Smile Hub, London Reviews 

599
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, friendly, and go out of their way to provide a very comfortable and reassuring environment. People also deeply appreciate the thorough, clear explanations given during their visits, which ensures everyone feels completely safe and well-informed at every single step. Patients undergoing specialized treatments like orthodontics or routine dental hygiene experience smooth, seamless procedures delivered with minimal discomfort and great care. Consumers consistently note exceptional attention to detail, genuine kindness, and wonderful professional support received throughout their entire dental journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their exceptional professionalism... See more

Service

Users describe positive interactions with service, highlighting exceptional and thoughtful care during their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Smile Hub were very welcoming. Kush was extremely personable and provided me with clear and concise information relating to my dental treatment. His assistant Fatma was equally friendly an... See more

Company replied

Rated 5 out of 5 stars

I have just finished my Invisalign with the smile hub. I had the fantastic Hena and Kumari looking after me for the whole of this year and it has been seamless. My appointments were always prompt and... See more

Company replied

Rated 5 out of 5 stars

Sharaddha is an excellent hygienist. She worked carefully around the two wire retainers inside my upper and lower teeth. She is thorough and considerate. Her careful explanation of how to improve my c... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Judy and Shabana for a fantastic dental hygiene. I have old fillings on my front teeth with persistent stains and Judy always manages to remove them when other hygienists could not.... See more

Company replied


Company details

  1. Dental clinic
  2. Cosmetic Dentist
  3. Dental Hygienist
  4. Dentist
  5. Orthodontist
  6. Teeth whitening service

Written by the company

Smile Hub is dedicated to achieving a high level of dental well-being for all our clients. We have been delivering quality, dental care to busy clients in the City of London since 2001 and are committed to ensuring excellence for all our patients. At Smile Hub we understand the demands of a busy work schedule and can offer the very latest in screening, preventative and aesthetic dental care at all of our clinics. We are a multi-cultural team of expert dental professionals practising right in the heart of the City of London. With diverse skills and a remarkable range of experience we can offer every kind of general dental service to a very high standard.


Contact info

4.9

Excellent

TrustScore 5 out of 5

599 reviews

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4.9

All reviews

(599)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, they kindly advised me, gave me caring service for a long process and I left with a smile that I can be proud of.

13 August 2025
Unprompted review
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Reply from Smile Hub, London

Thank you for sharing your experience at Smile Hub. So pleased to hear you are pleased with your new smile.

Rated 5 out of 5 stars

Consistently excellent...

I've had a consistently excellent experience with Smile Hub, particularly with Judy, Naf and Sarah. They are friendly, professional, and always take the time to make me feel comfortable and well-informed about my treatment options. They have been brilliant with my Invisalign treatment specifically. Highly recommended for anyone looking for a reliable and trustworthy dental service.

7 August 2025
Unprompted review
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Reply from Smile Hub, London

Thanks so much for your wonderful review. Sarah, Judy and Naf will be delighted to hear that you are so happy.

Rated 5 out of 5 stars

Professional care from Dr Hena

I underwent the Invisalign treatment with Dr Hena. She was very supportive, communicating clearly and professionally at the various stages. She demonstrates great care, and is concerned primarily with my treatment and how to get the optimal result. I am very happy with the final outcome and look forward to seeing her at my next catch up.

25 July 2025
Unprompted review
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Reply from Smile Hub, London

Thanks so much for your review Thomas. We are very pleased to hear that you got such a great result. We look forward to seeing you again for your routine care.

Rated 5 out of 5 stars

Great customer attention and service…

Great customer attention and service from Naf, Judy and Sarah.
Attention to detail has improved my dental health and I feel informed about any options or treatment I may need.

23 July 2025
Unprompted review
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Reply from Smile Hub, London

Thank you very much for the review. The Linklaters team will be delighted with your feedback.

