My experience is very fast withdraws unless it’s over $200 and then it takes 3-4 days. Makes no sense to me. I get $100 and $200 payouts in 10 minutes. I feel like they purposely make you wait so that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Redemption process was quick and easy. Although I don’t win on smiles much but when I do I usually have my funds the same day.
UPDATE: They quickly unbanned after posting this, they just wanted me to verify my ID. I got banned from Smiles.com out of nowhere with absolutely no explanation. No warning, no email, nothing. I t... See more
Company replied
Overall an awesome platform to play on. I’ve had some pretty good fortune come my way by way of winnings with smiles casino and the customer service is nice and very helpful. They also follow up with... See more
Company replied
Company details
Written by the company
Welcome to Smiles Casino – your top choice for an exciting and innovative social gaming experience. At Smiles Casino, you’ll find a wide range of thrilling games, ensuring there’s always something new to enjoy. Playing is always free, and we offer generous rewards and exclusive promotions to keep things engaging. We prioritize your convenience with secure payment options, fast redemption, and customer support available 24/7. Discover the fun of our Entertainment Wonderland and enjoy free games anytime, anywhere with Smiles Casino!
Contact info
1013 Centre Road, Suite 403-B, 19805, Wilmington, United States
- support@smilescasino.com
- smilescasino.com
3.6
Average
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service fun and exciting…
Great customer service fun and exciting slots and so many ways to earn free sweeps coins thru social interactive apps
3 October 2025
Unprompted review
Reply from Smiles Casino
Hi Amber,
We’re so happy to hear you’re enjoying the variety of games and ways to earn Sweeps Coins through our social channels. It’s wonderful to know you’re having fun and that our customer service team has made a great impression. Thanks for sharing your experience with Smiles Casino!
I am not pleased with this casino…
I am not pleased with this casino whatsoever. As stated by other players, this casino is very avaricious. They payed good the first few times. They asked me to give a review; however, I was hesitant until I played more in order to write a truthful review. I wonder if all
Of the five star reviews were after the players only played a few times. I’ve lost so much money. I’ve never played an online casino where I couldn’t hit a bonus or two. There are constantly dead spins after dead spins and no bonus with some gameplay. They’re taking money and not giving in return. It’s easy to get drawn in by a few big hits and then afterwards, you’re steadily losing. I’ve lost about $600 in less than an hour. I’ve even spoken to an attorney about a class action. They are not running these casinos fairly. Take screenshots of your redemptions and compare your losses to your wins—unparalleled by a long shot. Don’t continue to lose your money. Stop playing these online casinos because they are a BIG SCAM! The lawyers are filing a class action against Pulsz. Hopefully they’ll all be shutdown soon to protect us from unfair game practices. If they’re not being regulated, of course they'll do whatever they want. I waited to see if things would turn around, nevertheless, they didn’t.
2 October 2025
Unprompted review
Reply from Smiles Casino
Hi Katina,
Thank you for sharing your feedback. We want to assure you that all of our games operate with certified RTP rates designed to ensure fair outcomes over time. While wins and losses can vary from session to session, results are always based on chance.
If you’d like, our support team at support@smilescasino.com
will be happy to review your account and answer any questions you may have. We appreciate your comments and hope to provide you with a more enjoyable experience moving forward.
Great place to play
Overall an awesome platform to play on. I’ve had some pretty good fortune come my way by way of winnings with smiles casino and the customer service is nice and very helpful. They also follow up with ALL concerns no matter how big or small. Please continue to live up to your name and reputation. I will be a continued and loyal customer for life.
26 September 2025
Unprompted review
Reply from Smiles Casino
Hi John,
Thank you for your wonderful feedback! We’re so glad to hear you’ve had a great experience with our platform, both in games and with our customer support team. Your loyalty means a lot to us, and we’ll keep working hard to live up to your expectations. We can’t wait to keep bringing you more fun and exciting moments at Smiles Casino!
Don't need the hassle
I have only gone to this Casino a couple of times. I tried them this evening and upon signing in it said my account was banned. I can't think of any reason why that should be the case. I don't need the hassle of contacting customer support, I didn't do anything wrong. Smiles, you put a frown right on my face.
19 September 2025
Unprompted review
Reply from Smiles Casino
Hi Lisa,
We requested your details in order to evaluate what happened with your account, and our support team will be happy to check into this for you and explain the situation. Please feel free to reach out to us anytime at support@smilescasino.com.
I wrote AMOE back in February 2025 its…
I wrote AMOE back in February 2025 its now September 2025 still haven't received credit. I only wrote 20 letters they say u get sweeps coins for writing. Nope never got it. Wasted my time and money
12 February 2025
Unprompted review
Reply from Smiles Casino
Hi Jerame,
Thanks for sharing your experience. Please reach out to our team at support@smilescasino.com with your details. We’ll be happy to look into your AMOE request and make sure you’re assisted properly.
I want to know if smiles stop paying…
I want to know if smiles stop paying mail entries this month ?
9 September 2025
Unprompted review
Reply from Smiles Casino
Hi Veronca,
Thanks for your feedback. For any questions regarding mail entries, please contact our support team at support@smilescasino.com
and they’ll be happy to assist you.
I started playing Smiles Casino and was…
I started playing Smiles Casino and was extremely impressed with the games and the joy of the winnings . The feel of casino thrills from the comfort of your phone is a new level of excitement! Multiple wins and a grand win of $5k took me by surprise from the comfort of my home 🤩
3 September 2025
Unprompted review
Reply from Smiles Casino
Hi Leighann,
That’s amazing — huge congratulations on your grand win! We’re thrilled to hear you’re enjoying the excitement of Smiles Casino right from home. Thanks so much for sharing your wonderful experience!
