Smartstp Reviews 278

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Be carefull, they are scamers. Hopefully, I recognized that early enouth. Already informed my legal protection insurance to stop them. They will try to call you 100x from different numbers, asap yo... See more

Company replied

Rated 1 out of 5 stars

Scammers !!!! All the postive reviews are fake they are thieves that will rob your money never deal with them, we have all proofs and documentation to prove our case against those Scammers!! we are al... See more

Company replied

Rated 3 out of 5 stars

SmartSTP is okay, but there’s room for improvement .I’ve been using it for two months with the Silver account. The WebTrader is easy to use, and the demo account helped me start. However, customer sup... See more

Company replied

Rated 1 out of 5 stars

Be aware people this company are thieves and scammers they robbed a huge some of money from me taking advantage of my weak experience in trading , be careful and never deal with them, their employees... See more

Company replied

Company details

  1. Finance broker

Written by the company

The SmartSTP online trading platform offers modern tools for trading on international markets. Take advantage of opportunities while we support your every move.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

278 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

They decline your withdrawal orders…

They decline your withdrawal orders without specifying why. They hide their identity when calling you and they ignore mails regarding withdrawal and cancelation of their services and continuously harass you by calling you. All indicative of a shady and untransparent business.

They are clearly operating in a grey area of the law, exploiting those that are not careful.

26 October 2024
Unprompted review
Smartstp logo

Reply from Smartstp

Hi Predrag, thanks for sharing your information with us. Our support team will contact you shortly to check out your case.

Rated 1 out of 5 stars

STAY AWAY FROM SMARTSTP!!

This is the biggest and the most well-orchestrated scam I have encountered in my lifetime. I requested for withdrawal for months without reply. They promise you a hassle-free investment with high returns taking thousands from you but guess what? Several months back while still living overseas with my wife and i transferred over $350k in the span of months to this horrible firm. They ignore you or ask for more deposits when it's time to withdraw your money.
This review should serve as a warning to investors and potential investors, make sure to always conduct research when you are investing online; chasing a case through the firm 𝗣𝗿𝗲𝘀𝘁𝗼𝗻 𝗪𝗲𝗮𝗹𝘁𝗵 𝗔𝗱𝘃𝗼𝗰𝗮𝘁𝗲𝘀 saved me from a major financial loss by forcefully recovering my full investments. The negative reviews all over this page speaks for itself, the positive ones are definitely in cohorts with smartstp. Take this as a warning and beware of this scam!

6 October 2024
Unprompted review
Rated 1 out of 5 stars

This company is a Scam

This company is a Scam attention if you are victims do not hesitate to contact the official organizations of your country for Cybercrime it must be announced we can not let this organizations act also denounce on your online payment platform together unite us!

16 October 2024
Unprompted review
Smartstp logo

Reply from Smartstp

Dear Sonia,

We are sorry to hear what you have told us. As we told you in your previous reviews, written in another language, we need you to provide us with updated data as the data you gave us previously did not get any response when support tried to contact you. Could you please provide us with your full name, the email address with which you registered on the platform and your trading account number? We look forward to hearing from you.

Rated 1 out of 5 stars

Warning Scam

Warning Scam, scam. They are thieves and liars. Do not believe them. Read the other comments because they explain how they operate. Not only do they scam you, they take your private data, but they also harass you and insult you in Arabic on the phones when they do not succeed in stealing more money from you. The universe will take care of making them understand what it is to steal from others... And it is fair to say... that it will hurt for them and for a very long time.

14 October 2024
Unprompted review
Smartstp logo

Reply from Smartstp

Dear customer,

We are deeply sorry to hear that your experience was not satisfactory. We want to help you, that's why we have sent you a "Find Reviewer" in which you can give us more information so that we can deal with your case in a personalized way. We look forward to hearing from you.

Rated 1 out of 5 stars

Scammers Stay away from these sharks!

