SM Retro Reviews 267

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant issues with their orders, frequently reporting that items never arrived or took an extremely long time to be delivered. People also expressed dissatisfaction with the company's responsiveness, noting a lack of replies to emails and non-functional tracking information. Furthermore, many reviewers struggled to obtain refunds for unreceived items. Conversely, a small portion of people were satisfied with the product quality, describing the shirts as fantastic, top-quality, and accurate replicas. Some customers also noted that their orders arrived in good condition and were well-packaged, with a few even receiving their items in a timely manner.

What people talk about most

Product

Consumers have mixed experiences regarding the product. While many customers praise the excellent quality,... See more

Order

Users describe negative interactions with order. Many customers report extremely long waiting times, with... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers express significant frustration... See more

Response time

People report negative experiences with response times, with many consumers expressing frustration over a... See more

Refund

Reviewers express significant frustration and disappointment regarding refunds. Many customers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The shirt did take a while to get here and it missed my grandsons birthday. When it did, the embroidery and the material was very good, the problem was that the sponsor letters peeled off on the first... See more

Rated 3 out of 5 stars

At last, after a wait since August, the Everton 1978 away shirt has been delivered, was it worth the wait ? YES. the shirt is of good quality, the size exactly how I wanted ( X-Large) and worth the mo... See more

Rated 2 out of 5 stars

My item arrived 9 months after ordering, no apologies from SM, if your item hasn't arrived keep sending them emails.

Rated 4 out of 5 stars

The product is fantastic. Great quality and truly a proper replica of the original. The delivery was quite painful (virtually 3 mths) but the wait was well worth it and greatfully received by my brot... See more


Company details

Written by the company

https://smretro.com/reviews/


Contact info

2.6

Poor

TrustScore 2.5 out of 5

267 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

AVOID THIS COMPANY

Ordered a shirt over 2 months ago! Asking for tracking number & that doesn’t work. They provide no proof it’s been sent. Do not order from this scam company!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Super Shirts

This website is 100% I see a few customers moaning because they aren't prepared to wait for their order. I have placed several orders from this site and while they can take a while, they quality is awesome.

10 June 2025
Rated 4 out of 5 stars

Nice quality shirt overall

Nice quality shirt overall. If I had to be critical, the Adidas stripes could have been stitched onto the arms individually rather than one piece of material with 3 stripes printed on. But still a nice looking shirt regardless.

10 June 2025
Unprompted review
Rated 3 out of 5 stars

Received Product But very slow

I got my top eventually just be aware that it apparently takes 45-50 days to receive your items.

Customer services eventually improved.

Received item 89 days after purchased

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Netherlands 1979-80 - Dutch wonder

The jersey arrived in ample time - about 6 weeks after ordering which is well within the timeframe stated on their website - so be patient. I don't know how they make these shirts so perfect - I'm very impressed. I cannot envisage a better Netherlands shirt than this simple trefoil and 3 striped design, implemented with style by SM Retro. Lovely job.

7 June 2025
Rated 1 out of 5 stars

Poor Service from SM RETRO…

In December 2024 I ordered two Sunderland shirts , I received one of those shirts four months later . I emailed them to point out that I had ordered two and received a polite reply that this was because of shipping policies? and that I would be given a new tracking number and to expect the other shirt in the mail. Today is the seventh of June 2025 and I've just received the second shirt in the mail, only it's a Liverpool shirt !
There's a lesson here , don't order shirts from this company .
An update :
I was promised a full refund and a shirt of my choice by SM Retro and asked to remove the review.
Today is the 30th of August 2025 and so far no refund and no shirt .
Again , read the negative reviews before pulling the trigger .
I've given up .

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Nottingham Forest 1979 European

Ordered this as soon as I saw the pictures because it looked faithful to the original. Delivery was several weeks from Thailand so do not be worried if your order is taking a while - it will arrive eventually. The shirt is sublime and far exceeds my expectations. Positive experience in the end just remember what I said about delivery.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Liverpool Shirt

It was great to see the Liverpool 1978-79 3rd shirt on their website as I have been looking for it for years and no company was selling it. Needless to say I ordered it immediately and after a few weeks it arrived, and I am overwhelmed by the quality. Everything is as per the original and it is clear that great care was put into making this repro as faithful as possible. Brilliant!

15 April 2025
Rated 3 out of 5 stars

Ordered a retro shirt from SM Retro 8th…

Ordered a retro shirt from SM Retro 8th December, and I still haven't received it.
I Can't even track the order.
I wrote an email, and they said that I should have the opportunity to track the order in February, but yet I still can't track it.
They're not answering my emails, and now its 3,5 month ago I ordered it.

Now I’ve receiver it, but still 4 months after the order.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch

Have ordered Jerseys on a few occasions. While the delivery time can be quite long in my experience the quality of Jerseys is second to none. The wait is worth it.

21 March 2025
Unprompted review

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