Smart Retract Reviews 561

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We absolutely love our Retract-A-Gate gates from Smart Retract. We have been using our gates in the foyer of our home at the bottom and top of stairs. We have an energetic toddler at home and these ga... See more

Rated 5 out of 5 stars

Absolutely delighted with Retract-a-Gate at Flowery Dell Lodges! It's incredibly easy to use for our guests, providing both convenience and safety. Installation was a breeze and so easy, and the sleek... See more

Rated 5 out of 5 stars

The retractable gate is WONDERFUL! It looks good and keeps pets from going where not allowed. We highly recommend. And having just moved that day we were having difficulty with our credit card accep... See more

Company replied

Rated 5 out of 5 stars

Our Smart Retract cat gate arrived within a normal time and it is the best option for training our cats to not go upstairs during the night. We really like the design and retractable feature! For a... See more

Company replied

Company details

  1. Pet Care Store

Written by the company

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

561 reviews

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Rated 2 out of 5 stars

Leaves a lot to be desired

It appears to be made soundly, but it is very difficult to operate if you are actively using it. Requires two hands since the 3 separate latching areas are constantly being pulled back by the spring retract. Can't ever get the bottom to latch or unlatch with out substantial extra effort. We have medium size and smaller dogs and they just push underneath the screen mesh to get through. Not effective in the least bit. At least not for us, others may have different results. I think the idea is great, but the execution of it is awful. Too bad, because they are really expensive.

19 October 2020
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Reply from Smart Retract

Hi—thank you for being a Retract-A-Gate customer. We’re sorry to hear you're having trouble with your gate opening with the ease of one hand and we’d like to help. When Retract-A-Gate is installed properly, it will be one of the easiest gates to use. We are also confused by “3 latching areas,” as there should be two brackets on each side of your opening. We take pride in our customer service, so usually with a couple of small adjustments we can resolve the issue. Please email our Customer Service at info@SmartRetract.com for further assistance. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

Great item

Bought 2 gates, just slightly expensive but they do the job and so far very happy.

19 October 2020
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Reply from Smart Retract

Hi--thank you for your great feedback and 5-star review! We take pride in our customer service, so let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Awesome!

We love our gate! Our two small dogs are kept in check!

The Smart Retract adapters allowed us to attach to our new deck quickly and without hassle!

18 October 2020
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Reply from Smart Retract

Hi Jim--Retract-A-Gate is definitely easy to use and install and makes a great addition to a deck. Thanks for your awesome 5-star review and your feedback. Let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

We love this gate

We love this gate. So easy to pull back and hook again. It is much more convenient than a standard gate. We have used it with 2 Rottweiler puppies and it has held up well. I would highly recommend these for busy areas!

17 October 2020
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Reply from Smart Retract

Hi Stacey--thank you for your excellent review and for letting us know you are using for your 2 puppies. They sound adorable! Thanks for recommending us and let us know if you have any questions. Deanna at Smart Retract.

Rated 4 out of 5 stars

Very good gate. Does what it says.

Excellent product, would buy again! Holding up very well too. Only downgraded to 4 stars because of minor issues: 1) the provided screws were not high quality and of only one length. One of the screws broke off in wall stud. 2) the wall anchor kit is not going to work for many people.. I bought screws and different wall anchors at Ace to get the job done. .

17 October 2020
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Reply from Smart Retract

Hi Anton--thank you for your review. Customer feedback is very important to us, and w are happy to hear about your safety gate, however, the issue described regarding the screws anchors is very unusual and we wish you would have let us know about it. We take pride in our customer service so if you ever have any questions please contact us at info@SmartRetract.com. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

Works great

Works great! Easy for our bigger kids to operate, and keeps our baby off the stairs. We use it at the top and it works great. I don't let him push on it, but he doesnt usually try. I've been very happy with it. I love having it completely out if the way when he's awake.

16 October 2020
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Reply from Smart Retract

Hi Angela--thanks for letting us know you are using your gate at the top of the stairs. Retract-A-Gate is certified for use at the top and bottom of the stairs, has been tested for that application, and can withstand a push out force of up to 200 pounds. We offer the best balance of features and security of any gate in its class. Thanks for the great review and let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Performs as shown

Performs as shown. Safe for my active 1 yr old. She does try to play footsie with our two pit bulls when they stick their paws under the bottom but it has held up. I bought the extended one in beige, it still looks brand new 5 months later. The beige is easy to see through which is a plus.

And it actually does work with one hand like they say it does. Definitely worth the money in my opinion.

16 October 2020
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Reply from Smart Retract

Hi Mickey--thank you for the awesome 5-star review. Loved hearing how your daughter and dogs play footsie. I bet that is just adorable. Thanks again and please let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Love this gate so much I bought 2!

Love this gate so much I bought two. There are three things that make them unique. First, there is no crossbar on the floor to interfere with vacuuming. Second, the white rolled up gate has a low profile and disappears against my white woodwork. Third, the gate is easy for guests (and me) to open and shut. I can easily remove it altogether if I want. Thank you!

16 October 2020
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Reply from Smart Retract

Hi Gail--thank you for being such a wonderful customer! We loved your 5-star review too. Let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Would recommend

The gates are great, we have had no issues with them. Have used them every day with our 2 year old for about 2 months now. He's started getting interested in opening them but not there yet (luckily). The height (we have the lower height) is still too high for him to be able to operate it on his own. We also have a small dog (25 lb) who we put behind a retract-a-gate once, and she was able to crawl underneath it. The installation is relatively simple but wasn't for us because we have an old house and didn't want to drill in lead paint. We used banister adapters and zip ties, and it worked well. Overall definitely would recommend.

