Prime Eco Solution ltd  Reviews 62

The manager and the installers were professional polite and completed the job quickly and took care of the guarantee certificate before the week was up. I definitely recommend this company first.

Very happy with the service received for my replacement combi boiler. The service was quick, friendly, fitted to an high standard and at the right price.

Excellent job well done.lam please with job and the place was left tidy.

A very smooth and efficient installation completed in less than a day

An awesome job done by smart heating hub. Quotes, prices were reasonable and according to market conditions. Engineers are fully professional and did a quite remarmable job. Infact, i am amazed that how boiler was replaced in no time. They came at 11 and by 3 all work done and every single thing was left cleaned as it was before.
Recommended with contention

Message Body:
I have had a new Vaillant boiler on the 3rd Sept 2024.The first person I had connection with was a gent named Amit, very nice gent gave me all the relevant information I could wish for . There was no hard sell and a fair quotation. The second gent was the engineer Manny great guy polite and certainly new his job ,very clean and very very efficient. I would certainly recommend this company .

Smooth quick options and advice provided for my boiler. Amit and installer were both helpful. Installation was done withing a week of receiving a quote.

A really good experience overall!! Initially met Mani who quoted prior to leaving the property and went through all the boiler options with me. Thereafter I was dealing with Mani as Amit had to be absent due to a family bereavement. Installation went well and was completed efficiently.

Now it’s just down to enjoying the fruits of Mani’s labour, and the Vaillant boiler is great!! Look forward to Smart heating servicing it next year; thanks to all involved!!😁👍

Excellent work. They did the job quickly and well.

They fitted a Vaillant boiler at my house. Good work & explains really nicely on how the work will be done. They can’t be beaten on quotes. 5 Star

The advice given before during and after installation was excellent
The boys did an excellent job and gave good advice on how to operate the new boiler

The Company has professional workers, They were very polite, And was given chance to ask questions about everything. Very helpful and the man who installed the boiler was extra excellent. Very happy with everything

I needed a new boiler I contacted this company and a nice man called Amit came out and gave us a quote, Amit went through everything with me and my husband, explained things and answered any questions we had we never felt rushed we were happy with the quote, we than had a installer called Manny that came to do the work, Manny was lovely my boiler was in stalled neatly, Manny also answered any questions I had and also showed me what to do regarding the boiler, I had the hive and he set it up and showed me how to use it, This was a quick and easy experience with this company, I have since recommended this company to my family and friends

Good work looking gd

Excellent customer service and completion of work. Amit had been very helpful as I was without central heating and hot water. His Team come out and Manny and his colleague did an excellent job in fitting my new boiler.

Excellent service start to finish.
Installation very good with minimal mess.

Boiler hub installed new boiler end last year ! Removed old boiler replaced with new one. Very efficient. No probs. Reasonable. Cost on comparison.

Well organised and Very Competitive I was kept well informed at all times .

Extremely disappointed.
I booked installation for end of last year but due to other personal engagement I had to cancel. I rebooked for today and to cut a long story short the engineer turned up minute to eleven thought it was acceptable to say he could not run the pipes and I would need to find someone else to do that part of the job. Waste of my time
Do not agree to insulation unless reviewed by engineer

In response to your response Amit
It would be good for you to take some responsibility or accountability for what went wrong instead of giving account on what was cancelled etc. There was no denying that I cancelled appointments for whatever reasons all off which are my rights. You have missed the reason for my annoyance.
In reference to the clutter this was never expressed as an issue your only reference was you needed the area to be cleared so that the engineer could carry out the job. If this was an issue then A quote nor installation date should never had been agreed until you could see clearly what you were quoting for.
If this was the case then you proved unqualified to give the quote on behave of your engineer who appeared unprepared to carry out the job.
That would explain why today the engineer appeared disconnected from the task and showed no empathy to the fact that he was late. He was not prepared to provide reasonable solution to an issue you suggested would not be an issue. Telling me the job could not be done unless I had an alleyway was not helpful.I do not think an apology is necessary at this point because I will never retrieve my lost day.

Excellent, professional service.
Amit was very helpful when he called and went out his way to make sure a boiler was installed in my property urgently. Engineer Manny who installed my boiler was very polite and professional too.
Much appreciated