Rated 5 out of 5 stars

I had a very positive experience with Smile Hub Spitalfields

I had a very positive experience with Shraddha and her nurse Rebbi.
Shraddha was incredibly thorough, gentle and took time to explain every step of the process while Rebbi ensured I was comfortable throughout.
I very much appreciate their attention to detail and genuine concern for my oral health.
Highly recommended.

11 July 2025
Unprompted review
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Reply from Smile Hub, London

Many thanks for the review and compliments for our team members Sharaddha and Rebbi. They will be delighted that you had such a great experience.

Rated 5 out of 5 stars

Dr Kellie Jones made my appointment…

Dr Kellie Jones made my appointment stress free, she went out of her way to explain everything to me so that I felt in control of what was happening… she’s a real sweetheart, holistic practitioner and professional at what she does - thank you 🙏🏻🙏🏻🙏🏻

8 July 2025
Unprompted review
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Reply from Smile Hub, London

Thanks so much for taking the time to review Kellie. So pleased to hear that you were happy with how your treatment went at Smile Hub Spitalfieds.

Rated 5 out of 5 stars

Perfect hygienist appointment

Perfect hygienist appointment with Sharaddha and Rosa! Both really friendly and explained everything clearly - couldn’t have been a better experience!

23 June 2025
Unprompted review
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Reply from Smile Hub, London

Thanks for the review Freddie. So pleased to hear that you had such a great hygiene appointment. We look forward to seeing you again.

Rated 3 out of 5 stars

Fine service did feel a bit judgey and cash grabby

It’s fine enough and the hygenist did a good job HOWEVER it feels quite pushy and cash grabby. Each time it would be more treatments are needed and it is NOT cheap. I’ve gone to a more local dentist now who has not pushed me into more expensive treatment so I’d be a bit wary off this if you are then great as you can get appointments relatively quick if you have a flexible work situation.

14 February 2025
Unprompted review
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Reply from Smile Hub, London

Thank you for taking the time to review Smile London and noting our flexible appointment offering. I am sorry your experience did not meet your expectations.
Regarding our Hygiene treatment, we provide EMS Airflow Hygiene with Guided Biofilm removal. Biofilm are the bacterial deposits that stick to your teeth. If a patient attends for an appointment with a lot of visible plaque they are advised that it would require more than one visit to properly clean their teeth and educate them on what they can be doing at home to better maintain this. At the first hygiene appointment, a score for both plaque and inflammation is recorded and if it's high i.e more than 20-30% of their teeth are covered in plaque and there are high levels of inflammation then the need for more than one visit is confirmed by the Hygienist.

We use this system to try to help our patients improve not only their oral health but their general health as well. Chronically bleeding gums can increase your risk of heart disease and other general health problems.

Ideally we aim for less than 20% plaque and less then 10% your gums being inflamed to help minimise risks to your oral and general health.

Improving health is a process and in the treatment of gum disease we can not always reverse any damage or affects in one visit. Leaving someone with high plaque and bleeding scores another six months until their next appointment has done little to change their oral health profile and risk.
We consider this approach to be health focused and I apologise if it was not communicated in that way.
We would be very happy to rinvestigate your case if you would like to share your information with out practice manager. Please email mitch@smile-hub.co.uk.

Rated 5 out of 5 stars

Always super good care from Dr Kush

Always super good care from Dr Kush. Very gentle approach and understanding. Would recommend to anyone. Also thanks to help from Guilane the nurse working with him.

4 June 2025
Unprompted review
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Reply from Smile Hub, London

Thank you for recognising the care you have received from Kush and Giuliane. Your review is much appreciated.

Rated 5 out of 5 stars

Outstanding Dental Care from a Fantastic Team

I’ve been seeing Kush for my dental check-ups and treatments for several years now, and I couldn’t be happier with the care I’ve received. He has completely transformed and maintained the health and appearance of my teeth over time. Kush is not only incredibly knowledgeable but also very personable—always taking the time to explain things clearly and make me feel at ease.