16 October 2020
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Reply from Smart Retract

Hi--thank you for recommending us! Also for your great 5-star review. We love to hear how our customers are using our safety gates. If you ever have any questions, please contact us at info@SmartRetract.com. Thanks again, Deanna at Smart Retract.

Rated 5 out of 5 stars

Just as advertised!

Works just as advertised! Love that it can be opened and closed with one hand! We have dogs that drool and this product is super easy to wipe clean! NOTE: if you have a child tall enough to lean over the top, be sure to lock it in place so it doesn't roll down and they fall over it!

16 October 2020
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Reply from Smart Retract

Hi Melissa--thanks for your great 5-star review! Yes, always lock the safety gate. The push-and-then-turn lock prevents the mesh from unwinding, once it's secured in position. There are gears on the inside of the lock which mate together. There will be a little give to the material, but it will not unwind. Retract-A-Gate can withstand a push-out force of 200 lbs. Thanks again, Deanna at Smart Retract

Rated 5 out of 5 stars

Excellent service

Excellent service , arrived from USA to Canada within less than a week. Great product too! So pleased we ordered it.

16 October 2020
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Reply from Smart Retract

Hi Tammy--thank you for your excellent 5-star review. We take pride in our customer service, so let us know if you ever have any questions. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars
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Reply from Smart Retract

Hi Randy--We offer the best balance of features and security of any gate in its class. It is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks for being a wonderful customer and your 5-star review! Deanna at Smart Retract

Rated 5 out of 5 stars

Love the gate

Love this gate. Easy to install and use.

16 October 2020
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Reply from Smart Retract

Hi Irma,--thanks for your 5-star review! We are happy to hear you are loving how easy the safety gate is to use. Thanks, Deanna at Smart Retract.

Rated 4 out of 5 stars

The products are working very…

The products are working very well...and are everything we expected...these are being used to secure our 3 Large dogs on our lake house deck... surprisingly...the locks have proven to be critical to stop escapes through the bottom...believe me they have been tested...and they work very well...my only guidance is to have a metal option for the mounting hardware...just to add to the strength...I think you'd be surprised by how many would select this option...otherwise a fantastic product...

16 October 2020
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Reply from Smart Retract

Hi--thanks for your review and for your suggestion. I will pass this onto our design team. The safety gate does have a push-out force of 200 pounds and it has been tested for that. So if you ever have any issues with the brackets, please contact our customer service at info@SmartRetract.com. Thanks! Deanna at Smart Retract.

Rated 5 out of 5 stars

Outdoor Brackets

We got a few extra brackets and now we can move our gates between inside an outside. It was a lifesaver to keep our 2 year old on the deck while Grandma and Grandpa social distanced on the lawn! #COVIDSolution

Side Benefit: The gates and still working well and looking clean even though they have spent 2 months outdoors.

16 October 2020
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Reply from Smart Retract

Hi--thanks for the awesome 5-star review. We love hearing how you are using them to help social distance while visiting with the grandparents! Great idea!! Thanks again and let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

We love it!

We love it!! We bought this for our deck to keep our 3 fur babies contained.

16 October 2020
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Reply from Smart Retract

Hi Lisa--we love having you as a customer too! Thanks for letting us know how you are using your safety gate and for your 5-star review. Let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Great Gate!

Great gate! We use them as a crate for our newly rehomed dog. They are low profile, barely see them. When we need to go out - instant corralled off area for our dog to be cozy and safe. VOILA!

Pricey, but well made, sturdy. Our install was a little awkward only because of the our space constraint (old farmhouse), so I recommend you do a test run to make sure you have enough room to hook the ‘gate’ onto the receiving end.

I definitely would recommend this, especially for small spaces. Would love it if these were made in a screen door size (wink, wink). I have a perfect spot!

16 October 2020
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Reply from Smart Retract

Hi--Thank for the great review! Thanks for the suggestion also. We are looking at evaluating new additions to our Retract-A-Gate product line, and I will pass this on to our design team. However, if you are looking to cover just the width of your screen door, we can certainly help with that now. If you have any questions please contact our customer service at info@SmartRetract.com. Thanks, Deanna at Smart Retract.

Rated 5 out of 5 stars

Super to keep small dogs behind while…

Super to keep small dogs behind while answering the door . Wouldn't recommend for small kids at the top of a stairs as too easy to break through!!

16 October 2020
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Reply from Smart Retract

Hi--thank you for your 5-stair review! Retract-A-Gate is certified for use at the top and bottom of the stairs, has been tested for that application, and can withstand a push out force of up to 200 pounds. We take pride in our customer service so please let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Great product

Great product. It's easy to install and customer service is very responsive and friendly in case you have any questions. Best of all, it's a safe and easy gate for the top of my stairs, and it tucks away when not in use, not obstructing anything. I love it.

16 October 2020
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Reply from Smart Retract

Hi Erica--thank you for the great review and for letting us know how you are using your safety gate. We take pride in our customer service, so please let us know if you ever have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

We have 5 retract a gates for our home…

We have 5 retract a gates for our home and they are fantastic! They are especially useful to close off larger spaces, and we love the flexibility of multiple anchors, allowing us to keep our toddler off of our stairs, or also block off the kitchen when we’re using the stove. These are high quality and very long lasting - a few of our gates are hand-me-downs from a family with 3 kids and they still look as good and function as well as our brand new gates!

16 October 2020
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Reply from Smart Retract

Hi Christine--WOW! Thank you for letting us know how you are using the safety gates and for the fabulous review. We simple offer the best balance of features and security of any gate in its class. Thanks and please let us know if you have any questions. Deanna at Smart Retract

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