Smithandclarks Reviews 

32
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Brought an Audi S3 from them back in August 2024. Within a week of owning the car the water pump went. Along with some other issues then called in December regarding an issue was told I’d get a call b... See more

Company replied

Rated 5 out of 5 stars

We found Smith and Clarks on line whist looking for local car dealerships. Iain was brilliant, his customer service was second to none, quick to respond, arranged viewing around us and our time tabl... See more

Rated 5 out of 5 stars

Great experience buying a car from Iain! Coming from London to see a Ford Fiesta, he held the car for me until I could get there. Explained the process thoroughly, answered all my questions and even h... See more

Rated 5 out of 5 stars

Wow, what can I say.. smoothest car sale ever. Elliott was nothing but professional and friendly, communication was brilliant and I am over the moon with the over all experience and customer service I... See more

Company details

  1. Used car dealer

Information provided by various external sources

Our used car dealership in Andover, Hampshire stocks a wide selection of quality, yet affordable used cars for sale and on finance. Our friendly and knowledgeable team will be happy to answer any questions you might have regarding our used cars, and offer years of industry experience to help find the right used car for you, at the right price. Contact our local car dealership in Andover, Hampshire today for more information on any of our used cars, to book a test drive or to find out about the various car finance and warranty packages we have available. If you have a car for sale in Andover, our attractive part exchange service can help you save when you trade in your old car.


Contact info

3.8

Great

TrustScore 4 out of 5

32 reviews

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3.8

All reviews

(32)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I Dealt with Iian,he was excellent from…

I Dealt with Iian,he was excellent from Start to finish of the Process.
I bought a Nissan 370z through Smith and Clark’s online he did a video walk round the car inside and out. Pointed out few related age related things all minor.
Iian delivered my vehicle to my home address in Kent.
I would definitely buy from him again

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Brought an Audi S3 from them back in…

Brought an Audi S3 from them back in August 2024. Within a week of owning the car the water pump went. Along with some other issues then called in December regarding an issue was told I’d get a call back never happened. Now months on from that had all the repairs done paid for by myself and comes to the mot and the car has failed. Currently spent a grand in repairs already and now I’m gonna have to spend more not impressed and bad quality checked.

3 August 2024
Unprompted review
Smithandclarks logo

Reply from Smithandclarks

Thanks for your review. I remember we had a chat about this a while back and got everything cleared up — it turned out the issue came from a previous modification before we bought the car. I really appreciate you taking the time to talk it through with us and glad we could get it sorted.
Wishing you all the best with your S3!

Rated 5 out of 5 stars

What a straight forward way to buy my…

What a straight forward way to buy my new car. For a 1 man band Iain couldn't really have done much more. Most responsive guy i've come across running an independent dealership and answered any questions I had.

If I could give more than 5 stars I would!!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a beautiful Mercedes from…

I purchased a beautiful Mercedes from smithandclarks
Ian was a very excellent car dealer
Very professional, polite ,and a great seller
I would highly recommend this garage
He even put half a tank of fuel in the vehicle
Excellent
Thankyou
Karen

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Recently purchased a Fiesta ST from Iain and he could have not been more helpful. Fantastic service, car was exactly as described and he even opened on a bank holiday so I could collect my car. Would highly recommend and wouldn’t hesitate buying another car from here.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Iain and Elliot were wonderful. I’m really pleased with the service I received and I’m thrilled with the car I bought from them. I recommend them to anyone looking for their next car!

15 October 2021
Unprompted review
Smithandclarks logo

Reply from Smithandclarks

Thank you for the kind words! We really appreciate you choosing Smith and Clarks and hope you enjoy your fantastic little Mini Cooper!

Rated 5 out of 5 stars

Motorcycle Chain Fitting

I recently had my new chain fitted on my motorcycle and it couldn't have been any more straight forward. The guys at Smith and Clarks were very welcoming and Joe their technician is very knowledgeable explained different parts of the process and future work that may need to be completed and took his time to make sure everything was done properly which gave me complete peace of mind. I would definitely recommend Smith and Clarks Autoworks and i will be having any future work done through them.

22 September 2021
Unprompted review
Rated 5 out of 5 stars

Very professional company

Very professional company. Really happy with my purchase, both Iain and Elliot were extremely helpful.
I couldn't have asked for more.
Would highly recommend them

20 August 2021
Unprompted review
Rated 5 out of 5 stars

GREAT COMPANY TO BUY FROM

we bought a ds3 from these guys and what great service ,very friendly and no hard sale, unfortunately after having the vehicle for a week it developed a serious oil leak which we had repaired by our local garage they also replaced the rear discs & pads £345 phoned Elliott at smith & clarks he apologised send the invoice and refunded the money to me fabulous

24 June 2021
Unprompted review
Smithandclarks logo

Reply from Smithandclarks

Hi John,

Sorry to hear that you have had a poor experience - Please accept our apologies but we did not see several missed calls from yourself.

Please contact us on 01264 791939 (9am-5pm/Mon-Sat) and we will be happy to help towards the costs you have had to outlay.

Many thanks - Elliott

Rated 5 out of 5 stars

Very happy with my new car

Very happy with my new car. The guys were very helpful organising the finance and paperwork. Stayed open after hours so I could collect. All sorted out within 24 hours of seeing the car. Highly recommended. Many thanks

1 May 2021
Unprompted review
Rated 5 out of 5 stars

Very friendly staff and great service…

Very friendly staff and great service from enquiry to completion. Honest firm who want the best for their customers and browsers. No hard sale but incredibly helpful when you are looking to buy. Great cars and great service. Highly recommend you consider this company when you are car shopping

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Wow what a team!

Wow, what can I say.. smoothest car sale ever. Elliott was nothing but professional and friendly, communication was brilliant and I am over the moon with the over all experience and customer service I received. Highly recommend Smithandclarks. Met the owner today as I picked up the car, he was so lovely and appreciates all his customers. I am beyond thankful and feeling so lucky to own such a lovely car. Thank you again Elliott for all your hard work and fantastic customer service. Leighann.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Smith and Clark a great company, Great service, very professional and have a great selection of cars, The salesman I really knowledgeable, easy to work with And gave me a great deal.

27 March 2021
Unprompted review
Rated 1 out of 5 stars

Buyers Beware!!

The perfect dealer to go to if you want to buy a horse. If you need a straight car, buyers beware!! It’s all smoke and mirrors...
They also fake the Trustpilot reviews by getting Facebook friends to leave positive comments. Don’t be fooled by these either!!
Most car dealers will throw in a free set of mats, these guys throw in a free set of spurs!

25 March 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We recently bought a Honda CRV from Ian and the whole process was faultless from start to finish. The car was well presented both inside and out, too good to leave on the forecourt. I would definitely recommended him to anyone looking to buy a new car.

2 February 2021
Unprompted review
Rated 5 out of 5 stars

Top customer service

Great experience buying a car from Iain! Coming from London to see a Ford Fiesta, he held the car for me until I could get there. Explained the process thoroughly, answered all my questions and even help me set up the car tech before I drove away. The best customer service I've had anywhere in a long while! Will definitely be recommending his company to my friends and will be going back when I need my next car.

6 December 2020
Unprompted review

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