Recently, I had a hygienist appointment with Judy and Rosa, and the experience was just as positive. They were thorough and professional, but also made the visit genuinely pleasant. What stood out was that they didn’t just perform the service—they went above and beyond to give me practical advice on how to maintain my oral health at home. Both were super friendly and made the whole experience feel more like a collaboration than a routine procedure.

Highly recommend this team for anyone looking for expert, friendly, and proactive dental care.

29 May 2025
Unprompted review
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Reply from Smile Hub, London

Thank you very much for taking the time to write such a comprehensive review of our services. We really appreciate your feedback our our care and services.

Rated 5 out of 5 stars

Hena is amazing!!

14 May 2025
Unprompted review
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Reply from Smile Hub, London

Thank you for reviewing our service and the care you received from Hena. So pleased to hear it has gone so well.

Rated 5 out of 5 stars

Positive dental experience

Really positive experience thanks to thoughtful and considerate Dentist, and her excellent Nurse, Saif.

7 May 2025
Unprompted review
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Reply from Smile Hub, London

Thanks for the review Kevin. Kellie and Saif are very grateful for your feed back.

Rated 1 out of 5 stars

not friendly

Felt like a nuisance to be seen, didn’t feel welcome at all

16 May 2024
Unprompted review
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Reply from Smile Hub, London

Hi Chris. We are very concerned to recieve this review. We do go to alot of effort to ensure that people do not have a negative experience as demontrated by the hundreds of postive reviews we have received.
We do take feedback very seriously so please do contact our practice manager to discuss your experience. mitch@smile-hub.co.uk.

Rated 5 out of 5 stars

Had an emergency appointment with Dr

Had an emergency appointment with Dr. Shaikho. He is an absolute star, I have been to over 10 dentists in London and he is THE BEST! Great job, very gentle and kind. Would 100% reccomend

26 April 2025
Unprompted review
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Reply from Smile Hub, London

Thanks for your very positive review of your emergency appointment. Dr Shaikho appreciates the feedback and we hope to see you again soon.

Rated 5 out of 5 stars

Really helpful and explained everything…

Really helpful and explained everything beautifully. Thanks to Shaikho & Rebbi for being kind and professional. It was a great appointment, not rushed and got my answers!

26 April 2025
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thanks for taking the time to review our services. We are really pleased you were happy with the information and experience.

Rated 5 out of 5 stars

All members of staff that I have…

All members of staff that I have interacted with have been fantastic- very welcoming, clear communication, great client service and have put me at ease. The best dentist experience I've ever had and would wholeheartedly recommend them. Thank you to Sarah, Naf and James.

9 April 2025
Unprompted review
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Reply from Smile Hub, London

Thanks for your lovely review Sophie and great to hear you have had a good experience across the team.

Rated 5 out of 5 stars

Excellent

Excellent, friendly service where all staff make you feel completely at ease. They explain everything in detail and provide the upmost care when visiting for checkups and treatments.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used Smile Hub for at least 10…

I’ve used Smile Hub for at least 10 years and can highly recommend Kush who has a wealth of experience. Equipment appears to be up to date with 3D scanning etc. Appointment process is slick, Spitalfields clinic is clean and comfortable. Pricing is fair.

10 March 2025
Unprompted review
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Reply from Smile Hub, London

Thank you for your review of Smile Hub and Kush. Pleased to hear you like the technology we use and thank you for being a loyal patient of the practice.

Rated 5 out of 5 stars

Dr Sarah is the best of the best…

Dr Sarah is the best of the best together with her great assistant Naf. They are reassuring and I actually like going to the dentist now!

12 February 2025
Unprompted review
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Reply from Smile Hub, London

Thank you Barbara for your review. Sarah and Naf are a very popular team!

Rated 5 out of 5 stars

Thumbs up for Dr Ashish Sharma

I've seen Dr Ashish Sharma for a year now and always greeted with professional service and good advice. Thank you!

7 March 2025
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thank you for your review. Great to hear that the service provided has been consistent for you over the past year.

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