Smart Heating EA Ltd Reviews 64

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the brilliant service received, highlighting the efficiency and professionalism of the staff. Many people appreciate the clear communication, the team's helpfulness, and their respectful approach, often noting how tidy they leave the work area. Reviewers frequently mention the excellent service, with many expressing satisfaction with the timely and reliable work, from boiler installations to annual services. The staff are described as knowledgeable, friendly, and efficient, ensuring a smooth experience from start to finish.

What people talk about most

Service

People report positive experiences with service, consistently praising the efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently praising their politeness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from these guys. Anthony and Vlad make a great team and replaced our boiler with the minimum of fuss and disruption and the maximum of care (which those who know me will realise is... See more

Company replied

Rated 5 out of 5 stars

I have nothing but praise for Smart Heating, especially Louise who installed our new boiler. It was a replacement for a very old boiler. Louise made a sight visit and recommended a suitable boiler for... See more

Company replied

Rated 5 out of 5 stars

Smart Heating EA was more expensive than some of the other quotes I had but they were the only ones willing to do other bits and pieces of plumbing that were relevant to having a new boiler. Anthony w... See more

Company replied

Rated 5 out of 5 stars

Second time that smart heating EA have carried out my boiler service. Different engineer this time but just as friendly and efficient. Called ahead to let me know he was in his way and was very polite... See more

Company replied


Company details

  1. Central Heating Service

Written by the company

Smart Heating is the best heating and plumbing service in Norwich and surrounding areas. We work with local communities and trades to provide all heating and plumbing services including annual boiler safety checks, repairs and maintenance to full gas heating installations, renovation projects and new build site work. For our plumbing side we take on any plumbing work from fitting and fixing taps to full bathroom refits. We provide excellent customer service based on good communication, quality workmanship and a reliable service to our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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Rated 5 out of 5 stars

Great service

Great service. Both setting up the appointment and delivery. Polite. On time. Great job. Really helpful. Good value for money. Will use in future.

13 April 2026
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you for using Smart Heating EA Ltd for your boiler service in Norwich and your lovely review. Please do think of us for your friends and family for any work they may need in the future. Look forward to working for you again, Smart Heating Team

Rated 5 out of 5 stars

Fantastic

Well priced. Turned up when they said they would. Well communicated. Efficient and did a fantastic job.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Heating upgrade

This was a modernisation of a domestic heating system involving the fitting of an electric boiler with associated plumbing and electrical infrastructure.
The EA team and their electrical subcontractor completed the work in a timely and competent manner with the system working ' out of the box'.
Politeness, communication and good humour further promoted a highly satisfactory experience. Recommended.

30 October 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you for your review. The team enjoyed working with you and we hope the system brings you many years of efficient heat in your home. All the best - Smart Heating EA Ltd

Rated 5 out of 5 stars

I have nothing but praise

I have nothing but praise for Smart Heating, especially Louise who installed our new boiler. It was a replacement for a very old boiler. Louise made a sight visit and recommended a suitable boiler for the size our house. Could not fault the service, Anthony also came round at the end and serviced our unvented cylinder. Not overly expensive and a great team that have given us hot water and a nice warm house.

15 October 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you very much for this great review. Louise and Anthony will be stoked to be named. Thank you for your custom and we look forward to working for you and your friends and family in the future. All the best - Smart Heating Team

Rated 5 out of 5 stars

Five-star service

This is the second time I have had my boiler serviced by the Smart Heating team. As before, a great service: the engineer (Louise) called ahead to let me know when she'd be arriving and was friendly, efficient and super-tidy in carrying out the work :-) Thank you!

9 October 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you so much for leaving us a review and your continued use of our services. We really appreciate your words. Have a great weekend - Smart Heating Team

Rated 5 out of 5 stars

Excellent service!

Excellent service!! From initial contact to the work being completed it’s been brilliant. Great communication and standard of work. Thank you ☺️

10 September 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Hello, Thank you for using our services and taking the time to leave a review. We very much liked working for you and looking forward to servicing your heating and plumbing needs in the future. All the best - Smart Heating Team

Rated 5 out of 5 stars

Very friendly and efficient

Very friendly and efficient. Keep everything tidy. Can't fault the service (and price).
Highly recommend.

5 September 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Hello Paul, Thank you for your custom and appreciate your time to leave us a review so customers know what experience they will receive when they use our heating and plumbing services in Norfolk at Smart Heating EA Ltd. We look forward to working for you again in the future. Don't forget our customer referral scheme means both yourself and any new customer you refer will benefit. All the best - Smart Heating Team

Rated 5 out of 5 stars

Really excellent experience.

Really excellent experience - quick to arrange someone to come out to us, the man who came round to check what needed to be done was on time, very friendly, very knowledgeable and really helpful. Quote for the work was clear. Date for the work was easily arranged, carried out on time and with no problems. would recommend very highly.

