Smeg UK Reviews 3,182

No was very polite & very helpful, explaining the process clearly and sending the appropriate link almost immediately. One completed & submitted, I received a response explaining my product would be replaced. Fantastic Customer Service. Thank you so much.

Emily was really helpful in resolving my query, and provided prompt answers and a quick resolution - much appreciated!

I had a fault on an acoustic kettle that was only 1 years old. I called the Smeg customer service and spoke with just the nicest person called Michelle. Nothing was too much trouble and she was an absolute delight to speak to. She sorted everything in super quick time. What a classy service! Never had to send anything back to Smeg before but wow was it easy!!
Great products, great service and great customer service representatives. Just brilliant all round!

I would’ve given 5 stars if it weren’t for the misleading ‘option 1’ on email instruction which turned out to be wrong, that said when I was put through to Louise she was really helpful, polite and professional indeed, everything I needed to know about a return/replacement was dealt with very well indeed so well done.

The Customer care support (Charlotte) was very helpful and efficient. Just a shame that SMEG's repair contractor Autowash was not up to the same standard. However, Charlotte was proactive in resolving the issue.

I had an issue with my Smeg blender. I was sent a link to complete with all the details. 10minutes later I was advised replacement was being sent. Great customer service.

I called customer services for a problem with my kettle. They responded very quickly and straight away ordered a new kettle for me. Im very happy with the customer services team

Thank you very muchLouise this is how customers service shootbe ,she is excellent five star

Emailed smeg uk regarding my 28 cm frying pan falling apart got no reply , I called and spoke to Joslyn who told me the had the email and photos of the frying pan?? Why didn’t they do anything they had my full name address and phone number !! I asked her if the can repair or replace she said she will speak to her technical team I think she said ?! That was a week ago I have it in writing from smeg uk that the pans DO have a life time warranty however they do there up most to do nothing !!! If they don’t sort this out asap I will go to trading standards!! NG317GG
Please don’t message and say contact this or that and we’d be happy to help as you won’t and haven’t!!!

Louise was very helpful. She listened to my issue and promptly executed a solution!
She has a very good manner and calming voice - perfect for her role in customer service !

Rang smeg with an issue with my toaster spoke to Michelle,a replacement was sent out within the hour,very efficient more than happy with the customer service.

The best after sales person I have ever heard the most beautiful English accent and efficient Thanks

We have a SMEG oven chosen for its large capacity.
Just recently the oven bulb went. No problem I thought just change the bulb.
Not so the bulb and holder are a complete unit. The oven has to be removed from its under counter siting.
The top and side plates unscrewed and the assembly replaced.
Fitting the new bulb holder assembly took about 5 minutes, dismantling the oven 45 minutes. Luckily I’m able and competent to do this otherwise it’s an engineer job at maybe £150 plus.
This is our second poor experience with SMEG and won’t be buying again.

From start to finish the staff were fantastic.
The technician e-mailed with a description of the fault and explained that there would be no charge.
Top job.

Great service from Jocelyn!

It is such a relief to have my issue dealt with in a timely and compassionate manner. Many thanks to Jocelyn for her support via email. Really great service.

Emily was really helpful and patient in sorting the issue with our dishwasher

Michelle was fantastic—I’d happily give her 5 stars on a separate post. Unfortunately, my experience with the rest of SMEG’s customer service has been absolutely appalling. The engineer who visited my home claimed nothing was wrong, deflecting responsibility and blaming the customer instead.

I’ve had ongoing issues with my microwave, and the engineer dismissed them as “normal hot spots.” My oven has been leaking water, yet SMEG seems to insist it’s my fault. Even after repeatedly requesting a replacement, they sent an email denying liability and stating that if it happens again, they won’t take any action.

I’ve faced numerous problems with all my SMEG appliances in my new home, and I would not recommend them to anyone—seriously, steer clear.

Michelle, however, was a completely different experience. She treated me with respect and resolved my issue within five minutes. Truly a standout in an otherwise frustrating experience

Thankyou for making the service so easy! Michelle was incredibly helpful, responded quickly and was very understanding. Great customer service!

I had a delivery issue with my order which meant I couldn’t be home to give the delivery driver the PIN required, Alex from customer services quickly rearranged my delivery for a day I could be at home and I am delighted with my new appliances. Thank you Alex!