details for me very clearly. Amazing job! I wil... See more

Easy to set up. Nice people on the phone. Collection of sample took a while, need to call several times - bit stressful with a newborn to worry about this

Customer service was very helpful and reassured us that our cord blood samples would be stored safely as we had contamination with another stem cell bank with previous birth. Bit of confusion & worry... See more

Smooth and professional service and successful cell collection

Dawn was a very good communicator and arrived in plenty of time. She was very friendly & made us feel comfortable

I’d highly recommend smart cells they were incredibly efficient - I only registered to have the cord blood collected one day before our due date and they were able to still carry out the procedure

Can’t fault them at all. The process was very smooth & they updated us regularly on the progress. Would highly recommend & would use them again!

Really smooth experience from start to finish - the team made the process very clear and easy to understand. Thank you!

Very prompt with sending info and resources to complete the process. On hand for questions and seamless process overall!

The only slight inconvenience was to meet the driver to deliver the box after birth. Otherwise, the service was great.

Easy to sign up and deal with at hospital. A hassle free way to safeguarding my babies health for the future!

Really great experience, always responding to emails and messages and made me feel very at ease

Good level of technical information given in response to queries before booking. Kit arrived promptly (although DHL courier communication re delivery was poor) and process of allocating phlebotomist... See more

Smart Cells make the process straightforward and easy to follow. Communication was clear and timely. Would recommend.

The whole process was smooth and straightforward. Smart Cells have good customer service and communicated well throughout.

Our experience with the Smart Cells service was exceptional from start to finish. The team communicated promptly and clearly before the birth, ensuring we had the collection kit and detailed instr... See more

Easy to use this service and the phlebotomist coordinated so well with myself and the hospital even as timelines around delivery shifted quickly!

Great customer service and did what they promised. Very pleased with how it all went.

We were impressed by the timely and thorough communication given by the sales team upon initial enquiry who gave detailed and bespoke answers to some very specific questions that we had. We were also... See more

Excellent customer service, informative process. Very easy to organise, collection stress free. The whole process was easy - thank you!

Great service provided, Mei was such a lovely lady and made the whole process easy!

Excellent service and administration Sample collected within an hour and a seamless administrative process managed well by SmartCells team with excellent response times and communications. Can't comm... See more

Everything was handled smoothly with care during collection and transportation.

Everything went very smoothly. Very happy with the service.

Easy experience, smooth process, friendly and professional staffs.

Happy with their services

Mei our phlebotomist was fantastic and so patient.

We used Smart Cells for our baby girl's cord blood collection. The process was very easy and straightforward and we didn't need to worry about anything while we were at the hospital. Everything progre... See more