Smile Hub, London Reviews 

599
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the entire team is exceptionally welcoming, friendly, and highly professional during every single appointment. Many people appreciate the clear explanations, thorough consultations, and detailed guidance provided throughout their various dental procedures. Consumers consistently note that treatments are handled with immense care, ensuring a remarkably comfortable and virtually painless process. Visitors often feel completely at ease and exceptionally well looked after, turning what could be a stressful occasion into a smooth and reassuring journey. Individuals looking for reliable care regularly express deep satisfaction with the outstanding support and consistently impressive outcomes they receive.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their exceptional professionalism... See more

Service

Users describe positive interactions with service, highlighting exceptional and thoughtful care during their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Smile Hub were very welcoming. Kush was extremely personable and provided me with clear and concise information relating to my dental treatment. His assistant Fatma was equally friendly an... See more

Company replied

Rated 5 out of 5 stars

I have just finished my Invisalign with the smile hub. I had the fantastic Hena and Kumari looking after me for the whole of this year and it has been seamless. My appointments were always prompt and... See more

Company replied

Rated 5 out of 5 stars

Sharaddha is an excellent hygienist. She worked carefully around the two wire retainers inside my upper and lower teeth. She is thorough and considerate. Her careful explanation of how to improve my c... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Judy and Shabana for a fantastic dental hygiene. I have old fillings on my front teeth with persistent stains and Judy always manages to remove them when other hygienists could not.... See more

Company replied


Company details

  1. Dental clinic
  2. Cosmetic Dentist
  3. Dental Hygienist
  4. Dentist
  5. Orthodontist
  6. Teeth whitening service

Written by the company

Smile Hub is dedicated to achieving a high level of dental well-being for all our clients. We have been delivering quality, dental care to busy clients in the City of London since 2001 and are committed to ensuring excellence for all our patients. At Smile Hub we understand the demands of a busy work schedule and can offer the very latest in screening, preventative and aesthetic dental care at all of our clinics. We are a multi-cultural team of expert dental professionals practising right in the heart of the City of London. With diverse skills and a remarkable range of experience we can offer every kind of general dental service to a very high standard.


Contact info

4.9

Excellent

TrustScore 5 out of 5

599 reviews

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4.9

All reviews

(599)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Sorted me out very quickly

Sorted me out very quickly. Thoughtful and professional help when I needed it. Thank you.

15 August 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thanks for the review and pleased we could help you so quickly.

Rated 5 out of 5 stars

Impacted wisdom tooth extraction - zero pain afterwards!

I had a wisdom tooth extraction with Kush. He took a great deal of time and care over the extraction - the tooth was at an odd angle and he spent time with different tools to get it out. He took such great care that I had NO pain whatsoever after the extraction. I was expecting to be holed up and in agony for a few days but I didn't even need to take any painkillers at all. Thank you!

14 August 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

So pleased to hear that your wisdom tooth was removed succesfully and pain free. Thanks for taking the time to review our services and Dr Kush.

Rated 5 out of 5 stars

Wonderful hygienist

I saw a hygienist at Smile Hub recently and had a great experience. The hygienist was friendly and knowledgeable and did a wonderful job. My teeth felt so much better afterwards. I've also seen dentists at Smile Hub in the past and always had good experiences. Highly recommend.

15 August 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thanks for reviewing our hygine services. Pleased you have had a great experience.

Rated 5 out of 5 stars

Great service

Seen on time. Modern equipment. Great staff who explain everything clearly.

7 August 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Thanks Tim for reviewing the service and our clinic. We love all the modern technology and equipment as well!

Rated 4 out of 5 stars

Computer set up caused delay

Everything in the appointment was great - staff friendly and put me at ease. All questions answered in understandable manner.
The reason for loss of star is that at the end when wanting to pay I had to wait whilst the computer became 'free' as it being used at other Smile Hub site.
I question why does the computer in Linklaters Smile Hub set up so linked to another site? This is causing Linklaters patients a delay at the end of their treatment - they have to wait until their computer becomes 'available' so they can process the payment.