Scammers! They contacted me by phone I said it wasn't a convenient time as I was in the midst of moving & wanted more time to look into it. He kept pressuring for more & more details, said he wanted my bank details just for future payouts but NOTHING would be deducted - it was a lie they deducted 250CHF immediately. I emailed right away saying I wanted my money back & now they are playing phone tag.
Stay away from these sharks!

*EDIT: They have contacted me again to return my money. I added that if they are indeed above board then they need to improve their TRUST in online reviews, their website (which flags as low trust) & their pushy contact tactics. Let's see.

2 October 2024
Unprompted review
Smartstp logo

Reply from Smartstp

Dear customer,

We are deeply sorry to hear that your experience was not satisfactory. We want to help you, that's why we have sent you a "Find Reviewer" in which you can give us more information so that we can deal with your case in a personalized way. We look forward to hearing from you.

Rated 1 out of 5 stars

The Thieves

Very bad customer service
They stole your money and never allow you to get back
Unpleasant ways of handling customers
Very harsh way of discussion
Fake offers
You can't return your money by any means they wont allow you
Not allowed to bye or sell
Over controlling
Fake promisses
They always lie

26 September 2024
Unprompted review
Smartstp logo

Reply from Smartstp

Dear customer,

We are deeply sorry to hear that your experience was not satisfactory. We want to help you, that's why we have sent you a "Find Reviewer" in which you can give us more information so that we can deal with your case in a personalized way. We look forward to hearing from you.

Rated 1 out of 5 stars

WARNING

My experience with them was terrible; they assigned me an account manager who would call me every day to tell me exactly what to buy and when to sell shares, never letting me withdraw. I trusted them and nearly lost everything. They kept demanding money, ostensibly, to return my investment. I kept searching for solutions and was directed to 𝖮pteraSecurities, a legal recovery consultant expert. I immediately sent them an email and started an investigation, and with their assistance, I was able to get my money back in full. Never trust smartstp.

11 September 2024
Unprompted review
Rated 1 out of 5 stars

It was equiity platform

It was equiity platform, and after its banned in gulf area they moved to this, they put u on troyble and guide u incorrectly then telling u add more money ur account is at risk.
Completly not reccomended.I can say its scam, not reccomended at all.

3 July 2024
Unprompted review
Smartstp logo

Reply from Smartstp

Dear customer,

We are deeply sorry to hear that your experience was not satisfactory. We want to help you, that's why we have sent you a "Find Reviewer" in which you can give us more information so that we can deal with your case in a personalized way. We look forward to hearing from you.

Rated 5 out of 5 stars

SmartSTP is the ideal choice for anyone

SmartSTP is the ideal choice for anyone looking for a reliable and fast trading platform. Technical support is always available to help.

26 August 2024
Smartstp logo

Reply from Smartstp

Dear Charlotte,

We are pleased to read your comment. Thank you for your feedback and our support is available whenever you need it. Best regards.

Rated 5 out of 5 stars

SmartSTP is the top choice for those

SmartSTP is the top choice for those seeking a reliable and fast trading platform. The technical support is always readily available to assist.

19 August 2024
Smartstp logo

Reply from Smartstp

Dear Liam,

Thank you for your feedback. We value the opinion of our customers in our quest to continue to offer you a better experience day after day. Best regards.

Rated 1 out of 5 stars

Smartstp ask you for money to "protect"…

Smartstp ask you for money to "protect" you investment, they sugest to operate to loose your money. SCAM!

I lnvested U$4.150 in less than a month.
Even though I had earned more than U$3,000, they sugest to invest wrong. They told me that in order to avoid to lose that money I must shield my account to protect my money, I trusted them but I lost everything. Now they are asking me for more money supposedly to return what I invested. I would never believe in them again until they give me back what they asked for to protect my account, at least. I have all the evidences.

22 August 2024
Unprompted review
Smartstp logo

Reply from Smartstp

Dear Santiago,

We are sorry to hear that your experience was not satisfactory. We want to help you, that is why we have sent you a ‘’Find Reviewer'’ in which you can provide us with more information so that we can deal with your case in a personalised way. We look forward to hearing from you.

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