11 August 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you very much for the comprehensive review of our heating and plumbing services. We really to appreciate you taking the time and we look forward to working for you again in the future. Please do refer us to your friends and family. All the best - Smart Heating Team

Rated 5 out of 5 stars

Superb Service

Anthony and his team installed a new boiler and a radiator last year and made some adjustments to the heating system around the house. The system had worked inefficiently, especially in how it connected to the underfloor heating in our extension. He was thoughtful in advance offering a few solutions at different price points and was brilliant to deal with throughout. After the service a year later he also fixed an issue with the flow of the heating free of charge. Would absolutely recommend.

10 September 2024
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you very much for the continued support of our services and your lovely written review of our heating and plumbing services. We really to appreciate you taking the time and we look forward to working for you again in the future. Please do refer us to your friends and family. All the best - Smart Heating Team

Rated 5 out of 5 stars

2nd time Smart Heating did our annual…

2nd time Smart Heating did our annual boiler service. Reliable, friendly and transparent about their pricing. Recommend.

13 May 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you for using us for your boiler servicing and your continued support. We really appreciate you leaving us a review. All the best - Smart Heating Team

Rated 5 out of 5 stars

Excellent service

Second time that smart heating EA have carried out my boiler service. Different engineer this time but just as friendly and efficient. Called ahead to let me know he was in his way and was very polite. Would have no hesitation recommending smart heating EA

13 May 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you Paul for your custom and the great review. We really appreciate it. Look forward to seeing you again next year if not before. All the best - Smart Heating Team

Rated 5 out of 5 stars

An excellent reliable company

I have been using this company for nearly two years now and am always completely satisfied. Their staff are very well trained and informed.
Thank you for coming to my new house when I moved in to check everything was working properly.

26 March 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you for using our heating and plumbing services and for your continued custom. We really appreciate the review and look forward to working for you again in the future. All the best - Smart Heating Team

Rated 5 out of 5 stars

They have been servicing my boiler for…

They have been servicing my boiler for last 4 years , and always available if any problems and same day response great service highly recommend 👍

12 August 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you Mr Watts for your lovely review and continued custom for your heating servicing in Norwich. See you next year if not before. All the best - Smart Heating Team

Rated 5 out of 5 stars

Smart Heating has been doing our annual…

Smart Heating has been doing our annual boiler check for 3 year. One time, between the annual check, I made an emergency call out. They attended to the issue same day. Highly recommend

12 June 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you for your continued custom for your annual boiler servicing. We really appreciate the time to leave us a review. All the best - Smart Heating Team

Rated 5 out of 5 stars

Smart heating EA perform.

Smart heating EA perform the annual gas boiler service, I like that they remind me it’s due, they turn up when they say and then do all the checks that should be carried out, loads more than others I have had, and when it’s done I get not just a bill but a full safety certificate like you have to have when you sell. They have done some plumbing work for me as well and that was the same, quick, efficient and no mess.

10 June 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you Roger for the lovely review of our heating and plumbing services to you in Norwich. We appreciate your custom and look forward to working for you again in the future. Tell all your friends! :) All the best - Smart Heating Team

Rated 5 out of 5 stars

Excellent service

I like the fact smart heating contact me to arrange my annual boiler service.
Heating engineer also contacts us before he arrives.
A small issue was highlighted with our boiler so the smart heating engineer arranged for the boiler manufacturers
engineer to attend the next day to fix the issue.
Excellent service and very reliable and polite.

30 July 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you Mr Blackburn for your continued custom and support of our services. Really lovely review which we whole-heartedly appreciate you spending time to leave for us. Look forward to working for you again in the future - Smart Heating Team

Rated 5 out of 5 stars

Have used Smart Heating a number of…

Have used Smart Heating a number of times -they are always reliable, arrive on time and give a professional service - would highly recommend.

30 June 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Morning Cheryl! Thank you so much for your review of our heating and plumbing services in Norfolk. We hope to help you, or any of your friends and family if they need anything! Take care, Smart Heating Team

Rated 5 out of 5 stars

Fantastic company.

Fantastic company.
I’ve been using Anthony and his team for years for our business and rental property.
Professional, dependable and knowledgeable

24 July 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you adrian for your contiued custom and support. Really appreciate your time leving us a reivew. All the best - Smart Heating Team

Rated 5 out of 5 stars

Amazing service, quick and efficient!

I can't thank Smart Heating enough for the clean and efficient work they did in reviewing and replacing the regulator for my propane LPG gas. They explained the necessary regulations and when the hoses and regulator need to be changed.
Brilliant service, highly recommended and will be using them next time.

18 July 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you Karin for your lovely review and custom. We look forward to working for you again in the future. All the best - Smart Heating Team

Rated 5 out of 5 stars

Been using Smart heating for a while…

Been using Smart heating for a while now, always great service from Anthony and the team. Will continue to use in the future.

26 June 2025
Unprompted review
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Reply from Smart Heating EA Ltd

Thank you Kirk for your time to leave the review and your continued satisfaction with our heating services to you. Look forward to working for you again soon. All the best to you and the family, Sian - Smart Heating

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