SmartSign Reviews 15

I order a stamp (Order# SMT-955927)
When i try to use it it was only printing horizontal lines.
I sent an e-mail to custumer service and the response was to wipe clean the stamp, what I did, not having any fix to the printing.
I e-mailed the again and the response was that the font that I picked was to small and to solve this problem I will need to buy a new stamp. After the responseI e-mailed them again and they offer me a 10% discount on a new product.
I did find that very disrespecful becouse I am not in the stamp bussines, if the font size that I order was to small SmartSing should advice me before sending me a total useless product.

My custom order was fine but I ordered some signs off the shelf and ended up not needing them. I requested an RMA and was told that they charge 25% restocking and then I had to ship the item back via UPS or FedEx even though I live not far from their location. 25% restocking was already ridiculous. Whoever heard of such a rip off. I frequently order online and these types of policies are way outdated. There are better other choices out there.

Sign was bent in the middle when I received it and the letters were peeling off! Poor quality

In November of 2023, I ordered 2 custom metal signs through "Road Traffic Signs; a Smart Signs store." The signs were mounted on fence posts in a sunny park. The design on both signs peeled off some time in 2024... I forget when exactly, but either way, these signs lasted less than 2 years, which is well below the average lifespan of a sign. These were allegedly road signs; they should have been able to withstand UV exposure, especially since I didn't seen any other signs around town falling to pieces.

That said, unlike the other reviewers, I don't remember any issues with customer service or the ordering process, just the final product.

Outstanding. Beautiful house number and street, created and shipped fast.

One corner of the plaque on the back was either chipped before finishing or the mold was not topped off, because one corner is thinner and rough from the back. It is pretty obvious, so we will hang it above the garage door where it will not be as visible, instead of near the mailbox where it could be noticed.

Ordered a sign, gave a description of where and how it was to be used. After a week (about the time I should have been receiving it per original order form) received email that they wanted to notifiy me it was a non-reflective sign and that they had not done anything yet. I called on phone and gave description again about what material I was looking for-- they seem very confused. Thought it was best to just cancel order. Neither person ( I talked to 2) seemed very knowledgeable or helpful-- or even willing to try to get this order done.

The sign turned out to be a very good quality and exactly what I asked for. They were a little slow in producing it but not terrible. I know from other reviews that many people have had a bad experience with this company but mine was a good one.

I ordered two 24x36 signs, and a 24x48 sidewalk sign package (2 signs plus frame). First delivery contained 2 copies of each of the 24x36 signs, otherwise ok. And it contained the two 24x48 signs, but they were the same image - supposed to be two different images. Customer service was very helpful in getting the correct sign sent out - the correct image this time, but 24x36! Again, customer service was good about getting replacement sign sent out. This 3rd time, received two 24x48 signs that were both the same image as the first shipment. I gave up, got a refund for the one sign and ordered one locally- got it right first time and in 2 days, though more money. So, customer service was responsive and helpful, but the production department seemed to excel in finding new ways to screw up the order. Nice frame though. Would NOT recommend.

I ordered a sign for my yard and the sign I got was much larger than I thought it would and is size I cannot use in my HOA so I wanted to send it back and exchange it for a smaller version of the sign. They told me I could return it to the address they gave me but unless I placed a new order they would charge me a 25% restocking fee and they expected me to pay to ship it back to them as they don't provide return labels. I will use the sign for target practice and never order from this company again for yard signs.

I had a good experience at the start. Their customer service was lovely. But then when proofs were sent to me it got crazy as I dealt with the art dept. The proof they linked me to was not a match for my art, they said don’t worry about it, that’s now how proofs work. I didn’t wan to approve something that was obviously not ok. So they emailed me a pdf to proof and it was so different from the link I needed verification - which one are you printing? When i got one of their art staff on the phone he was ruthless, rude and a bully. I actually felt violated by him. My signs may finally go out today. But I won’t work with them again.

I had ordered a sign that was very time sensitive. It also was supposed to go on my property fence as someone had stolen a different holiday themed banner and I decided to order a custom sign leaving a message to the thieves that they were "assholes" for stealing other peoples property ON private property just because they didn't like it. My order was made on Dec 16th and was reviewed/checked for errors, the errors were corrected, and I paid for expedited delivery so the sign could arrive in a timely manner to serve it's purpose. Days later , Dec 19th I received an email from a rep named "George" who basically told me they hide behind a policy of morality when they could have A. informed me of that sooner. B. Not try to act like their customers mother in first world country that prides itself of liberty and freedom of speech. I replied to George, I was less than happy, and I postponed calling in the company till today because I was busy and time is limited. I called the number provided, I asked to speak to supervisor, I spoke to someone named Karen (figures) and she proceeded to lie and say the hold on the sign was made the same day and an email was sent to me that day. She proceeded to tell me that an email went out the 16th informing me of what production had been halted.. I was looking at my emails as she said this, there was no such email on that date stating anything to what she declared. I went through my emails with a fine tooth comb, didn't happen, never got one pertaining to this matter on the 16th, I have all emails received and sent and the first email about this issue was on the 19, and then again on the 20th. She was now lying about my time lost waiting for them to retroactively decided they can't handle curse words as grown men and women. I didn't have the opportunity to read the email that didn't get sent on the 16th rather the 19th, until the 21st. None of this matters as the product was never made, I will never attempt to use this service or suggest this service to anyone. The right to refuse service is a wobbly line to walk and merchants should be able to have that right so long as it doesn't impose over mine.. but it did, never the less I would have been infinitely more understanding had I actually gotten an immediate email so I could take action and look elsewhere for this order to be fufilled as opposed to days later after I had been informed the sign was good to go. This company is bad. The supervisors lie and don't seem to care bending their moral code when it comes to other matters but God help you if you have a vocabulary fit for a Fishing Ship.

Not customer concerned, will not be prompt when it is needed, and most important.. they lack integrity.. because the supervisors willingly, KNOWINGLY.. lie.

Was quite easy to put together and design my own business sign and when I received my sign it looked better in person than it did on the site and only complaint I had was that where the mounting holes were punched through the sign the laminated top covering was bubbled up ONLY where those holes had been made and when SMART SIGN reached out about my purchase and what I thought I told them was very impressive except for what was bubbled up around the mounting holes they asked to send pictures of this issue and next day Lade Diane sent me an email saying my replacement sign was being made and would be on its way and that I didn't need to send the sign they were replacing back to them! So awesome to see a company who cares about their clients and who stands behind their products!!! Customer service is TOP NOTCH! will never order my business signs from any other company!! They deserve more than 5 stars but that's all 7 can give would give 10 🌟's if was possible for them standing behind their products and Customer satisfaction and I'm greatly satisfied with my sign purchase for my detailing business ATTENTION TO DETAIL automotive detailing services!!

This is the absolute worst company I have ever dealt with. I will be filing a complaint with the BBB.I ordered tags that i needed on 8/31 and was just notified 0n 10/12 that it would be another 4 weeks. Our 8 facilities depended on these tags. I will now have to source another supplier.

Good pricing, and quick delivery.