1 August 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Hi Jayne
Thanks for your feedback and I am pleased that your appointment went well.
I apologise for the delay at the end of the appointment. We have Linklaters clients being seen at Linklaters and some Linklaters clients wanting to be seen at our Spitalfields clinic. As a result we have a system to allow the patients to book back at Linklaters (while they are still in reception at our Spitalfields practice). We are aware of the delay this can cause and will be moving to a new set up in the autumn to prevent this from happening in the future. I have also asked reception to to be aware of clients time so they are not kept waiting at the end of their visits.
Kind regards
Cath Freestone

Rated 5 out of 5 stars

Amazing service

Amazing service

Dr Hena was great from the original consultation through to the various appointments I've had to repair my broken front teeth and for composite edge bonding. I would not hesitate to recommend her enough.

27 July 2023
Unprompted review
Rated 2 out of 5 stars

I will start with the positive

I will start with the positives - the hygienist was friendly and polite and the treatment was explained to me all throughout.

Negative - I was stuck in their lift for 10 mins! A tiny lift without ventilation. I rang the alarm twice, which goes through to a central answering machine, you can’t hear what the other person says, all this time I’m asking for help, called the practice from inside the lift and no answer. At this point I’m panicking and getting breathless, feel like I’m on some sort of Final Destination movie. I scream for help and no answer. I finally decided the only way to get out of the lift was to force the doors open to escape. After I climbed out I informed the receptionist that I had been trapped which he could clearly see the lift was half way up. His reply was “did it move at all” no concern whatsoever if I was ok, or if he could help at all, just asked me to take the stairs. Overall not a good experience from the reception staff, no companion or worry at all for something so frightful. Based on my experience I would not recommend going here.

24 July 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Hi Isabella,

Thank you for leaving positive feedback regarding your hygienist appointment at our clinic. I am pleased that this did meet your expectations.

Regarding the problem you encountered with the lift in our building, I want to apologise. As discussed over the phone, I am extremely sorry that this happened to you.

The lift has been in service since 2019 without any problems like this. The lift is inspected every 6 months with maintenance visits occurring every 3 months with relevant documentation in our records.

The lift was taken out of service immediately and our lift maintenance company have attended and the fault has been rectified.

With the regard to the issue with our central alarm answering machine. This system was recently installed. I have informed them that you were not able to hear them clearly enough when you pressed the alarm button. They advised me that they will be making modifications to improve the quality.

As you mentioned you were happy with the treatment, we would be more than happy to see you again and possibly use the stairs to the 2nd floor as an alternative to the lift.


Kind regards,

Mitch Crotch, Practice Manager

Rated 5 out of 5 stars

Thank you, as always!

I chipped a tooth on a Sunday and so got in touch with the team Monday to arrange an emergency appointment. Everyone was so helpful and I was able to see Cath quickly. She sorted the problem straight away, and the procedure was quick, painless and efficient as usual! The repair was perfect and felt exactly like my old tooth straight away. Everyone at Smile Hub is so lovely, always helpful, sympathetic, kind, caring and a pleasure to be with. I feel very lucky to be a patient and I always know I am in good hands. Thank you to Cath and all of the team, as always.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

The reviews are accurate! Super impressed

I do a ton of research before I commit to any medical professional and this place came with tons of rave reviews. They are all true. Kind and friendly staff, state-of-the-art equipment, informative and helpful experts, and I like that they didn't try to make my smile "Instagram perfect" but rather help me get the plan that made me feel like my smile was going to be perfect for me.

Highly recommend! So happy I found them.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Won't be going back to Smilehub again

Been to Smilehub for two years without issue but was given a new hygienist which absolutely ruined the experience, extremely painful visit with no semblance of care for the patient.

Had tears in my eyes from pain and they did not stop or support at all, will not be visiting smile hub again or recommending it to friends again.

30 June 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Dear Heather,

I am extremely sorry for the experience you had with our hygienist. The review and feedback you left is definitely not what we want our patients to encounter during their visits.

I would appreciate it if you could contact me so I can understand more about what happened and what was (or wasn't) said during your appointment. My e-mail address is mitch@smile-hub.co.uk.


Kind regards,
Mitch

Practice Manager

Rated 5 out of 5 stars

Very proffesional

Very proffesional, I was constantly asked if I was ok and was very happy with my results. Thanks Smile Hub

5 May 2023
Unprompted review

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