Smith & Chambers Reviews 22

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great experience with this company. We received expert advice and ideas from Alex on the design of our door. Correspondence with both Alex and Maxine was polite and prompt. The fitters were on time, p... See more

Company replied

Rated 5 out of 5 stars

We recently had a new kitchen door fitted, which we are thrilled with. The quality and finish is excellent and the installers did a really good job of tidying everything up afterwards. Definitely a bu... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Alex, Maxine and fitter John. We had new upstairs windows fitted by then last year and this year they have replaced all our kitchen/utility windows! I’m now looking for more win... See more

Company replied

Rated 5 out of 5 stars

Very good gates are excellent to deal with. Quality bespoke gates / doors. The company spent what ever time we needed to choose the right gate, material and finish we wanted. Excellent choice in m... See more

Company replied

Company details

  1. Joiner
  2. Manufacturer

Written by the company

Smith & Chambers was established as a family run business in 2012 and based in Leicestershire. We manufacture traditional bespoke joinery to include timber internal and external doors, windows and gates. Since our establishment we have built a reputation for quality, creativity and innovation. Our state of the art workshop provides the perfect space to meet all your joinery requirements under one roof.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

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Rated 5 out of 5 stars

Great experience with this company

Great experience with this company. We received expert advice and ideas from Alex on the design of our door. Correspondence with both Alex and Maxine was polite and prompt. The fitters were on time, polite and tidy, and made a totally professional job of fitting our new front door, which is of the highest quality and looks fabulous on our barn conversion.

19 June 2025
Unprompted review
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Reply from Smith & Chambers

Hi Andrea, thank you for leaving us a 5 star review. We really appreciate you taking the time to do so as your feedback is so beneficial to us. Its lovely to hear that you are pleased with the service and product you received from us and we look forward to working with you in the future should you require any further bespoke joinery.

Rated 5 out of 5 stars

New kitchen door installed

We recently had a new kitchen door fitted, which we are thrilled with. The quality and finish is excellent and the installers did a really good job of tidying everything up afterwards. Definitely a business to recommend if you're thinking about a joinery project, the whole process was very smooth from start to finish.

30 May 2025
Unprompted review
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Reply from Smith & Chambers

Thank you Kate and Harry for your review. We are so glad that you are pleased with your new door and frame and the service you received. We really appreciate your feedback so thank you for taking the time to leave us a review and we hope to work with you in the future should you have any joinery projects that require assistance.

Rated 5 out of 5 stars

Bespoke Garage Doors

We recently had bespoke garage doors fitted to the front and the rear, the quality of the product and the subsequent fitment are both of a very high standard. The office communicates with you well, I would recommend these guys to anyone looking for that superior all round experience.

3 June 2025
Unprompted review
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Reply from Smith & Chambers

Hi David, Thank you for your 5 star review. We are delighted to hear that you are so pleased with your new doors and the service you received. We really appreciate your feedback and we look forward to working with you again soon.

Rated 5 out of 5 stars

Professional, knowledgeable, responsive.

Excellent company to deal with. Maxine and Alex are very professional, knowledgeable and responsive. Great product. Bought 50+ sash windows, external shutters and gates. House has superb kerb appeal, is significantly warmer and is transformed.

19 February 2025
Unprompted review
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Reply from Smith & Chambers

Thank you for your review Nick, we really appreciate you taking time to leave us some feedback. We are thrilled that you are pleased with the service and products you received from us and hope that you will consider us in the future should you require any additional bespoke joinery.

Rated 5 out of 5 stars

Bespoke Gothic Front Door

I am absolutely thrilled with my bespoke gothic front door. It’s actually surpassed all expectations and truly sets off my new oak framed porch.

The service from start to finish has been exemplary. I would have no hesitation in recommending them to anyone who recognises good quality, bespoke products.

31 October 2024
Unprompted review
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Reply from Smith & Chambers

Thank you Joan for your 5 star review. We appreciate your feedback and support greatly. We are delighted that you love your new door and we hope that you will consider us for any future joinery projects you may require assistance with.

Rated 5 out of 5 stars

Bespoke at its best.

