After I wrote a review over 2 wks ago, I thought I'd give them the benefit of the doubt. But no. No product has arrived. So emailed them again as they haven't got a legitimate phone number, demanding... See more
Company replied
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See what reviewers are saying
Wow absolutely love my smartshavy its so compact in its little pouch handy when you go on holiday it just glides over your skin theses no nikes or cuts really smooth shave. Didn't have any problem cha... See more
Company replied
Absolutely horrific 😢 seems a scam nasty device hurts gave me rashes deffinatly not pain free did receive full refund luckily please don't be fooled buy this :( and all the high videos I'm tiktok fam... See more
Company replied
Doesn't even deserve 1 star!!!! Absolutely awful product, cheap and nasty, doesn't remove hair! Applicator head is cheap and flimsy, it broke and fell apart after 2 uses, I emailed the so called compa... See more
Company replied
Company details
Written by the company
SmartShavy London The perfect shaver for women. With its innovative sensa-light technology, it turns on at the contact of the skin. Smartshavy is small and compact making it the perfect little shaver to carry around with you. It glides across your skin painlessly shaving the hairs off in the process.
Contact info
United Kingdom
- +441615318360
- contact@smartshavy.com
- smartshavy.com
2.2
Poor
502 reviews
Hasn’t replied to negative reviews
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Asking for a review on something I've…
Asking for a review on something I've not tried. How can this be possible???
3 October 2023
Unprompted review
Reply from Smartshavy
Hello Sherrell, We absolutely understand your concern. It is, by no means, possible to provide feedback on something you haven't yet tried since it is always preferred to have personal experience before forming a judgment. It is a generic reminder that is sent to our customers, and you can leave a review at any time after using our product. I hope this helps!❤
After seeing lots of ads I thought I’d give it a try…
After seeing lots of ads I thought I’d give smartshavy a try. Took a little while for delivery but after contacting them they chased up my order. The shaver is a little noisy than what I expected but does as it says. So much gentler on my bikini area than regular shaving or waxing. So far so good.
18 September 2023
Unprompted review
Reply from Smartshavy
Hello Angela, Thank you for sharing your experience with Smartshavy. It's great to hear that they were proactive in following up on your order and that the shaver is delivering on its promises. The noise level may be a minor inconvenience, but it's reassuring that it is gentler on your bikini area compared to other methods. Overall, it sounds like it's been a positive experience for you so far.
It's okay I guess...
3 October 2023
Unprompted review
Reply from Smartshavy
Hello Tiffany, Thank you for your feedback. If there is anything specific you did not like or any suggestions you have, please feel free to share. We strive to continually improve and provide a better experience for our customers.
Best shaver ever
Best shaver ever! No more tugging or rashes.. 100% recommend this product
3 October 2023
Unprompted review
Reply from Smartshavy
Hello Sosaidh, Thank you for your enthusiastic review! We are absolutely delighted to hear that our shaver has proven to be the best for you, providing a comfortable shaving experience without any tugging or rashes. It is always gratifying for us to know that our product is making a positive impact on our customers' daily routines.💖😍
I love my smartshavy it’s the only hair…
I love my smartshavy it’s the only hair remover that doesn’t give me a rash or feel like I have sunburn under my arms.
My only complaint is it cuts out while using because the actual razor top needs pushing back in to place sometimes but it’s a small price to pay for pain free shaving
3 October 2023
Unprompted review
Reply from Smartshavy
Hello Jojo, Thank you for your feedback on the Smartshavy hair remover! We're glad to hear that you love it and that it doesn't cause any rashes or discomfort like other hair removers. We apologize for the inconvenience of the razor top occasionally cutting out, but we appreciate your understanding that it's a minor issue compared to the pain-free shaving experience it provides. We'll make sure to pass on your feedback to our team for further improvements.❤🙌
Don’t waste your time and money
Reiterate everything previous people have written about this product.
Absolute waste of money and customer service is non-existent.
After 2 uses the head completely broke of the device so I reached out to see about fixing it and no response. I also ordered the extra head but it didn’t arrive with my order so I queried this and no response.
3 October 2023
Unprompted review
Reply from Smartshavy
Hello Maanika, I'm sorry to hear that you had a negative experience with the product. It's disappointing when you do not get the desired results with your purchase. In very rare cases, the head can be damaged in shipment or may be because of improper fitting, and we are working hard to ensure this never happens. To make up for this, I have arranged for a 3-head pack replacement to be shipped out to your home. You don't have to worry at all; we suggest you reach out to us at our dedicated customer support with your order number to get update on your replacement.
NO ITEM RECEIVED
They send you an email to confirm then nothing I've emailed & been ignored still no items through the post yet I'm still receiving emails asking me how the item is probably best to stay clear
23 September 2023
Unprompted review
Reply from Smartshavy
Hello dear, I'm sorry to hear that the product didn't meet your expectations. When your purchase does not produce the intended effects, it is disheartening. It is quite uncommon for SmartShavy to fall short of the client's expectations. Although we strive to give our clients the best possible experience with our products, in your situation, we are sadly not up to par for some unidentified reasons or perhaps due to incorrect usage. You need not worry, however, as we advise you to contact us at our specialised customer care with your order number in order to arrange for a replacement or refund.
Very happy with this product
Very happy with this product. Easy to use plus it doesn't nip or cut you.
