smileie.com Reviews 

I'm really happy with the results. I feel like they're comparable to invisalign, which was going to be $10,000. Not in my budget. This was easy, the customer service was great. Highly recommend.

Great support! Our zoom appointment was a big help in guiding us through the process to get good impressions. Dr. Jay was very helpful!

Dr. Arooj is LOVELY!

Pretty happy overall with my smilie experience. My teeth have straightened significantly and the cost was considerably less than the leading name brand. The biggest thing was the fitting for the trays. I myself had a little trouble getting a good bite tray. I had to do the virtual meeting for instructions getting a good tray. The Dr. was very helpful but being a stranger to the virtual meetings I missed two appointments, I guess I was doing the meeting wrong or something. But I did figure it out so waiting on my last set of trays.

A lovely experience!

Dr. Jay was extremely helpful and patient as I figured out the molds and was able to do them. Would very much recommend.

Dr Jay was fantastic! He was patient and very helpful! Got my impressions done successfully!

This whole process has been very simple and straightforward. Every person I have spoke with has been extremely nice and very helpful when answering my question. The impression kits were very easy to do, all I needed to do was follow the guide. So far I have had a wonderful experience with this company.

Dr. Arooj was incredibly patient, kind and helpful. I had an easy impression fitting thanks to her. Excellent experience.

Knowledgeable team member that explained the impression-making process clearly. She did a great job coaching me thru the process of making proper impressions!

I’ve had a good overall experience with Smileie. The aligners noticeably improved my smile, and the treatment process was simple and easy to follow. Shipping was smooth, instructions were clear, and their team has been responsive whenever I’ve reached out with questions. I’m currently working through a small final adjustment, but overall I’m happy with the progress and results so far.

The doctor was very helpful and kind.

Dr. Arooj was awesome! She was patient with us over zoom and made the process really easy. She's very pleasant and I appreciate her taking the time to help us get the impressions just right. Very happy with this service so far.

Dr. Arooj Sibtain was great helping me do my impressions the correct way!! My Smileie advisor is also great at communicating. We will see how my smile turns out. I love the convenience of this teeth straightening plan.

Made it simple and easy! I appreciate your time and help!

Dr Jawad was great and very thorough. A little hard to understand about side of that we got the job done.

I had a very disappointing experience with Smileie.
About a year ago, I purchased their aligners. After several months, one of them didn’t fit properly. When I contacted them, they acknowledged that new impressions were needed, which suggests the issue was on their end.
The problem came when they told me I had to pay $50 to ship a new impression kit and another $50 to ship replacement aligners because I now live in Puerto Rico. That’s $100 to fix what appears to be their own mistake.
This makes no sense. Puerto Rico is part of the United States, and their website does not disclose any extra charges for shipping there. In fact, when I tried placing a new order using my Puerto Rico address, it clearly showed free shipping.
So on one hand they advertise free shipping, and on the other they try to charge you when you actually need support. That’s inconsistent at best and misleading at worst.
I was willing to work with them, but this feels like they’re trying to pass their mistake onto the customer.
Be careful if you’re buying from them, especially if you’re in Puerto Rico

Update: After I posted this review, Smileie responded publicly saying they had reached out with a resolution and asked me to reply so they could move forward. What they did not mention publicly is that, in their private emails, they repeatedly asked me to remove or update my Trustpilot and Google reviews before they would send the refinement materials.

To be clear, I am not refusing to update my review. I told Smileie multiple times that I would update my reviews once the matter was fully resolved and once I actually received the impression kit and refinement aligners. However, I will not remove or modify a truthful review before receiving the materials needed to fix the treatment issue.

This started because my original treatment was not working as intended and Smileie determined that new impressions were needed for a refinement. Then they tried to charge me an additional $100 in shipping fees to Puerto Rico: $50 for the impression kit and $50 for the refinement aligners. These fees were not disclosed when I purchased the treatment, and their website showed free shipping when I entered a Puerto Rico address.

After I left reviews, they said they would cover the shipping, but then tied the process to me changing or removing the reviews. In one email, they asked me to send a screenshot after removing or updating the review, and said they would then send the materials. Later, they suggested I update or remove the reviews once tracking was provided, even before the process was completed.

I refused to change my truthful reviews before the issue was actually resolved. Since then, I have not received confirmation that anything was shipped, no tracking number, no impression kit, and no refinement aligners.

Their public reply makes it sound like they simply offered a resolution and are waiting on me, but the private communications show a very different situation. I am still waiting for Smileie to provide the corrective materials without making review removal or modification a condition.

Dr. Jay was extremely helpful when it came to making the impressions. He explained it very well, gave very good examples and checked the progress each step of the way.