I'm always apprehensive about trying a new vendor but Smoke Day exceed my expectations. Ordering = easy Customer service = answered my questions, just be patient. Communication = I knew eve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Broken on arrival
Customer service is great
It was shipped fast and got here safe. My piece I ordered came without an accessory that was in the description. Customer service was on point and I got the accessory and got to keep the extra.
Packaged great everything came as…
Packaged great everything came as should, even the extra rig I didn't mean to buy
Mystery box had a cool looking bong
Mystery box had a cool looking bong, glass pipe,plastic grinder, cig pipe, a wooden coffin pipe, 2 packs of raw papers, and blueberry terp wraps.
My initial review of this company…
My initial review of this company would’ve been negative, as a first time customer I was shipped the wrong product.
However, John from Customer Relations emailed me once I decided to ship the wrong product back.
He advised me not only that I could keep the wrong product no charge, and my original order had shipped that day (received in Canada 2 days later).
I’m now the proud owner of 2 bongs for the price of my inconvenience. Well done and great customer service. 👏👏👏👌✌️
Best company ever!
I don't know how many times over the years I've ordered from this company but every time the products are super high quality at crazy cheap prices with fast free shipping!!!
Bought a mystery box that claimed to…
Bought a mystery box that claimed to have a value of $150 and what I received equates to a value of about $30. I paid $50 to receive less than $30 of product. Dont trust any mystery box, I’d even say don’t trust any product from smoke day.
Doesn't hit hard!!!!!
The skull bong is the bomb 10 stars
The skull bong is the bomb 10 stars
SmokeDay provided a complete refund
I ordered a BOGO but only received 1 item. It took several days for customer service to agree to send the missing item, and only after I sent a picture of the shipping label which clearly showed only 1 item shipped. If I could find this info, why couldn't they? I also got incorrect shipping info that item had been delivered when it wasn't actually delivered until the following day.
And if that weren't enough, neither item is usable. On the first item, the neck is incorrectly angled over the bowl which means your face is directly over the flame when lighting. On the second item, there's a blockage somewhere between the bowl and the end of the neck making it almost impossible to draw.
TOTAL waste of my money and time plus lots of frustration. Do NOT recommend
UPDATE 4/20/25
It took almost 2 weeks to resolve these issues. SmokeDay.com provided a complete refund for the unusable items and apologized for the inconvenience. I rated it at 4 stars because I'm still shopping which will is annoying.
Excellent Customer Service
I placed an order on this website and originally there was a problem with my order but customer service was quick to help.
Awesome Team!!!
I placed an order a couple days ago and it shipped super fast, the team reached out to me as I'm a first time customer and they were super nice and professional. Im excited to buy from them again!!!
Shipping was fast and very well…
Shipping was fast and very well protected, I'm a very satisfied customer
Mushroom Bong
I bought the Mushroom, glow in the dark bong and the first time they forgot the banger, and there was some damage to the mushrooms and paint, however I got replacements in a short period of time and they were very nice and quick in the emails too! Highly recommend and I can’t wait to buy more! The second bong was in much better condition!
Great experience with this company
Great experience with this company, got a broken stem in my packagw and they were very quick in sending a replacement
The pipe !!!
I was looking for a specific pipe and found it on Smokeday.com The pipe was a sherlock holms and has a large bowl with a flat bottom. This will be my 3rd one so I hope I don't brake this one. But just in case could you order more please.
The chamber very clearly broke… don’t…
The chamber very clearly broke… don’t know if this was via shipment or what but i’m very disappointed, basically useless
First time online order/customer
First time buying glass online and was extremely anxious from horror stories from homies. The packing of both the prices that came were incredibly wrapped in a way only crushing the package would break it. Will forever order through here. Great price, perfect quality from order to deliver.
After having some time to actually experience the bong and dab rig I order I am beyond pleased. I will be a customer for life :) <3
It's heavy
It's heavy. The design is on the outside and is textured so it feels like a grip on the piece so it wont be dropped easily. I replace a cheech piece i had for 3 years with this one and I am happy with the trade.
Smokeday really came through for me
Smokeday really came through for me. They provided great service. It was convenient and the shipping took no time at all.
I am really enjoying my seahorse Pro Plus limited edition.
Thanks Smokeday 🙏
😊
Chad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