Fun site
Fun site, great customer service, they are stonewalling my current redemption review, other than that I’m pretty satisfied if they hurry up, we all know this 3-5 business days is a predatory trap to keep the addicts money
25 August 2025
Unprompted review
Reply from Smiles Casino
Hi Michael,
Thanks for sharing your kind words! We’re happy to know you’re enjoying Smiles Casino and our customer service. As for your redemption, our team is already on it and will keep you updated. We appreciate your patience and look forward to having you continue playing with us.
asking for way too much just to re open…
asking for way too much just to re open my account. Im not sharing copies of 4 credit card plus bank statements.
19 August 2025
Unprompted review
Reply from Smiles Casino
Hi Brandon,
We understand your concern. For account security and compliance, we sometimes need to request additional documents, but we only ask for what’s required to verify ownership and keep accounts safe. If you’d like, our support team can guide you step by step through the process.
EDIT: Hi Brandon,
Our support team has reviewed your case and reopened your account. We hope you’ll enjoy playing with us again! If you have any other questions, please don’t hesitate to reach out to our support team anytime.
I started to play on this site until I…
I started to play on this site until I realized that their daily bonus is only $0.05 💀
17 August 2025
Unprompted review
Reply from Smiles Casino
Hi Shanone,
Thanks for your feedback. Our daily bonus is a small extra on top of gameplay, and many players enjoy it as a consistent perk. We’re always reviewing our rewards and promotions, so your comments are helpful as we look at future improvements.
This site has wide variety of different…
This site has wide variety of different fun games. I’ve won a good large amount in the short time I’ve been playing with them! Definitely recommend. Their support is very responsive. I will definitely continue to play on this site.
13 August 2025
Unprompted review
Reply from Smiles Casino
Hi Holly,
Thanks for sharing your experience. We're so glad you're enjoying the variety of games and have had some great wins already. It's wonderful to hear our support team has been responsive for you. We appreciate your recommendation and look forward to having you play with us for a long time.
Love the game one of the best I've…
Love the game one of the best I've played yet!
23 July 2025
Unprompted review
Reply from Smiles Casino
Hi Sonia,
Thanks so much for your kind words! We're glad to hear you're enjoying the games and that Smiles is standing out for you. We appreciate you being part of the community and hope your lucky streak continues!
Scam
Scam. Started with the 2.50sc. Worked my way up to 200sc. As soon as I exited the game my account showed zero.
22 July 2025
Unprompted review
Reply from Smiles Casino
Hi Sisouk,
Thanks for your feedback. We're sorry to hear about your experience. This doesn’t sound typical, and we’d like to look into it further for you. Please reach out to our support team at support@smilescasino.com so we can investigate and make sure everything is accurate on your account.
Reply from Smiles Casino
Hi Nicole,
Thanks so much for your kind words. We’re really happy to hear that you’re enjoying your time at Smiles Casino and that our customer service team has made a positive impression. If there's ever anything you need, we're always here to help!
TRASH SCAM GREEDY
If i can give no star i will! I put $200 and i never got even a free spin! I can’t believe i played in a lots of casino online but this is one of the most greedy casino I’ve played. If you want to win DO NOT PLAY IN THIS CASINO. THIS IS LITERALLY TRASH NO RETURN TO PLAYER NO NOTHING! THEY WILL ONLY TAKE YOUR MONEY A BIG SCAM!
10 July 2025
Unprompted review
Reply from Smiles Casino
Hi Cheenie,
We’re sorry to hear your experience didn’t meet your expectations. We understand how disappointing it can feel when things don’t go your way, especially after making a deposit. Smiles Casino operates under a sweepstakes model, where outcomes are entirely based on chance, and results will naturally vary for each player. We genuinely want everyone to have a fair and enjoyable experience, and our support team is always available to help with any questions or concerns.
Can't find my free 10 spins in depths…
Can't find my free 10 spins in depths or fortune
2 July 2025
Unprompted review
Reply from Smiles Casino
Hi Lorenzo,
Thanks for your feedback. If you're having trouble locating your 10 spins in Depths of Fortune, our team will be happy to assist. Please contact us at support@smilescasino.com so we can take a closer look and make sure everything is sorted for you.
Five Cent Bonus? What a Joke
Used to enjoy Smiles Casino for the daily bonuses. Now it’s 5 cents a day and max is 15 cents like that’s supposed to keep people playing? It feels like a slap in the face. Not worth my time anymore.
24 June 2025
Unprompted review
Reply from Smiles Casino
Hi Grant,
Thanks for your feedback. We’re sorry to hear you feel disappointed with the recent daily bonus changes. While bonus amounts can vary over time as part of ongoing updates, we understand how important these rewards are to our users. Your input is appreciated, and we’ll make sure it’s shared with the relevant team as we continue to shape a fair and enjoyable experience for everyone.
Not impressed
I couldn’t hit a bonus to save my life. Seems shady and I probably won’t be using this site anymore
17 June 2025
Unprompted review
Reply from Smiles Casino
Hi L_Housman,
Thanks for giving Smiles a try. We understand how discouraging it can feel when wins don’t come your way, especially early on. All outcomes are random and based on chance, but we always want the experience to feel fair and engaging. Your feedback is important, and we’ll keep working to improve for all players.
Great platform
16 June 2025
Unprompted review
Reply from Smiles Casino
Hi Ronald,
Thanks for the great feedback. We’re happy to hear you're enjoying the platform and appreciate you taking a moment to share your experience. Hope your next sessions bring even more fun.
Reply from Smiles Casino
Hi KAltieri,
Thanks for the great review. We’re glad you're enjoying the wide selection of games. We’re always working to keep the fun going with even more variety. Appreciate you being part of Smiles!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.