Smlmerch Reviews 70

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Was nervous after I ordered a jeffy puppet then come on to here to check reviews and saw the bad ones, we received the puppet well within the delivery time in perfect condition my son is going to be... See more

Rated 5 out of 5 stars

Purchased Junior Puppet after already receiving Jeffy puppet. Again, seamless delivery to Australia and again within a week, couldn’t believe how fast it was. We absolutely love Junior - just as much... See more

Rated 2 out of 5 stars

They certainly do not advertise or lead you believe that when you order a puppet it is shipping from CHINA!!! so if you expect even a remotely fast shipping experience- forget it. I’m concerned I’ll... See more

Rated 5 out of 5 stars

Totally worth your money. Although they might be very expensive, and shipping does take some time, They're a good birthday or holiday gift for somebody, and they're really fun to play with. Will indee... See more


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4.1

Great

TrustScore 4 out of 5

70 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

PP jeffy puppet

I really love the Jeffy puppet it is the best puppet I ever had and I also got the on the rod please sub to SML Fan Video's

3 August 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Ordered and paid, never received confirmation or shipping information or puppet.
Cannot email them without order number that they do not give you. Therefore there is no way of contacting them.
DO NOT ORDER THROUGH THEM!!

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Great service quick delivery perfect condition

Was nervous after I ordered a jeffy puppet then come on to here to check reviews and saw the bad ones, we received the puppet well within the delivery time in perfect condition my son is going to be soo happy when he gets this on his birthday
Thanks sml merch

14 June 2021
Unprompted review
Rated 1 out of 5 stars

Total scam!

Total scam!
Ordered puppets a month ago. Never received it. Total scam. Please people read the reviews, before ordering.

22 April 2021
Unprompted review
Rated 1 out of 5 stars

Would give no stars if possible!!

Would give no stars if possible!!! Absolutely horrible!!! My son ordered puppets for my grandsons over a month ago for Christmas, paid $50 extra for each for expedited shipping, still hasn't received anything and only automated response from company!! Pathetic excuse for a business!!! Don't order from here!!! Going to contact BBB!!! Total ripoff!!!

5 January 2021
Unprompted review
Rated 1 out of 5 stars

Total scam!

Ordered a puppet over a month ago. Never received it. Tracking doesn’t show it ever leaving the original place. Now disputing this order with my credit card. Total scam!

23 December 2020
Unprompted review
Rated 2 out of 5 stars

Items ship from China!!!

They certainly do not advertise or lead you believe that when you order a puppet it is shipping from CHINA!!! so if you expect even a remotely fast shipping experience- forget it.
I’m concerned I’ll never see my order.
Be warned.

27 November 2020
Unprompted review

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