Smile Perfect Reviews 

694
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process and the effectiveness of the product, often achieving desired results. The customer service and staff are frequently highlighted for being professional, friendly, and exceptionally helpful, providing constant support and quick response times, making the overall service stress-free. However, some customers experienced delays in communication and response times, occasionally needing to chase for updates. A few also reported product issues, such as aligners not fitting or treatment outcomes differing from what was promised, alongside delays in receiving products or treatment plans and a lack of follow-up on their progress.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing satisfaction with the quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the care team's communicative... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing and... See more

Response time

People report positive experiences with response times, with many customers praising the quick and helpful... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more

Rated 5 out of 5 stars

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!) I havnt started these lon... See more

Rated 5 out of 5 stars

So far all has gone really well, communication has been good and it’s been really easy taking impressions and receiving the scan results to see how my teeth will hopefully eventually look…. Watch th... See more

Rated 5 out of 5 stars

Very good price for aligners, clear and fast communication from the company and kept me updated each step of the way. Professional and friendly service also


Company details

  1. Health and beauty shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(694)

592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good so far

Now that I'm on my 3rd tray, I feel like I can give an honest review. My teeth have already started to straighten and I'm looking forward to continued progress. The bonus whitening kit has been great too! The only "downfall" I can report on is that the process after the impressions were sent back and the shipping took longer than I expected.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Game Changer

You gave me the confidence that I had needed my whole life. For me, my world was remade when I chose Smile Perfect.

Kyle

1 April 2025
Unprompted review
Rated 5 out of 5 stars

So far I’ve had a really positive…

So far I’ve had a really positive experience with Smile Perfect. Although I haven’t received my aligners yet, the communication from their team has been excellent from the start.

Every question I’ve had has been answered quickly and clearly, and the whole process has been explained really well. It’s reassuring when a company takes the time to keep you informed and respond properly rather than sending generic replies.

The ordering process has been straightforward and professional, and they’ve kept me updated at each stage so far. Based on the customer service and communication alone, I feel confident moving forward with the treatment.

Looking forward to receiving my aligners and starting the process.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Great communication along all steps of…

Great communication and clear instructions along all steps of the process. Received my 3D model in good time and acted quickly on the changes I requested. I'm looking forward now to receive my aligners.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow, you guys have sincerely brighten my smile, lol
Thank you mikey for all your support and the 3d video of before and after really show the artistry to what you guys are all about,
My wife was skeptical at 1st bcos you guys was the cheapest,
But your commitment to customer certification is unparalleled, you guys are truly special to me

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Alternative

The progress my teeth have made has been insane! Amazing customer support team who have handled my issues flawlessly! If you are looking for an alternative invisilign plan with much cheaper prices, you are gonna wanna check them out!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic communications

About to recieve my retainers, my expieriance so far has been really good, mike has been really responsive and its all been on time and professional. I have friends who have nearly completed their treatment and they are all happy too so very confident and happy with everything so far!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent so far

I am half way through my treatment with smile perfect and so far the service has been excellent. The communication and correspondence regarding my images and moulds has been very good.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Smooth experience

Couldn’t recommend smile perfect more. very smooth experience and any questions or issues I had were resolved very quickly. Professional and friendly

3 March 2026
Unprompted review

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