Smith & Graham Solicitors Reviews 38

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Terrie and her team are very efficient, worked tirelessly in the best interest of their client. Thank you !

Rated 5 out of 5 stars

Recently we used Smith & Graham's conveyancing service for our first home. From the initial call made to reception all the way to collecting our keys and settling in, the process was so smooth and eas... See more

Rated 1 out of 5 stars

Not worth the money; not polite in person either; won't directly speak to you once identity is confirmed -- sends the apprentice/admin to deal with it which is quite hierarchical in my opinion. Not ve... See more

Company replied

Rated 5 out of 5 stars

Recent House purchase. Andrea in Peterlee was outstanding. Answered questions with confidence, knew exactly what was due and when. Has the confidence and knowledge that put us at ease knowing we were... See more

Company details

  1. Legal Services

Written by the company

Established in 1888, Smith and Graham Solicitors has continued to expand into one of the leading firms in the North East of England, by building on our ethos of sound judgement, in depth knowledge and clear vision. We are a multi-disciplined law practice providing high quality, cost effective legal services to individuals whatever the legal issue. We pride ourselves on our level of client service, constantly striving to ensure our clients expectations are satisfied by our team of legal experts. We specialise in Personal Injury, Medical Negligence, Wills, Trusts and Probate, Conveyancing and Criminal Law. We have offices in Hartlepool, Middlesbrough and Peterlee.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

38 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bethany from the Middlesbrough office…

Bethany from the Middlesbrough office did the conveyancing on both the sale and purchase of our property. She was excellent from start to finish. She kept us informed every step of the process and was very approachable. Nothing was a problem to her. I would highly recommend her.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Approachable

Approachable. Efficient.
It was a straightforward property sale which progressed without drama.
Happy to recommend Jameel et al in the Middlesbrough office.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Andrew Temple and Terrie Stoker on our recent property sale and purchase. We were kept fully informed throughout the process and given helpful support and advice.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

They were fantastic from start to…

They were fantastic from start to finish, used them for selling and buying, very professional at all times and a pleasure to do business with them, also very caring and helpful at all times. Thank you very much. Mr and Mrs Jones.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Recent House purchase

Recent House purchase. Andrea in Peterlee was outstanding. Answered questions with confidence, knew exactly what was due and when. Has the confidence and knowledge that put us at ease knowing we were in safe hands. We were late for our appointments twice and she had nothing but patience and understanding.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

I have used Smith & Graham solicitors…

I have used Smith & Graham solicitors for selling and buying my rented properties and recently for the sale of my residential property in November 2024, Jameel was excellent and kept me informed of what he was doing and what I needed to do, Andrew and Beth who also got involved with both transactions of selling and buying my properties are a great addition to the company and kept me updated at all times.
I will use this company again when I find another residential property to find and I highly recommend Smith & Graham solicitors.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Beth answered every concern I had.

Beth followed up on every call and concern of ours when dealing with a buyer's 'difficult' solicitors. She was very through and personable and I highly recommend the company to anyone in need of legal services.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, above and beyond.

I used Smith and Graham for completing the sale of my Property.
I was assigned Terrie Stoker as my Conveyencer and she was professional and thoughtful throughout.
Always detailed with the cost process and sharp to act on any requests.
I really would suggest using Smith and Graham for any part of your house move, as they are the best Service that i've used for this purpose.
Thanks once again, i'll definately be using you for any future home investments/moves.
Cheers

PHIL

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Good responder

Good responder, got back to me ASAP when needed. Very competent

22 October 2024
Unprompted review
Smith & Graham Solicitors logo

Reply from Smith & Graham Solicitors

Thank you for your wonderful review of Smith & Graham!

Rated 5 out of 5 stars

Not the first time i have used Smith…

Not the first time i have used Smith and Graham Solicitors and once again they have proven helpful and patient throuhgout. Will certainly recommend and use again.

21 October 2024
Unprompted review
Smith & Graham Solicitors logo

Reply from Smith & Graham Solicitors

Thank you for your amazing review of Smith & Graham!

Rated 5 out of 5 stars

The process of moving house is so…

The process of moving house is so stressful and unfortunately there were a lot if issues getting our dream home, and the selling of the property we lived in. From two buyers pulling out from the purchase of my property to issues with solar panels at the property we where buying there was a lot going against us. If it wasn't for Beth at Smith & Graham putting in all the hard work and going the extra mile I don't think our move would have happened. Thank you Beth and the team at Smith and Graham for getting us there in the end!

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Not worth the money

Not worth the money; not polite in person either; won't directly speak to you once identity is confirmed -- sends the apprentice/admin to deal with it which is quite hierarchical in my opinion. Not very good at getting in touch during house selling journey which is infuriating. Additionally, informed myself and my spouse that the final charge would be very small, only until the invoice came in at over £400. Definitely consider your options, but as first time seller of a house; this soliciting firm have come across arrogant, slow and not invested. They must have more than enough customers. Middlesbrough store.

16 August 2024
Unprompted review
Smith & Graham Solicitors logo

Reply from Smith & Graham Solicitors

I’m so sorry about your recent unsatisfactory interaction with us. At Smith & Graham we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a firm and I will ensure there is a review our customer service training.
If you would like to discuss your experience further please do not hesitate to contact our Practice Manager on 01429 271651.

Rated 4 out of 5 stars

Spoke to a lovely

Spoke to a lovely, friendly young lady named Zara at the Hartlepool Branch. She was very efficient and explained everything that I needed to know.

7 August 2024
Unprompted review
Smith & Graham Solicitors logo

Reply from Smith & Graham Solicitors

Thank you for your wonderful review of your experience with our Zarah! We appreciate your positive feedback.

Rated 5 out of 5 stars

Reliable, fast and efficient!

We were recommended Smith and Grahams through our estate agents when we were selling our home. At first, we chose them more for convenience as we weren't sure who to go to, but we're so glad we did. Our solicitor, Jameel, was fantastic. He was always available by phone or email and responded quickly to any questions we had.

From the initial purchase in March to moving into our forever home in May, all within a total of 10 weeks, was truly amazing and we couldn't be happier. The solicitor's office handled all the documents promptly and sent everything we needed without any delays. They kept us well informed, explained the next steps clearly, and got us in fast - ensuring everything was completed smoothly.

We are absolutely thrilled with the service we received from Smith and Grahams. We would 100% recommend them to anyone needing a reliable and efficient solicitor. Thank you to Jameel and the team for making the whole process stress-free and straightforward.

29 May 2024
Unprompted review

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