BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.
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Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the... See more
Company replied
Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various... See more
We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid question... See more
Company replied
Company details
Written by the company
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560) Follow Us: Facebook: https://www.facebook.com/SmartCruiser/ Twitter: https://twitter.com/smartcruiser Instagram: https://www.instagram.com/smartcruiser/ YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
Contact info
4800 N. Federal Highway, Suite D-200, 33431, Boca Raton, United States
- 1-800-444-1560
- admin@smartcruiser.com
- smartcruiser.com
3.3
Average
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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KUDOS TO BOB F.
We have been dealing with Bob F. , for several years. His service is by far the BEST of any travel agent to date. He is forthright with information and great suggestions. Our friends depend on us to get them included in all of our cruises due to Bob’s diligence in searching for the perfect vacation.
25 October 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. It's fantastic to hear how you value Bob's services. We appreciate your loyalty and thank you for referring SmartCruiser to your friends. We look forward to continuing planning your cruise vacations with the extra value we add. Bob will continue to take good care of you!
SmartCruiser again!
We are booking our cruises with SmartCruiser since years. There is no better way to do that. Best prices and excellent advice.
23 October 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so pleased you know we are the best option to plan your cruise vacation. We strive to provide you with knowledgeable service and great extra value. We appreciate your loyalty and look forward to continue working with you.
Courteous and professional staff.
Courteous and professional staff.
Always took care of my questions and concerns in a prompt and satisfactory manner. Would highly recommend.
21 October 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are happy to know you would recommend SmartCruiser. We do our best to ensure you have all you need for a great vacation with our service and extra value. We hope to help you plan many more cruise vacations.
My Go To Cruise Travel Agent
I happened upon SmartCruiser.com while looking for a major online cruise company. I have found their pricing and additional perks better that the competition. I was put in touch with Patti Hernandez with SmartCruiser and she has been the best. I have booked around 10 cruises with them and have been very pleased. I have never had an issue with them regarding promised perks that weren't delivered. They have even come to bat for me when a cruise line was giving me a hard time while on board. One phone call and the apologies flowed from the cruise reception desk. I have no hesitation in recommending them. Watch for their special offers.
21 October 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty in planning your cruise vacations with us. Patti is an excellent travel advisor and appreciates your business. We strive to provide you with great service and extra value on each of your reservations. We look forward to helping you plan many more cruise vacations
Always perfect service and great value.
21 October 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We take pride in providing great service and extra value to our clients. We are glad to know you have appreciated it. We look forward to continue working with you.
One off the Best .
21 October 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate that you like our services and value. We look forward to continue working with you and planning your cruise vacations
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you enjoy the services we offer. We are very appreciative of your 10 years of loyalty. We look forward to continue to work with you on planning your cruise vacations and providing you with excellent service and extra value.
We’ve been using Smartcruiser for many…
We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid questions. She gives us excellent service, it’s so nice to have an actual voice at the end of the phone.
21 October 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so happy you enjoy using our services and appreciate your loyalty. Patti is a wonderful travel advisor and is happy to assist you. We look forward to helping you plan many future cruises for years to come.
SmartCruiser is Great!
I worked with Jennifer on a 77 day cruise. She is an outstanding professional and I look forward to working with her again on my next cruise!
30 September 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. First, I'm jealous! A 77 day cruise and planning the next one, good for you! We are pleased you enjoyed working with Jennifer and found extra value with SmartCruiser.com We look for ward to helping you plan your next cruise vacation
We have a terrific person we work with
We have a terrific person we work with. Probably all are good as well
27 September 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad you enjoy working with your cruise consultant. And yes, we think we have a great team! We look forward to helping you plan many more cruise vacations
I've used Smartcruiser.com for the last…
I've used Smartcruiser.com for the last 4 years.
Never had any problems with them their agents are very helpful.
You also get the best prices and perks with them better then any other agency out there.
I would recommend them to anyone.
27 September 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty and glad you found us. We do our best to provide great service along with extra value for our clients. We look forward to continue working with you on your cruise vacations.
Thanks Sally for a great customer…
Thanks Sally for a great customer service
27 September 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Sally is fantastic and looks after her clients very well. We hope you'll continue to use her services and take advantage of our added values for our clients.
We have travelled on about 7-8 cruises…
We have travelled on about 7-8 cruises and have made the reservations through Smartcruiser for all if them. Our agent Robert Weber finds the best deals and the best staterooms for our whole group.
24 September 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad you have valued Robert's expertise. He's terrific at ensuring his clients needs are met and all requests fulfilled. SmartCruiser takes pride ensuring you have a great deal with added value to your reservation with discounts or onboard credit. Thank you for your loyalty. We look forward to helping you plan your next cruise vacation.
Always great deals and prompt reactions…
Always great deals and prompt reactions by the staff. A pleasure to deal with them.
Also very handy to be able to check availability online.
23 September 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your comments about our staff. Whether you choose to book online or have one of our readily available agents assist you, we want it to be a great experience. SmartCruiser ensures that every reservation has an added value. We look forward to helping you plan your next cruise vacation.
Very competent travel agents
Very competent travel agents, they go out of their way to assure you get the suites in your cruise, and at the best price possibly.
I would recommend this agents to anyone, very pleased to deal with them
23 September 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Our Smartcruiser agents do their best to provide great service. We strive to provide extra value in discounts or onboard credits. We appreciate your recommendation and look forward to working with you again on your next cruise vacation.
Robert does a great job
Robert does a great job. i will always use Smart Cruiser
5 September 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your many years of loyalty and the opportunity to help you plan your cruise vacations. Robert is an excellent travel advisor and at SmartCruiser we extend extra value to all our reservations. We look forward to helping you cruise for many years to come.
Our travel planner
Our travel planner, Kim Tuchek, was phenomenal!! She anticipated our needs and made brilliant suggestions that made our travel easy as well as memorable!!
24 August 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate you sharing this with us. Kim does a great job and is very knowledgeable. We strive to provide great service with extra value for our guests. We look forward to helping you plan your next cruise vacation
Everything was perfect like each time…
Everything was perfect like each time with Kim Tuchek ! Absolutely !
24 August 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We love this! We are so glad you enjoy working with Kim. We look forward to helping you again
Have used Smartcruiser about five or…
Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the different trips we have taken. Have recommended her to friends and family. Always goes the extra step to help us and if she doesn't have the answer she will find the answer. Just can't say enough good things about Kim.
Haven't dealt with anyone else at Smartcuiser so I'm sure they have other knowledgeable people working there.
22 August 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty. Kim is a wonderful travel advisor and we are happy to know you enjoy working with her. She provides great service and SmartCruiser does their best to enhance your reservations with extra value. We look forward to helping you on your next cruise vacation.
I found Smart Cruiser a few years ago…
I found Smart Cruiser a few years ago through a bidding process. They always won my booking, so I started using them directly. Helpful website, easy to navigate. The agent I have now (Jennifer) is quick to respond, helpful, courteous and has a sense of humor. Will recommend Smart Cruiser to friends and family.
20 August 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you enjoy working with Jennifer. She provides great service to her clients. Combined with SmartCruiser's added value with either discounts or onboard credit, you are sure to have a great experience planning your cruise. We look forward to helping you again.
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