3 October 2023
Unprompted review
Reply from Smartshavy
Hello Caroline, I'm glad to hear that you are enjoying the product and finding it easy to use! The fact that it doesn't nip or cut you is definitely a great bonus. Thank you for sharing your positive experience!💖
Absolutely love my smartyshave will…
Absolutely love my smartyshave will bring it with me on my holidays so neat love the results
26 September 2023
Unprompted review
Reply from Smartshavy
Hello Bridget, That's amazing to hear! It's great to know that the Smartyshave is giving you fantastic results and making your holidays even more convenient. Enjoy your trip and have a wonderful time with your smartyshave!💖😍
I thought wow its brilliant.
When I first got it thought wow it did the trick. But after a few weeks it stopped working.
3 October 2023
Unprompted review
Reply from Smartshavy
Hello Cole, I'm sorry to hear that you had a negative experience with the product. It's disappointing when something stops working after only a few weeks. If you haven't already, I would suggest reaching out to the dedicated customer support to see if they can assist you with a refund or replacement.
It works
It works!
I'm genuinely surprised at how well it was able to work. Ive tried other products in the past but none of them worked as well as this one.
16 September 2023
Unprompted review
Reply from Smartshavy
Hello Nina, Thank you for your review! We're delighted to hear that our product exceeded your expectations. Your satisfaction is our top priority, and we strive to provide the best solutions for our customers. 💖😍
Great product
Great product brought for my young daughter it's amazing she ain't afraid to use it and she loves how it turns off when away from the skin
29 September 2023
Unprompted review
Reply from Smartshavy
Hello Hug, I'm glad to hear that the product is working well for your young daughter! It's wonderful that she feels comfortable using it and that she appreciates the safety feature of it turning off when not in contact with the skin. Thank you for sharing your positive experience! We also have some exciting news for you! We are currently running a special giveaway for our valued customers like you. To find out more details and participate in this offer, please contact our dedicated customer support team
Following the hype!
Wanted to know what all the hype was about and I wasn't disappointed. I like the fact its rechargeable and compact so perfect to take away with you. I found though that you needed to make sure you was properly dry in areas where you are shaving as it didn't glide as well otherwise I would have given this full marks.
19 September 2023
Unprompted review
Reply from Smartshavy
Hello Karen, I'm glad you enjoyed the product and found it to be compact and convenient for travel. Thank you for mentioning the need to be properly dry in order to get the best performance from the shaver. Overall, it seems like a great purchase!
Shaver works very well
Shaver works very well, gets very close. Much less irritating than shaving.
1 October 2023
Unprompted review
Reply from Smartshavy
Hello Gayla, Thank you for sharing your positive experience with the shaver! It's great to hear that it works well and provides a close shave without causing irritation. Having a smooth and comfortable shaving experience is definitely important, and it's great that this shaver delivers on that front. We appreciate your feedback!
Fantastic item
Delighted to find an item that is totally as described and works even better than expected
2 October 2023
Unprompted review
Reply from Smartshavy
Hello Cheshire, Thank you for your positive review! It's fantastic to hear that the item not only meets your expectations but exceeds them. We take pride in providing accurate product descriptions, and it's always a pleasure to know that our customers are satisfied. We hope that you continue to enjoy using the item and that it continues to exceed your expectations. Thank you for choosing our product!
Smooth shave with no pulling..
Delivery took about 2wks from placing the order.
I find the smartshavy quite good.
I don't really like using it under my arms as I find it doesn't work as good but works really well on my legs and bikini line.
30 August 2023
Unprompted review
Reply from Smartshavy
Thank you for your feedback! We're glad to hear that you find the smartshavy quite good and that it works well on your legs and bikini line. We apologize for any inconvenience caused by the delivery time. We appreciate your honest review and value your input. If you have any further comments or suggestions, please feel free to let us know. We are here to assist you. To compensate with this, we have a special gift for you, please reach us at our dedicated customer support to receive your gift.
Brilliant shaver
Brilliant shaver, absolutely love it. Would highly recommend
11 August 2023
Unprompted review
Reply from Smartshavy
Hello Miss, I'm glad to hear that you love the shaver! Thank you for recommending it, it's always helpful to hear positive experiences from others.💖💖
Great item
Great item, saves me so much time when shaving! Leaves my skin soft and bump free. Shipping took a little longer than I expected but overall great customer service who responded very quickly.
28 September 2023
Unprompted review
Reply from Smartshavy
Hello Charlene, Thank you for your positive review! We're glad to hear that our product has been helpful in saving you time and providing smooth results. We apologize for the slight delay in shipping, but we appreciate your understanding. Our team strives to provide excellent customer service, and we're happy to know that we were able to respond promptly to your needs. 💖
I bought two one for myself & one for…
I bought two one for myself & one for my wife well worth the money better than using a wet shave easy to use .
3 October 2022
Unprompted review
Reply from Smartshavy
Hello Rodney, That's great to hear! I'm happy to know that the shaver was worth the money and provided a better experience than wet shaving. It's always nice when a product is easy to use. Thank you for sharing your thoughts!🙌❤
Brilliant
Brilliant, small compact, easy to charge, smooth and comfortable to use anywhere, easy to change cutting heads in seconds. The best!
1 October 2023
Unprompted review
Reply from Smartshavy
Hello Stephanie, I'm thrilled to hear that you are enjoying the shaver so much! The convenience and ease of use are definitely important factors when choosing a grooming tool, and it's fantastic that this one exceeded your expectations. Thank you for sharing your positive feedback!💖💖
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