Smokeless Coal Express UK Reviews 

169
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the very competitive prices, the straightforward online ordering process, and the top-quality fuel that provides incredible heat output. Buyers also appreciate that purchases arrive safely, and delivery drivers are consistently friendly, polite, and exceptionally helpful when unloading heavy pallets. Many buyers mention that shipments arrive quickly and smoothly right to their doors or storage sheds. Some people were dissatisfied with occasional communication challenges and frustrating delivery delays. Reviewers specifically noted waiting several weeks for arrival updates or receiving no response when emailing customer service about missing orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting swift arrivals and helpful drivers.... See more

Product

Customers had positive experiences with product, consistently highlighting its high quality, great value, and... See more

Order

Customers consistently note positive experiences with order processes being straightforward and offering good... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the high heat, long burn time,... See more

Price

Consumers find price to be very satisfactory, consistently highlighting the competitive costs and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very straightforward to order good value for money. They phone the day prior to delivery to arrange. Used the common sense and left on drive appropriate area to cause lease disruption. Would rec... See more

Rated 4 out of 5 stars

Thought this was a scam, but reviews said bad communication and they were right. Delivery was set for the afternoon but got a call saying it’s being dropped off in 30 mins 10am Luckily I could canc... See more

Rated 4 out of 5 stars

I have bought coal before from smokeless coal express before and l'm happy with it, the price is best on the market that I have found. The couriers could do with some improvement.

Rated 4 out of 5 stars

Well packaged smokeless coal Trying to get a delivery time was far from simple from the haulage company.


Company details

  1. #8 of 11 best companies in Solid Fuel Company

Written by the company

At Smokeless Coal Express, we're dedicated to providing top-quality smokeless coal and exceptional service to our customers across the UK. With a commitment to reliability, affordability, and sustainability, we strive to offer a wide range of premium smokeless coal products at wholesale prices. Our mission is to make heating your home hassle-free and affordable, with nationwide free delivery ensuring convenience every step of the way. Join thousands of satisfied customers and experience the difference with Smokeless Coal Express today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(169)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help over the phone l had trouble…

Great help over the phone l had trouble with my bank card you were very helpful and helped me sort it out .great communication l knew when to expect the delivery .coal arrived on pallet driver helpful.bags of coal came in very strong bags.and of course coal burns well.bargain prices.

7 October 2025
Rated 2 out of 5 stars

Poor communication and water logged coal

Second time using this company. This time almost half of the bags had water in them, not just a little, but you could feel the water in them at the corners and black water was pouring out everywhere. It will take some time to dry out to be usable, but hopefully we'll be dry enough to use in a few weeks.

I contacted them about this issue and heard nothing back.
They are supplying coal at a good price, but customer service is not great and don't communicate when the delivery will be arriving.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised when I first…

I was pleasantly surprised when I first used this company. I tentatively ordered a tonne of the EcoGlow which then arrived within a couple of days was well packaged, clean and dry and worked as described producing high heat and little ash in our multifuel stove. I was so impressed I ordered again this time trying the EcoStove and had a very similar experience.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Reliable goods and service. A+

We buy from here every season and don't miss playing the coal quality roulette game with our previous suppliers. Packaging and delivery has always been top notch.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent value and performance

Ordered 1 tonne of Ecoglow for the first time, really pleased with its performance, especially appreciate the extra effort required to deliver up to our postcode in the North of Scotland for a reasonable cost. most other sellers will not do that.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Golden Glow Eco Stove is class

I ordered a tonne of the Golden Glow Eco Stove coal from Smokeless Coal last winter and the quality of the coal was excellent, Id go as far as saying it is the best coal I've burned over the last few winters and I have tried numerous brands and suppliers over the last 8-10 years and i think this is my first time going back to a company for the second time. The whole process was flawless, and delivery was very quick too. I plan on ordering another tonne from them in the next couple of weeks now.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Smokeless Coal

Have used this Company for a few years now and found the coal very good.The order was delivered without any problem.I could recommend them and I will use them again.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Eco Glow Coal

I've been buying the ton pallet of eco glow for the last 3 or 4 years and can't fault it. Consistency is key for me as I've used other suppliers up North but been left down by the quality of their coal. Everything is smooth with smokelesscoalexpress, from purchase to delivery. Can't recommend them enough.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Coal arrived in good time

Coal arrived in good time. Delivery was easy. Pallet dropped into my shed. Waiting for weather to get a bit colder to test it out but reviews I have read have been good so hoping for the best

12 September 2025
Unprompted review
Rated 4 out of 5 stars

No communication

Thought this was a scam, but reviews said bad communication and they were right. Delivery was set for the afternoon but got a call saying it’s being dropped off in 30 mins 10am Luckily I could cancel my appointment. Great price but terrible communication about delivery.

8 September 2025

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