We received excellent service from start to finish. The superb bespoke craftsmanship and attention to detail in our box sash windows was very impressive, particularly as nothing is straight in our 19th century cottage. Everyone we came into contact with on the team were extremely professional, knowledgeable, courteous and friendly. We cannot praise Smith & Chambers enough and would recommend them unreservedly.

29 May 2024
Unprompted review
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Reply from Smith & Chambers

Hi Rob, thank you for your 5 star review, it is delightful to hear that you are pleased with your new box sash windows and the service received. Your feedback is very much appreciated and we hope that you will consider using our services again should you require any additional bespoke joinery in the future.

Rated 5 out of 5 stars

Very happy customer!

Fantastic service from Alex, Maxine and fitter John. We had new upstairs windows fitted by then last year and this year they have replaced all our kitchen/utility windows! I’m now looking for more windows which might be improved by Smith & Chamber!

28 May 2024
Unprompted review
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Reply from Smith & Chambers

Thank you Nicki for your 5 star review. We are so pleased that you are happy with your new windows. We really appreciate your feedback and support and we hope that you will consider us again in the future should you require any further bespoke joinery.

Rated 5 out of 5 stars

Wonderful example of British craftsmanship

This is a wonderful example of British craftsmanship - we have had beautiful new windows and a door fitted after visiting the factory and seen the manufacturing in situ. Excellent customer service and highly skilled fitters. Highly recommended.

24 February 2024
Unprompted review
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Reply from Smith & Chambers

Hi Robert, thank you kindly for your 5 star review. We are delighted that you are really pleased with our products and the service you received. Your feedback and support is very much appreciated and we hope you will consider us again in the future should you have any bespoke joinery project requirements.

Rated 5 out of 5 stars

Excellent Quality craftsmanship is still alive!

Very good gates are excellent to deal with. Quality bespoke gates / doors.
The company spent what ever time we needed to choose the right gate, material and finish we wanted.
Excellent choice in materials and finishes.
We are very pleased with the gate we have and should see us out lol, provided we look after it of course!
Before you say it yes bespoke doesn't come cheap, but neither does quality and security.

12 January 2024
Unprompted review
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Reply from Smith & Chambers

Thank you kindly Russ for your 5 star review. We really appreciate your feedback and support. We are thrilled that you are pleased with your new gate and we hope you will consider using our services again in the future should you require any additional Bespoke Joinery.

Rated 5 out of 5 stars

Beautiful Windows & Doors

Exceptional craftsmanship and efficient & pleasant service. Delighted with all 22 windows and 3 doors.
I used independent fitters who were excellent but if I were to do it again I would use S&C ones as inevitably a few things fell between the cracks.

9 May 2023
Unprompted review
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Reply from Smith & Chambers

Thank you Jane for your 5 star review. We really appreciate your valued feedback and business. Knowing that you are delighted with your new windows and doors as well as the service you received is lovely to hear. We hope you will consider us again should you require any additional bespoke joinery in the future.

Rated 5 out of 5 stars

Great company

Great company, great windows and amazing customer service.

1 December 2022
Unprompted review
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Reply from Smith & Chambers

Thank you so much Allen and Peter for you kind 5 star review and taking the time to do so. We are delighted you are pleased with the service and products you received, your feedback is so valued. Thank you for supporting a local business and if you require any further traditional joinery in the future then please don't hesitate to get in touch.

Rated 5 out of 5 stars

Fantastic service from Alex and his team

Fantastic service from Alex and his team from first point of contact right through to fitting. My new french door section is fantastic and the level of finishing is first class. All delivered in a really friendly professional way at a really competitive price. I have absolutely no hesitation in recommending them, I just wish I’d found them sooner!

3 October 2022
Unprompted review
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Reply from Smith & Chambers

Hi Kath, Thank you for taking time to leave us a review - your feedback is really appreciated, which I shall share with the team. We are thrilled you feel you received a 5 star service and product from us and we thank you for your support.
We thoroughly enjoyed working with you on your new French doors and if you require any assistance in the future then we would gladly be of assistance.

Rated 5 out of 5 stars

Top class.

Absolutely delighted with my new windows, sprayed to my exact colour, glazed and ready to hang, I was invited to tour the workshop, meet the team and view their ongoing projects, all of which was very impressive. Excellent communication and friendly service, I would not hesitate in recommending this company to anyone, a first class job at a very competitive price.

