Smith Newyork Reviews 95

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Daughter ordered a dress, absolutely not as described in any way, poor quality, too small. I would advice everybody to do a charge back with your bank, you will get your money back that way , the bank... See more

Rated 1 out of 5 stars

Received 2 orders weeks later, from China, despite warehouse in NYC claim. One jacket seems like it might be functional, but cheap. Other jacket is cheap junk and the sweater just has print designs ra... See more

Rated 1 out of 5 stars

This company is fraud, they ship directly from China; item I purchased as "cashmere sweater" has nothing to do with cashmere, extremely poor quality and unpleasant synthetics material. When I tried to... See more

Rated 1 out of 5 stars

There is nothing true or trustworthy about this company. I generally research unknown vendors but was totally suckered by the slick website, the name and the backstory of an old trusted store going ou... See more

Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TOTAL GARBAGE

TOTAL GARBAGE! This is cheap Chinese clothing marketed as though it were American. Terrible quality and opaque return policies. They asked me to send the garment back to China when I asked to return it, and they asked me to lie about the value of it so they wouldn’t be charged customs duties on it. Had I known it was coming from China, I’d have never ordered it.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Received cheap junk from China weeks after order

Received 2 orders weeks later, from China, despite warehouse in NYC claim. One jacket seems like it might be functional, but cheap. Other jacket is cheap junk and the sweater just has print designs rather than the website appearance of various knitting styles (cable knit, etc.). Rip off.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

SCAM. SCAM. SCAM

What the picture is and what the description states is a far cry from the item you get. If you try to return it is at least $20 to send item back to China. That policy is not clearly visible until you try to return.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Don't Get Suckered

Man! I have bought some cheesy shit online before, but this one takes the cake. Shoddy jacket, which was not even close to what was described.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. This is straight up bait and switch. Product is not what was advertised at all.

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Scam artist

Scam artist
Received my order and jacket was too small. Have tried in vain a dozen times to contact them with login codes they sent, none of which worked. They have on postal address or phone number posted. DO NOT order anything from them!!!

27 November 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

One day after I placed an order for a "cashmere sweater", I changed my mind and sent an email to canceled my order. I did not receive a response. Three days later I got three emails telling me it was being shipped. It arrived ten days later, was nothing like the sweater I expected. Quality was poor, nowhere did it have a label, did not say cashmere anywhere, felt nothing like cashmere. I sent another email stating I wanted to return it. I did receive a response this time letting me know the shipping cost would be $20-30 plus a custom charge. Plus, it would need to be returned within 14 days after the purchase. By this time it would be too late to returned it and the cost of return would total more than half the cost of the sweater. This company is a scam and should not be allowed to sell in the USA.

24 November 2024
Unprompted review
Rated 1 out of 5 stars

Cashmere that's really spandex and polyester

Ordered what was described as a cashmere sweater, waited more than two weeks for it to arrive from China, and the label has it as polyester and spandex. Definitely, stay away. Just because it's on Facebook does not make it legit. They're crooks.

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Why does Facebook allow these Chinese companies to lie and misrepresent products! Shame on all of them! Waste of money and time! The refund process is nonexistent! Will try to cancel payment with credit card company! Never again!

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Nothing to like about this company

I really can't find anything good to say about this company except that their photos look good. But don't be fooled.
I was sent an email saying they were going out of business. A picture showed an older couple, very happy, talking about it was time to retire. I fell for the scam hook, line, and sinker.
I ordered two sweaters and was disappointed with both. One was made from very flimsy material and wasn't worth half of what I paid.
The other had a beautiful design but the size was way too small. Plus the turtle neck was very tight and not printed on the reverse side. So, if you folded the neck down, it showed a blank pattern.
Next, I had difficulty returning them to China (paid $30 to the post office). I had to email my postal receipt, sales receipt, and return form - all okay with me. But their email address did not work! I still don't know if I am going to get my money back.
DON'T BUY FROM THIS COMPANY

26 November 2024
Unprompted review
Rated 1 out of 5 stars

I fell for their advert on FaceBook

I fell for their advert on FaceBook. Complete scam. When I saw the tracking originated in China I knew something was up. I thought I was buying some cool sweaters from a 25 year old business in New York that was going out of business. I was too quick on the draw. Live and learn.

25 November 2024
Unprompted review
Rated 1 out of 5 stars

Believe the reviews

Believe the reviews. This site is a scam. Cheap merchandise that does not match the description coming from China. I fell for the "too good to be true" scam.

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Stay Away

I concur with everything being said about this being a scam, misrepresenting the source, the products, the quality, and the guaranty. I thought I was buying a knit cabled sweater for the winter based on the photo. Instead, I got a cheap long t-shirt with the sweater stitching and fake leather elbow pads printed on the garment. I spent $50 to send everything back today. IF I get a refund or my charge reversed, I'll still be out the $50. Last purchase on FB for awhile. They're complicit in allowing scammers to peddle to users.

25 November 2024
Unprompted review
Rated 1 out of 5 stars

Total scam company

Total scam company. clothing was not what was pictured. It was cheap material and as other reviews noted, the smell was horrendous. I tried returning but they want the product returned to China, after website states all products are shipped from the U.S. This site should be shut down before anyone else gets taken in.

15 November 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look