Awful service. Phone ordered on 25 November. As at 5 December still not received. Further info was requested from myself via email on 26 Nov, provided on 27 Nov, email replied to as requested. A furth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
TERRIBLE TERRIBLE TERRIBLE. firstly cannot log onto account as the email i provided when setting up the account is unrecognised. secondly cannot claim my cashback!! when i try it says my order re... See more
Company replied
Easiest upgrade experience I've had. The only reason this isn't 5 stars is that the Track Order option failed repeatedly and I wasn't kept informed of my order status for nearly 8 hours. However af... See more
Company replied
Got declined for no reason what so ever, new contact was actually half the price I am currently paying so no issues with paying. They have taken £25 deposit which was meant to be refunded 3-5 days. I... See more
Company replied
Company details
Information provided by various external sources
Here at the Smartphone Company we're dedicated to bringing you the very best deals around. If you want the latest iPhone, the hottest Samsung Galaxy, or even a Smartphone with a free gift, you’d be hard pushed to find a better deal anywhere else in the UK. We also offer an extensive range of Sim-Only deals, Sim-Free handsets and tablets to cater for all your mobile needs, all with free next day delivery. Want to upgrade? We do that too! So don't spend forever crawling the internet searching through endless tariffs, order your pay-monthly contract the Smart way and get a cracking deal with the Smartphone Company.
Contact info
United Kingdom
- smartphonecompany.co.uk
1.4
Bad
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE WORST COMPANY EVER
19 August 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon Gilbert,
I am very sorry to hear that you hold this opinion of our company. We do strive to provide the best service possible but we understand that in some cases things may go wrong. I do not have your order reference number for further investigation but I would like to gain further insight into your opinion.
I would appreciate it if you could get in contact with us for further assistance or advice.
Kind regards,
Erin
Great choice of phones and great…
Great choice of phones and great delivery I got mine the next day the only thing is that there is alot of emails and phone calls from the company from the moment you agree to a contract
19 August 2019
Unprompted review
Misled
Putting on the advert a price for then double it when purchased and return aren't free
19 August 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon Beatrice,
Thank you for your review.
I am very sorry to hear that you have faced with your order. I have had a look at the order and I can see the reason for the difference in your line rental is due to the amount of cashback added to the order. If this was claimed for successfully the line rental would have been effectively reduced by this.
I can see you have requested for the handset to be returned for a cancellation. If this was a change of mind then we will ask you to cover the return fee.
I apologise for any inconveniences caused. if you have any further concerns please do not hesitate to get in contact with us.
Kind regards,
Erin
Excellent website!
19 August 2019
Unprompted review
Received Huawei p30 no confirmation…
Received Huawei p30 no confirmation email and I cannot log into my account, no order number..can someone sort this phone line has 10 people waiting? Sim not working and I’d like to claim the cash back
15 August 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon Christine
Firstly I would like to apologise for the inconvenience. In order for us to send you your proof of purchase we would need your order details; additionally we have a dedicated team happy to help with the Cashback but we will need to access your specific account to advise correctly.
Please feel free to reply to the request I sent or contact us directly.
Kind regards
Souley
I ordered a sim-free phone and it…
I ordered a sim-free phone and it arrived promptly.
15 August 2019
Unprompted review
Order delivered on time as per…
Order delivered on time as per communication. Product as described. Very pleased with my order.
13 August 2019
Unprompted review
Fast shipping!
Fast shipping and the item is exactly what I ordered. Cheers!
12 August 2019
Unprompted review
What a fab company to deal with.
What a fab company to deal with.. Free 1 day delivery. I highly recommend this company
12 August 2019
Unprompted review
Very easy sevice
6 August 2019
Unprompted review
Very good and fast delivery
6 August 2019
Unprompted review
Very satisfied
Placed my order and was delighted with quick response delivered next day at the time slot I was given first time with this company but I am sure I will use again
5 August 2019
Unprompted review
Have bought two phones from here now…
Have bought two phones from here now both have come quickly and have no issues with recommending this company
31 July 2019
Unprompted review
Everything went quick and easily
Everything went quick and easily. We'll have to see how the cashback system works later on though
30 July 2019
Unprompted review
Quick and easy purchase and delivery…
Quick and easy purchase and delivery saved money on a Vodafone contract and very pleased with the Huawei p30 pro.
29 July 2019
Unprompted review
SCAM !!! Stay away
Only one star as I can't give them zero!!!
Bought my phone 24/08/18 with redemption deal of £120. It's nearly a year since I got it and claimed for the first time the £40 which they owe me according to my maths, however when I sent an email got straight away automatic response that the reply will take up to 72h ...it took them 144h!!!! The whole 6 days to send me this bullishit!!!
Not sure if members of staff did any maths at school??? But otherwise this website is a SCAM!!!
According to the date of your connection 24/08/2018, you are not eligible for cashback at this time. Your claim has unfortunately not matched the below criteria to be paid:
Cashback on 24 month contracts is claimed during billing months 6, 9, 12, 15 and 18 from the date of connection or upgrade. Cashback on 12 month contracts is claimed during billing months 4, 6, 8, 10 and 12 from the date of connection or upgrade.
27 July 2019
Unprompted review
Reply from Smartphonecompany
Good Afternoon Kate,
Thank you for taking the time to review.
I am very sorry to hear there has been an issue claiming your cashback. I would like to look into this further for you however, I do require more information to do so. I will send you a private message to obtain more information.
Many thanks,
SPC
Super fast next day delivery since I…
Super fast next day delivery since I placed my order. Good team of customer service. However, it has an issue with ”My Account” which I cannot access to My Account with email and password. I called help line 2 times and they have requested to send me email to reset the password but emails never come. Please fix it immediately
16 July 2019
Unprompted review
Easy to deal with and no problems
Easy to use and easy to deal with would recommend
15 July 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.