21 August 2022
Unprompted review
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Reply from Smith & Chambers

Hi Bob, thank you so much for taking to time to leave us a lovely 5 star review - we really appreciate your feedback and we are so pleased that you love your new windows and the service you received from us. Thank you for choosing to support a local business, we value your support. If you require any further traditional joinery in the future then please don't hesitate to get in touch or pop in to see us.

Rated 5 out of 5 stars

Fantastic quality workmanship

Beutifull gates

16 August 2022
Unprompted review
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Reply from Smith & Chambers

Thank you so much Sean for taking the time to leave us a review, your feedback is really appreciated. We are delighted that you feel you received a 5 star service and product from us and we thank you for choosing to us to manufacture your gates. We would love to help you in the future should you require assistance with your next joinery project.

Rated 5 out of 5 stars

Great Bespoke Front Door

We ordered a bespoke front door for our house we were renovating...
We showed Alex images of exactly what we wanted.
Very professional and friendly service, everything was made very easy for us and we have exactly what we wanted, a great solid oak front door.
Thankyou to the team

15 August 2022
Unprompted review
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Reply from Smith & Chambers

Thank you so much for your kind 5 star review Rachel and taking the time to do so - we really appreciate it and I shall share your feedback with the team. If you should require any traditional joinery in the future we would be more than happy to help.

Rated 5 out of 5 stars

True professionals & amazing craftsmanship!

We’ve just had the most wonderful experience start-to-finish with the team from Smith & Chambers. Our gorgeous Accoya timber window installation finished yesterday—we love them! Our property was left spotless, inside & out. A huge thanks especially to Maxine & Alex—wholeheartedly recommend! 5 stars out of 5!

10 August 2022
Unprompted review
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Reply from Smith & Chambers

Thank you kindly for your lovely feedback Alexandra. We are thrilled that you are pleased with your new windows and the service you received. We really appreciate your support and if there are any projects we can help you with in the future, please don't hesitate to get in touch or pop into see us if you are in the area.

Rated 5 out of 5 stars

Beautiful door and gates

Our new gates and front door are much admired by people passing our house. They are both excellent quality and have made a big improvement to the look of our house. Excellent service from Maxine.

10 August 2022
Unprompted review
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Reply from Smith & Chambers

Hi Maggie, thank you so very much for leaving us a 5 star review for the products and service you received. We really appreciate your feedback and support, which I shall share with the team.

Rated 5 out of 5 stars

Efficient service, friendly team, beautifully made gates

Efficient service, friendly team and beautifully made gates. Five stars all round.

1 July 2022
Unprompted review
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Reply from Smith & Chambers

Thank you kindly Sarah for taking the time to leave us a review. We are delighted that you feel you received a 5 star service and product from us. If you require any traditional joinery products in the future then please don't hesitate to get in touch and we will gladly be of service to you.

Rated 5 out of 5 stars

Hardwood Gates.

Commissioned a pair of hardwood gates and was absolutely delighted with the finished product outstanding workmanship and quality of materials superb service from beginning to end nothing was too much trouble. Highly recommended. Many thanks to Maxine. J Duncan.

10 June 2022
Unprompted review
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Reply from Smith & Chambers

John, thank you so much for taking the time to leave us a review. We really appreciate your feedback and it was a pleasure to work with you and manufacture your gates. Thank you for choosing to support a local, small business and if we can be of any service to you in future please don't hesitate to get in touch.

Rated 5 out of 5 stars

Oak Gates

Smith & Chambers designed and manufactured two Oak five bar gates. They were manufactured to a great standard and the finish of the oak was beautiful. Maxine was very helpful I supplied the height and width of the gates and she prepared a drawing with the proposed sizes of the timbers to be used.
Any questions were also answered promptly and the gates were delivered in the agreed timeframe. I would not hesitate to recommend Smith and Chambers.

25 May 2022
Unprompted review
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Reply from Smith & Chambers

Thank you so much for your 5 star review Gavin. We are so glad that you are pleased with your new gates and the service you received. We value your business and feedback, which I shall share with the team. It has been a pleasure to work with you and we look forward to working with you again should you require our services in the future.

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