Our experience with Smiirl has been great since day one. The follow-up for the billing & delivery of our Facebook & Instagram counters was so efficient. Fast & secure delivery. Easy set-up via a user-... See more
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🇺🇸 Ten years ago in Paris, we launched Smiirl to bridge the gap between online engagement and physical spaces with our unique displays. “Smiirl,” a quirky blend of Social Media Integrated In Real Life, reflects our commitment to enhancing community connections for businesses. Initially focused on supporting small businesses, we’ve since expanded our mission to aid businesses of all sizes globally. As we celebrate a decade of innovation, we’re excited to keep the momentum going and make it clap for the next ten years! 🇫🇷 Il y a dix ans, nous avons lancé Smiirl à Paris pour créer des affichages qui lient le virtuel au réel, avec une touche unique. “Smiirl”, pour “Social Media Integrated In Real Life”, souligne notre désir de renforcer les communautés autour des entreprises. D’abord centrée sur les petites structures, notre mission s’élargit désormais aux entreprises de toutes tailles, partout dans le monde. Célébrons ensemble une décennie d’innovation et préparons-nous à applaudir pour les dix prochaines années !
Contact info
10 rue de Penthièvre, 75008, Paris, France
- support@smiirl.com
- smiirl.com
Replied to 85% of negative reviews
Typically replies within 1 month
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Doesn't work
Doesn't work, tons of self troubleshooting. Service response time is 7-10 days. Bought it for our store's grand opening, we've been open for a month and it still doesn't work and after trying to get on a conference call to walk through all the errors multiple time, they continue to just respond and send YouTube links. Obviously have tried all the self-troubleshooting and there's no acknowledgement to meet anytime soon.
Would highly NOT recommend.
Update:
Nobody has reached out still to set up a meeting even founders comment.

Reply from Smiirl
Excellent customer service!!
Excellent customer service and my husband and I love our Smiirl for our commercial space!
LOVE this
LOVE this! It definitely get a lot of attention and conversation going! I believe this was a good business purchase.
Very impressed with the time and…
Very impressed with the time and patience they had resolving my techincal issue. Scheduled a Google Meet (no waiting on hold!) and took the time to copletlery resolve my issue.
Great product
Great product. Great supporting materials. I have used it a couple of times now and it certainly attracts attention :-)
It’s a great product with a great…
It’s a great product with a great support team! I would definitely recommend it!
Fast easy set up and super cool
Easy set up and the coolest thing is this is 'live', customers enjoying clicking 'follow' then watching it flip through the numbers recording a new follower!

Reply from Smiirl
Great service
Great service! Lost my power adapter during a shop move, no issue, they helped me sort out a replacement.

Reply from Smiirl
The counter movement is fun!
The counter movement is fun and customers love it. It's really helped me gain followers!

Reply from Smiirl

Reply from Smiirl
Just ok...
In theory, the idea should work, but it does not seem to be driving any following on socials. Price is also a little high for all the more it is.

Reply from Smiirl
Smiirl Brings Energy and Fun to Our Team
I’ve been a Smiirl customer right from the beginning and have bought 4 over the years.
They attract attention in a cool, non-intrusive way.
They’re easy to set up – I even have a custom one that I often reprogram (super easy through their website/login) – so I can make it count sold units or revenue for my sales team. It’s fun and gives an extra boost of motivation.
I’ve only needed to contact customer service once, and everything went far beyond expectations.
My warmest recommendations for Smiirl!

Reply from Smiirl
A fun product, but complicated set up.
A fun product, but unfortunately very complicated to set up. You need a developer to fix the 'JSON URL' in addition to installing the app for the product to work– very inconvenient.

Reply from Smiirl
Product is temperamental at best and…
Product is temperamental at best and has been for over a year.
Over the past week I have attempted to initiate a warranty claim however Smiirl are non responsive.

Reply from Smiirl
Honestly everyone enjoys this so much
Honestly everyone enjoys this so much! All my customer love to engage with it and since I've bought it have gone up 150+ followers :) easy to setup and unique I know the price is a little steep but it also makes it unique which doesn't lose its fun value because not many people see them, or if they do! They want a go. *****

Reply from Smiirl
worst products ever
Please send the return shipping slip to immediately
without automated mailing.
It's been almost two weeks already,
but there's been no action.
This is terrible.

Reply from Smiirl
The counter is great in our lobby
The counter is great in our lobby. The logo put on it came out perfect! Having this made and then shipped was speedy. I manually change our numbers as I am pulling from multiple places. Thank you!

Reply from Smiirl
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