Scam do not buy. Placed an order a week ago with 48 hour tracked delivery. Have contacted them multiple times for delivery info but they have just ignored my messages. Will be seeking full refund via... See more
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See what reviewers are saying
Was my first time ordering from here as was recommend by a friend. Honestly everything was completely fine the reason for the lower score is that when the item was delivered I don't like the idea that... See more
Company replied
Ordered Sunday thinking that package will be delivered Monday. Was Astonishingly surprised when less than 2 hours my order was in front of the my house. Exelent service. Massive selection of juices. D... See more
Company replied
Couldn’t recommend these guys enough. If there was an option for 6 or 7 stars I would select it. The same day delivery service is absolutely fantastic, often arriving in under an hour. It’s been... See more
Company details
Written by the company
Vape Specialist, Retail, Wholesale, Distribution.
Contact info
Unit 11 Vermont Place, Tongwell, MK15 8JA, Milton Keynes, United Kingdom
- 01908803166
- sales@smokeyjoesvapes.com
- smokeyjoesvapes.com
3.3
Average
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Great experience
Ordering was easy delivery was prompt and customer service was friendly definitely recommend if you in a fix and can’t get to a shop.
6 September 2023
Reply from Smokey Joes Vapes Company
Hi Vikki
Thank you for your awesome review. We strive to keep our service level on point. Hope to see you soon.
Big High Five!
Many Thanks
Smokey Joes Vapes Co
Reply from Smokey Joes Vapes Company
Thank you Lewis for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback. Looking forward to hearing from you soon
Great company
Great company , sells all kinds of vapes and also delivered mine within the 2hr. Will definitely be using them again.
4 September 2023
Reply from Smokey Joes Vapes Company
Thank you Lisa, we are so glad you had a great experience with us here. look forward to hearing from you soon
Smokey Joes Vapes Co
5 star service
5 star service I live just about 50 miles from the shop and they always deliver within two hours fantastic customer service they do great juice and it’s so much more convenient than getting it offline we’ve become like family
28 August 2023
Reply from Smokey Joes Vapes Company
Thank you, Daryll for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback. Looking forward to hearing from you soon
Smokey Joes Vapes Co
They went all out to get my items to me.
29 August 2023
Reply from Smokey Joes Vapes Company
Hi Dawn, we really appreciate you taking the time out to write a review! look forward to hearing from you.
Big High Five!
Smokey Joes Vapes Co
Get it Right
Keep in mind the review I had left showed the business I was reviewing. So I suggest putting the correct locations on the ad site.
28 August 2023
Unprompted review
Reply from Smokey Joes Vapes Company
I think you have reviewed the wrong business. Please remove your review and respond to the correct company. We are a company based in the UK, not in the USA. We do not have a presence in the USA. I am sorry to hear about your experience.
Can you provide the address where you purchased the items? And also details of date and time, please? I am determined to get to the bottom of this as I think you have reviewed another company and not our business.
Reply from Smokey Joes Vapes Company
Hi Mark,
Keeping things simple makes typically thing easier to manage.
Appreciate your feedback and look forward too seeing you again,
Many Thanks
Smokey Joes Vapes Co
Drop wasn't made within the two hours…
Drop wasn't made within the two hours but never the less. Always on point with the stuff and knowledge and keeping me updated on times and products.
19 August 2023
Reply from Smokey Joes Vapes Company
Hi Mersons,
Thank you for your review. We aim to try and get deliveries within 2 hours, as we understand customers want there products fast. I am sorry we did not get it there in 2 hours as sometimes the order rate gets very high and at times this causes delays to get the orders out within the time frame we would like.
High Five!
Smokey Joes Vapes Co
I never received my order after paying…
I never received my order after paying for the items so I'm not pleased
8 August 2023
Reply from Smokey Joes Vapes Company
Hi
We understand your frustration! We're truly sorry your original order didn't arrive.
While we can't control postal deliveries once they leave us, we took immediate action to get you what you ordered. A replacement order was sent.
The delivery guys are always polite and…
The delivery guys are always polite and ask how we are, they are so friendly.
5 August 2023
Reply from Smokey Joes Vapes Company
Hi Pamela,
Appreciate the feedback and look forward to seeing you again.
Many Thanks
Smokey Joes Vapes Co
Very prompt same day delivery
7 August 2023
Reply from Smokey Joes Vapes Company
Thank You!
Smokey Joes Vapes Co
Reply from Smokey Joes Vapes Company
Hey Lee,
Thank You for your review.
Big High Five From
Smokey Joes Vapes Co
Nice people and good service.
1 August 2023
Reply from Smokey Joes Vapes Company
Hi Tiah,
Thank You for your review. We will aim to try and get a 5 star from you next time.
Many Thanks
SMokey Joes Vapes Co
Fantastic service
Fantastic service, ordered on Sunday and my vape juice was delivered within about an hour, definitely a 5 Star Service.
29 July 2023
Reply from Smokey Joes Vapes Company
Thank you Mr Page, we are so glad you had a great experience with us here. look forward to hearing from you soon
Reply from Smokey Joes Vapes Company
Hi Julie We are so glad to have you join the smokey joes family and that you had a 5 star service! We appreciate you and your reviews! Keep them coming
Best vape shop in Milton Keynes!!!!
24 June 2023
Reply from Smokey Joes Vapes Company
Thank you Caitlin for the 5-star review! We are thrilled to hear that you are enjoying our product/service and appreciate your feedback. Looking forward to hearing from you soon
Reply from Smokey Joes Vapes Company
Hi Shelley,
Thank you for your awesome review. We strive too keep our service level on point. Hope too see you soon.
Big High Five!
Many Thanks
Smokey Joes Vapes Co
i got 2 vapes
i got 2 vapes. one didn’t even work … waiting 1hr40 minutes for that. never again horrendous place and horrendous service.
3 July 2023
Reply from Smokey Joes Vapes Company
Hi Dwayne,
I apologize if one of your Vapes has malfunctioned. If you had contacted us, we would have been able to assess the issue and promptly replace any faulty disposable. Offering a delivery time of just 1 hour and 40 minutes from order placement is a unique service that sets us apart from other businesses. If you could explain what aspects of our service were unsatisfactory, we would be committed to improving and providing a better experience. Upon reviewing your records, I noted that you placed the order at 20:13, and it was packed and delivered to you by 21:47. Considering the price of £2.00, this offers great value for money. The reliability of disposable items is beyond our control as they are mass-produced in China, and many establishments do not offer exchanges. However, our company provides a 24-hour exchange service, and we weigh all returned disposables to determine their usage.
If you had contacted us, we would have gladly assisted you in resolving your issue and replacing the defective product.
Please don't hesitate to contact Customer Services; they will gladly assist.
Many Thanks
Smokey Joes Vapes Co
Reply from Smokey Joes Vapes Company
Hi Dave
We appreciate you trusting us with your order! Speedy, safe delivery, and accurate descriptions – that's what you can expect at Smokey Joes Vapes Co.
Amazing customer service
The delivery was going to be late so they made sure to phone and keep me updated
30 June 2023
Reply from Smokey Joes Vapes Company
Hi Jonny, We try our best to keep you up To date and in the loop with the where about of your orders... Thank You for the Glowing review :)
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