Smith.ai Reviews 341

Filtering calls to get leads directed promptly and professionally

UPDATE to 1 Start: Smith.si response's is a material misrepresentation of what transpired. My experience was after they answered calls for just 4 days. No way I was willing to stick around to help this business resolve its customer services challenges and coachable opportunities as they put it. Not on my dime. If you have that $600/month to spend to review another company's work, then by all means this is the service for you.

To be fair, I did have a phenomenal onboarding experience which fell short after implementation.

At no time did I say I was too busy to approve revisions and in fact made many through your portal by myself. Your rep did acknowledge her mistake of not including the signature line when "copying and pasting" the sample follow-up message provided. [Potential customers be warned, critical thinking cost extra] As previously stated in my initial post, you have to double triple-check all their work. [Tip: make sure to select cc: option on the dashboard to see what is actually being sent to customers]

This whole “Help us help you” is a lame and very unprofessional attempt to push off responsibility instead of improving their service. I wish I could post screenshots of our correspondence showing their response does not correlate with what actually transpired along with notes where their team referred to me as an attorney. To then post here that you found no "confirmation" that I was referred to as an "attorney" is just shameful.

Ignoring your guidance? Guidance for what exactly? To change my business operation to fit your model? No, thank you. Just be honest and say your system is inflexible and has limitations. Your team is not trained to ask follow-up questions in order to obtain the information needed to qualify the lead. My automated service can do that. You do not truly have bilingual services. I had to pay for a separate dedicated Spanish line. I have moved on to a service where all reps are actually bilingual and I get to try their service FREE!
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Receptionists do not read instructions. There were multiple issues, such as scheduling telephone consults without offering in-person or virtual options; not accurately screening callers; Referring to me as an attorney (I am a Legal Document Assistant) which opens up my business for considerable liability.

Follow-up emails sent to customers did not have a salutation or signature line. To some extent, this can be viewed it's a simple oversight, but there is an expectation of reasonableness. Is it unreasonable to expect a greeting or with requesting that a signature line be included in emails? I don't think so. My Onboard Specialist just went over this morning. And, it still appears that the email signature line did not make it into the revisions. What is unreasonable is the amount of time I'm spending on such a simple request. The fact that emails went out without a greeting or signature line is not how I wish to be presented to the public. It also explains why my client conversion rate dropped immediately after implementing Smith.ai.

Smith.ai positively represents our small business by providing reliable, courteous, and prompt Customer Service to our callers. Within the last two years, we experienced a threefold increase in caller volume, due to Smith.ai consistently answering incoming calls within one to two rings. Additionally, we receive positive, Customer feedback that Smith.ai Receptionists are friendly, professional, and answer their service, related questions. Thank you Smith.ai!

Alex called back one more time before the end of the day on Friday to make sure that our last minute change was done correctly. You don’t find that very often. Especially going into the weekend. Hope to keep working with him.

Of all the productivity, business related platforms I have used and continue to use to run my law business, Smith.ai is by far the very best. The charge by the call, not the minute like most do and they filter out spam and sales calls so they are not billed. The receptionists are well-spoken, efficient and courteous and as soon as the call is taken, I get an email with all the pertinent details and an email and a text if they are unable to reach me. The dashboard too is great. I cannot speak too highly of Smith.ai and will recommend them to anyone who needs a call answering service.

So far our clinic has had a wonderful experience with Smith.ai. We had a great onboarding call and they were very informative and helpful. We switched another one of our phone lines to Smith.ai after only a few days of using them. The call center is friendly and very detailed in writing descriptions of the calls. Really helps our staff out and enables us to better serve our patients!

Smith AI provides a great service. I always receive accurate and complete messages. Many of my clients have complimented my "receptionist" for his/her professionalism. I have not heard a single complaint from a client.

I cannot believe it took us so long to find Smith.ai! Our lead volume is up 30% over the phone in the first 6 weeks of hiring Smith to answer our phones for us.

We are now going to hire them to reply to our chats and set meetings with the incoming leads that they will screen.

This will let our people work on other tasks and increase lead volume as well as lead-to-meeting ratio. Super excited.

Smith AI has been a wonderful addition to our firm. They handle many difficult calls with lots of patience and professionalism. We are grateful to have them as our call service.

Smith.ai has completely streamlined my intake process. From the time a new client calls until I am meeting with them for their consultation, I do nothing, thanks to Smith.ai and their follow up text messaging service.

Smith.ai has been nothing short of amazing - both with their employees and the feedback they provide us with all calls. Not only do they very quick response times, but they have taken so many mundane tasks off my plate which has allowed me to concentrate more on our client base. I strongly recommend them to any firm looking for remote assistance and am extremely grateful for everything they do!

I’ve been using their services for a few months now. My clients have had a good experience with their answering services. I was impressed when a staff member went above and beyond and looked up some info for a caller regarding an event I was hosting and gave that caller the info requested. I have also used their services to make calls to clients or prospective clients. They call quickly and are able to get me the info I need. So far, their service is great and their customer service is on spot. Thank you.

Smithai is an absolute pleasure to work with. Their customer service agents create a seemless experience for our customers. They are quick to respond to any questions or concerns we may have as well as continually working to come up with additional resources to help with efficiency. I would highly recommend them!

I've used Smith AI for about 5 months now. Their staff are very professional with all my callers, follow my call-handling instructions with minimal issue, and I appreciate how responsive my account manager, Alma, has always been to my many account questions and requests. I recommend Smith AI to all my fellow professionals!

I am very pleased with the bilingual services provided to my clients, which has made a great difference in client retention for my firm. Virtual assistants are prompt completing any requested tasks. Smith.AI helps me manage an important aspect of my solo practice at a cost that matches my needs perfectly.

Smith AI is fantastic. We used to have another service and we had nothing but problems. The agents are so professional our customers think they are speaking to us directly. We are so happy with the service

I've been a Smith.AI customer for a couple months now. I use it for my small law firm in North Carolina. It has been especially helpful in scheduling calls with prospective clients. For some practice areas, I do initial calls for free, but in some areas, I charge for the initial consults. The Smith receptionists know the difference and inform the client accordingly. Five stars.

The first point of contact for any business is the most important one. Having Smith.ai has been an asset to our company to help us connect with our clients faster and more efficiently. When we are out of the office, I can trust that we are being represented in a friendly and professional manner. I consistently get compliments for our wonderful "receptionist" that answered the phone and how helpful they were. This type of initial interaction helps our company turn new leads into actual clients. Just in the last few days, we have contracted with two new clients. I appreciate all of the staff at Smith.ai!

Great experience with on-boarding and sales. Hillary went above and beyond to help us work through all our questions and concerns. This says a lot about the company culture. Kudos!