Everyone is trying to maximise what they can save when buying for Christmas and that's why we shop online. When buying fragrances though a good deal can still be hard to find and added to that the unc... See more
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See what reviewers are saying
I am always nervous about using new companies, especially those overseas. However, I put in my order and was delighted by the response. The goods arrived surprisingly quickly, and secu... See more
Can only comment on Clarins Super Rich Body Lotion and their Hand Lotion & Foot Lotion set. Both really lovely, and at a great reduction compared to the high street. Even with the 'email me when i... See more
Company replied
Very friendly helpful staff had an issue with a product that with further investigation the brand had changed the formula….without informing sales The same issue with John Lewis uk with the same produ... See more
Company details
Information provided by various external sources
SM.Seruya, Gibraltar’s leading perfume and cosmetics retailer. A family business that was established in the early 1850’s. We have grown and expanded from just one boutique to five luxury stores on Main Street and an exclusive duty free shop in Gibraltar’s international airport. We carry the widest selection of premium brands of perfumes and cosmetics skincare, suncare products and haircare. Our highly skilled team of makeup artists and skincare specialists are on hand at all of our stores to advise clients offering guidance and recommendations for all skin types and with expert knowledge on all of our luxury brands. At S.M.Seruya we continue to source only the best products to bring to our customers both in store and online, ranging across dozens of established brands, including Bulgari, Burberry, Cartier, Chanel, Chloe, Clarins, Clinique, Dior, Dolce & Gabanna, Elizabeth Arden, Estee Lauder, Hermes, La Mer, Lancome, La Prairie, MAC, Marc Jacobs, Shiseido, Sisley and Yves Saint Laurent to exciting new entrants in the beauty market, including Bare Minerals, Jimmy Choo, Jo Malone, OPI, Philip Kingsley, Tangle Teezer, Tom Ford, Tweezerman , Xen-Tan and many more. We pride ourselves in offering a personal service and the ultimate shopping experience for perfumes and cosmetics. From nostalgia in a bottle to a total beauty makeover, S.M.Seruya has more than a century of beauty expertise.
Contact info
165 Main Street, GX11 1AA, Gibraltar
- +44 (0) 2031501593
- eric.levy@smseruya.com
- smseruya.com
Pleased with purchase.
My product's came nicely packaged, with a few Clarins tester's. Took a little while to arrive from Gibraltar to Spain, but wouldn't hesitate to order again.
9 April 2016
Unprompted review
Well-package product arrived within estimate.
6 January 2016
Unprompted review
As expected - very good
Product took a while to come but was within the expected date range. Well packaged and in perfect condition. Very happy with this and would order from them again in future.
5 January 2016
Unprompted review
excellent experience
I hadn't heard of this company so was taking a chance, but they were fab, order was efficiently dealt with and very prompt delivery, cheapest on the internet, and free delivery to boot! I will use them again.
5 January 2016
Unprompted review
Excellent service
Very impressed with customer service arrived quickly from abroad and the value of the product was good to thanks
5 January 2016
Unprompted review
Excellent service, always!
This is an excellent website for your make-up. No hassle, cheaper than other cosmetic company's, quick delivery and perfectly wrapped.
Highly recommended and thank you.
5 January 2016
Unprompted review
Much cheaper than anywhere else and good service.
No hesitation to recommend and will use again.
5 January 2016
Unprompted review
Happy discovery
Goods ordered were as described, delivered in record time but, most importantly, due to an error on my behalf, I had inadvertently double ordered and as soon as I informed the company they repaid the cost of the mistaken order immediately. To me that is a sign of real reliability.
5 January 2016
Unprompted review
excellent service
I love my face oil I have never felt anything so light on my skin. Service
excellent and packaging very good. I wish you stocked more brands eg
Dior Elizabeth Arden estee lauderect
5 January 2016
Unprompted review
Excellent
Will definitely use the site again. Easy ordering, no problem with delivery and definite savings made.
5 January 2016
Unprompted review
UNACCEPTABLE UNACCEPTABLE UNACCEPTABLE!!!!
Absolutely TERRIBLE service. They do not reply to emails, only a 'read receipt' email has been received. They claim to reply when they have not. They have still yet to refund me MY money despite returning the product unused and in the same condition as it was received. (Royal Mail tracked delivery). I do not trust this company. I am now £57 out of pocket and have still yet to hear from them in any other capacity than in response to a trust pilot review.
5 January 2016
Unprompted review
Reply from S.M.Seruya
Dear Melanie,
We are really sorry that you have not been receiving our emails, at S.M.Seruya it is hugely important to us that every customer is happy with the service they receive from us, unfortunately for whatever reason you did not receive our emails, (perhaps it went to your spam) so we have to respond to you here. We apologise that it took the time it did for Royal Mail to return the package to us, we have now refunded you and we apologise for all the inconvenience caused.
Kind regards,
Ecommerce Support
Good service
Very good price, speedy delivery. Very pleased with the service.
30 December 2015
Unprompted review
Excellent service
Great prices and quickly delivered. Would definitely use again.
29 December 2015
Unprompted review
Appalling .. do no order from this company
Made an order from this Seruya for perfume for my two daughters for Christmas .. never arrived and they will not offer any help or refund until 28 days after despatch .. so now no Christmas presents and no money ... absolute rip off .. even had the cheek to offer me £5.00 off another order. Don't bother ... I am so upset.
23 December 2015
Unprompted review
Reply from S.M.Seruya
Dear Valerie,
We apologise that your order never arrived, we were in touch with you regarding this and replied to all of your emails. We have refunded you the full amount of your order as we discussed via email. We apologise for offending you with the discount that we offered you, we didnt mean to insult you in any way.
Kind regards,
Ecommerce support
marc jacobs
Thank you for a godd priced, well packaged item, it came within the alloteed delivery time. will use your company again
23 December 2015
Unprompted review
Excellent seller will buy again
Excellent seller quick deliver will deff buy again
22 December 2015
Unprompted review
Fantastic company
I ordered my Clarins Super Restorative Total Eye Concentrate late on Black Friday. I was a bit worried as the company was based in Gibraltar but my postman delivered on the Wednesday, I couldn't believe how quick my item had arrived. I shall definitely be using this company again for my Clarins products and the cheapest on the Internet.
22 December 2015
Unprompted review
Clarins products
Great products, quick delivery & nice looking prices!
Thanks!
22 December 2015
Unprompted review
Absolutely Fantastic!
A brilliant experience buying from S.M.Seruya! Quick replies to queries on email and delivery was received promptly.
I will definitely be buying from here again :-)
20 December 2015
Unprompted review
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