SM Boilers Gas Heating Ltd Reviews 30

I would’ve rated him zero stars if I could.
The reason for the low score is honestly and integrity issues from the company owner. After chasing up my paperwork for three days with multiple unanswered calls and text (which was promised to me in full and much sooner), he failed to deliver ontime and in full. This work was for a rental property, and I had explained the urgency at the time because I needed to get a new tenant (a heavily pregnant female also with a young child) in as soon as possible. Part of the agreed work was to test all gas appliances and fit new smoke alarms.
He failed to fit the smoke alarms, which I was invoiced for and paid for in full, along with the cost of a new boiler. I received the invoice and paid my bill in full within 24hrs. Shaun’s gas safety certificate noted “no smoke alarms” and recorded the inspection as a fail. Which was his own test for the work paid for.
When I questioned it, Shawn (the company owner) called me a “prick” on the phone and seemed annoyed that I was asking about the legal paperwork he had promised and acknowledged was needed to get a tenant back into the property quickly. He claimed the paperwork had been sent to my email. (Prior to this discussion I had clearly written out my email address in full and sent it to him via text to avoid any spelling issues, (it was a simple copy-and-paste task.)
Shawn’s response when asked about the paid unfitted smoke alarms was “I will put smoke alarms in the post box for you and your key”. Which seems dishonest as he had invoiced and I paid for fitting.
I’m sure this company does do some good work but I’m rating them on this task and interaction.
To try and resolve any issues with the owner you get sworn at and money for work not carried out and highlighted by the companies own test and documented legal paperwork, with held.
I would strongly advise against using him.

I’m a property landlord and I’ve used Shaun a few times now and I will only use him as I’ve found him really trustworthy, competent, reliable, he cleans up after himself and his prices are reasonable, I would have no problem recommending him

Shaun, was very prompt to attend our property and very professional. He diagnosed very quickly and methodically probable issues with our boiler and gave us a very honest solutions to resolve it. I would highly recommend SM Boilers Gas Heating to any of my friends and would have him back to do further work in the future.

Shawn was very professional and got the job done brilliantly.
Kept me up to date with the whole job and would definitely recommend
Thanks

Quick response, clean and very professional, would not hesitate to recommend again.

Complete boiler change. Excellent workmanship. Excellent customer communication. Would absolutely recommend

Great fast and quick service called in the AM for broken boiled and fixed by 2pm with new fan fitted. Highly recommend and especially if you have a Worcester you can’t do better.

We had a problem with our shower pump that Shaun diagnosed and replaced quickly and efficiently, and had our shower running fine again in no time. Fantastic service and very reliable. Would highly recommend.

I had a problem with my boiler that Shaun fixed within 24 hours after ordering new part. Excellent service, professional, knowledgeable and clean worker. Would highly recommend.

Sean replaced my old boiler excellent service as always wouldn't use anyone else
Highly recommend sean hes trustworthy and honest and does a great job

Called Shaun again to change my boiler as it was very old and broke down.
Shaun as always was amazing and managed to change it after a couple of days. I can't recommend him enough, very polite and professional.

Shaun knew exactly what the issue was with our boiler and was able come and sort the problem out and service the boiler at a reasonable price. Very nice man and clearly very good at what he does.

Brilliant service, asked for urgent help as no hot water & boiler in error mode, fast response & new parts fitted very quickly -
June 2024

SM had installed a new boiler for us 12 months ago which has been faultless since installation and we had no hesitation in asking Shaun to fit 5 replacement radiators, originals being at least 30 years old. He visited a couple of times to size up the job and advise on the rads we needed. The new rads are obviously all metric measurements meaning he had a lot of work to do in adapting the existing pipework which he did not only to fit but to look good once complete. The job was done in less than a day and was done solo despite the weight of the larger rads. Very happy with the result and happy to recommend
SM Boilers Gas Heating Ltd

This is the fourth time I've used Shaun at SM Boilers. Brilliant service as ever - Shaun re-routed an ancient gas pipe while I was doing a bathroom refit. Excellent neat and tidy job - explained everything. Also did my yearly gas boiler check.
I definitely recommend and will use again.

Friendly, reliable plumber, very helpful and very knowledgeable, explained exactly what was done to fix my boiler, would highly recommend

Great communication from 1st visit for quote to completion of boiler replacement . Not the cheapest of the 4 companies who quoted but by far not the dearest . But pretty sure not are having work completed that I DEFINATELY picked the right company. Replaced boiler and flue flushed out my rads etc and fitted new magnetic sludge cleaner and protected system. And new wireless move around the house controller.
Would definitely recommend SM BOILERS 100%

Right from the very first meeting of getting a quote, Shaun was friendly and professional and at no time did we feel he was not able to deliver what we were after. At no time did we feel he was there just to fill his bank account either, going well above and beyond our expectations and all at a fantastic price, no hidden extras on the bill. Certainly believe we could not have got a better service or a nicer gent. 100% recommend to everyone, he will certainly be our first port of call going forward for any further work needed. Thank you so much, a super nice, good, trustworthy and honest man. 😬😬😬

Lovely as always
Fitted a new boiler and new piping for us last year. Just came back to do the yearly service. Quick and efficient.
Comfortable around our dogs too so didn’t need to worry about locking them outside

Sean fixed my boiler today
Very prompt service and fully explained what the fault was
Excellent job highly recommend
Thanks again